Derek Cairns Email & Phone Number

Brisbane City, Qld, Au

Greater Brisbane Area

Leading Unitywater through a transformative journey from a legacy records management system to working in a collaborative ecosphere. Championing and enabling successful adoption of new technologies and processes across the organisation.Key Responsibilities● Evaluate the impact on people, business processes, systems, technology, job roles, and organisational structures.● Develop a change management strategy that is tailored to transitioning staff to the modern ways of working… Show more Leading Unitywater through a transformative journey from a legacy records management system to working in a collaborative ecosphere. Championing and enabling successful adoption of new technologies and processes across the organisation.Key Responsibilities● Evaluate the impact on people, business processes, systems, technology, job roles, and organisational structures.● Develop a change management strategy that is tailored to transitioning staff to the modern ways of working, including developing training needs analysis.● Manage the people's side of change, and ensure effective communication and engagement strategies are in place to support a smooth transition.● Drive successful outcomes, increased benefit realisation, value creation, ROI, and achievement of project results. Show less

Brisbane City, Queensland, Australia

Led the key initiative for the year - the implementation of the salesforce enablement of our new health of business framework. As the Program Lead for Asia, I was instrumental in creating and implementing a scalable Landing and Enablement plan. This plan was designed with defined processes that ensure repeatable excellence, a crucial factor when enabling a diverse group of individuals across multiple languages.The program was being rolled out across six key areas in Asia: ASEAN… Show more Led the key initiative for the year - the implementation of the salesforce enablement of our new health of business framework. As the Program Lead for Asia, I was instrumental in creating and implementing a scalable Landing and Enablement plan. This plan was designed with defined processes that ensure repeatable excellence, a crucial factor when enabling a diverse group of individuals across multiple languages.The program was being rolled out across six key areas in Asia: ASEAN, Australia & New Zealand, Greater China Region, India, Japan, and Korea. Due to the complexity of a multi-country rollout, I crafted compelling and consistent messages and use quantitative/qualitative insights to measure the impact of the program across these regions.As part of this framework, I established three key tenets:Focus: A standardised approach with single-view reporting. This approach enabled rigorous execution by each Solution Area, ensuring that every team had a clear and focused path to follow.Alignment: I ensured clear alignment of sales methodology, accountabilities, and priorities. This alignment ensured effective execution at all levels of the business - from leaders and managers to sellers.Scale & Consistency: I aligned BI/Analytics experiences to enable consistent execution and business health assessment. This alignment meant that all teams were working with the same data and insights, leading to more consistent decision-making and execution.This simplification process led to a significant 250% reduction in local tooling. Moreover, it facilitated the rapid adoption of these new standard toolsets across the organization. This achievement not only streamlined processes but also enhanced efficiency and effectiveness in achieving business goals. Show less

Brisbane City, Queensland, Australia

Through a promotion I was provided with the opportunity to expand my responsibilities in Australia New Zealand (ANZ) within change management and take on the leadership role for the ANZ Area Transformation. This role was pivotal in driving and supporting changes for the fiscal year across all commercial change strategy planning and landing in ANZ.As part of my responsibilities, I developed an Area strategy that was closely aligned with fiscal priorities. This strategy served as a… Show more Through a promotion I was provided with the opportunity to expand my responsibilities in Australia New Zealand (ANZ) within change management and take on the leadership role for the ANZ Area Transformation. This role was pivotal in driving and supporting changes for the fiscal year across all commercial change strategy planning and landing in ANZ.As part of my responsibilities, I developed an Area strategy that was closely aligned with fiscal priorities. This strategy served as a roadmap for our operations throughout the fiscal year, ensuring that our actions and decisions were in line with our financial objectives.Beyond the annual cycle, I provided continuous change management support. This involved facilitating the landing of changes and ensuring a smooth transition for all stakeholders involved. My role was not just about implementing changes but also about managing them effectively beyond their initial introduction.One of my key contributions in this role was driving execution excellence. I focused on sustaining and reinforcing change landing and adoption. This meant not only ensuring that changes were implemented successfully but also that they were adopted effectively and sustained over time. Through strategic planning and diligent execution, I was able to ensure that changes were not just temporary adjustments but long-term improvements. Show less

Brisbane City, Queensland, Australia

Building upon my time at Microsoft, I was looking for a role that would build upon the breadth of my previous roles within the Change Governance and Landing team. My curiosity and hunger to unlock the potential of the field led me to this opportunity which provides real depth across large-scale changes.As the ANZ Change/Project Manager I start every day with the clear of goal of empowering the field through my responsibilities of planning, managing, and delivering a connected program of… Show more Building upon my time at Microsoft, I was looking for a role that would build upon the breadth of my previous roles within the Change Governance and Landing team. My curiosity and hunger to unlock the potential of the field led me to this opportunity which provides real depth across large-scale changes.As the ANZ Change/Project Manager I start every day with the clear of goal of empowering the field through my responsibilities of planning, managing, and delivering a connected program of area-level changes to be implemented as part of FY22 MCAPS transformation initiatives in partnership with global and local stakeholders.My current role is aligned to the ANZ Area Transformation Lead in the orchestration, landing and support of area-level changes as part of FY22 MCAPS transformation initiatives Show less

Australia

As a Senior Change Manager within the Strategy and Operation organisation, I supported five key areas in Asia: ANZ, APAC, Greater China Region, India, and Japan. I collaborated closely with Area Transformation Leads to implement wide-scale improvements for customer-facing field roles in each market.Our focus was on four main objectives: equipping sellers with the necessary readiness to perform their roles, providing clear orchestration, supplying the right tools for a Digital First… Show more As a Senior Change Manager within the Strategy and Operation organisation, I supported five key areas in Asia: ANZ, APAC, Greater China Region, India, and Japan. I collaborated closely with Area Transformation Leads to implement wide-scale improvements for customer-facing field roles in each market.Our focus was on four main objectives: equipping sellers with the necessary readiness to perform their roles, providing clear orchestration, supplying the right tools for a Digital First landscape, and offering world-class training to empower sellers.I jointly managed nine strategic initiatives globally, focusing on creating a consistent customer experience, deal agility, modern selling, and industry alignment. I operate in a VUCA (volatile, uncertain, chaotic, ambiguous) environment, simplifying complex scenarios into meaningful actions. Despite tight timelines and limited resources, I exceed expectations through effective orchestration and collaboration with both area owners and global owners. This was possible by fostering strong working partnerships.I navigated complex projects and provided easily understood updates. My experienced collaboration across global areas allowed me to influence senior leaders through thought leadership.Additionally, I was tasked with crafting compelling communications for an executive level audience. Leading project updates across multiple segments in multiple markets and ensuring deep collaboration through actionable insights. Show less

Brisbane, Australia

As a senior change manager, I supported the Global Sales Marketing & Operations (GSMO) at Microsoft, I was responsible for enabling our field across the ASIA, EMEA and Americas. My role involved supporting the landing and adoption of the Empowering Success (ES) program and initiatives globally. My change management leadership extended to content development support for corporate-level workstreams associated with the ES program.I supported new Go-To-Market (GTM) models, removing areas of… Show more As a senior change manager, I supported the Global Sales Marketing & Operations (GSMO) at Microsoft, I was responsible for enabling our field across the ASIA, EMEA and Americas. My role involved supporting the landing and adoption of the Empowering Success (ES) program and initiatives globally. My change management leadership extended to content development support for corporate-level workstreams associated with the ES program.I supported new Go-To-Market (GTM) models, removing areas of friction in a fast-paced environment. I led key activities of change within the cross-organisational v-team, conducting landing workshops, and driving awareness on what is changing for the field. I helped define the WIIFM (What’s in it for me) for these changes.I implemented the change in line with agreed milestones while tracking progress. I identified and resolved issues and failure points, presenting solutions and driving clarity in the orchestration model. I performed data analysis, monitored how change was landing, and documented specific examples/business impacts.I managed tough questions with care and professionalism, supporting leaders through the change and challenging them to make difficult decisions to support change. I facilitated round-tables, engaged with large audiences, identified a compelling case for change, and maintained positivity while bringing people along the journey.I applied geo-specific knowledge about people, culture, and processes to bring meaning to the change approach. I also conducted in person workshops in markets across Australia, APAC, Japan, Greater China Region, and India, tailoring my approach to suit local markets. Show less

Brisbane, Australia

As the BI Transformation Lead, I was at the helm of managing the tactical operations and incubation of the BI functions within Small Business at Telstra. My role involved leading teams and executing a vision for delivering information via our newly created Tableau platform. I was constantly seeking fresh solutions for key stakeholders, including internal staff, partners, and clients. Speed to answer was my primary metric to consider whether the analytics suite should deliver on user requests… Show more As the BI Transformation Lead, I was at the helm of managing the tactical operations and incubation of the BI functions within Small Business at Telstra. My role involved leading teams and executing a vision for delivering information via our newly created Tableau platform. I was constantly seeking fresh solutions for key stakeholders, including internal staff, partners, and clients. Speed to answer was my primary metric to consider whether the analytics suite should deliver on user requests and how many roles and functions would benefit from these insights.I was solely responsible for transitioning from our at the time static reporting into our future which was Business Intelligence, this was a pivotal moment for finance as it transformed the company into a business that differentiates and competes on information and analytics.On a typical day, I interacted extensively with C-level executives, managed large global complex BI projects and teams, and handled complex vendor, supplier, and sub-contractor relationships. I was involved in building and supporting BI/analytics/big data business cases.My leadership skills were evident in my ability to complete projects and achieve results in an ambiguous work environment. I established and articulated a vision, set goals, developed and executed strategies, and tracked and measured results.I built and motivated a team to achieve well-communicated expectations. My strong negotiating and consensus-building abilities were key in working effectively across internal functional areas in ambiguous situations.I also required a solid understanding of data security, privacy laws, and CX best practices to ensure that our project at all times remained compliant. Show less

Brisbane, Australia

As a Senior Commercial Finance Manager, I spearheaded relationship management with Telstra Business Retail Providers. I was responsible for assigning sales targets across over 400 points of presence, encompassing both local and international call centres.I took ownership of financial and volume target setting, extending my leadership to a team of Business Analysts. I provided them with guidance, decision-making support, and task prioritisation.This opportunity was fuelled by my… Show more As a Senior Commercial Finance Manager, I spearheaded relationship management with Telstra Business Retail Providers. I was responsible for assigning sales targets across over 400 points of presence, encompassing both local and international call centres.I took ownership of financial and volume target setting, extending my leadership to a team of Business Analysts. I provided them with guidance, decision-making support, and task prioritisation.This opportunity was fuelled by my passion for enabling premises to achieve their financial and commercial outcomes. This was made possible through my excellent stakeholder management skills, robust knowledge of financial accounting, month-end accounting practices, and commercial reporting.A key achievement in this role was the creation of an Opportunity-based targeting methodology. This innovative approach was welcomed as a refreshing change from traditional models based purely on historical contributions. Additionally, I revamped our weekly reporting and analytics, providing senior management with valuable insights to drive performance discussions. Show less

Brisbane, Australia

As a Business Team Manager, I led and developed a team dedicated to delivering top-tier action drive analytics through deep subject matter expertise for the Telstra Consumer and Small Business segments.I was actively involved in developing and executing strategies to align with customer expectations, regulatory mandates, and the goals of Telstra.My role also encompassed measuring channel performance, developing a renumeration for use in over 400 stores all whilst overseeing… Show more As a Business Team Manager, I led and developed a team dedicated to delivering top-tier action drive analytics through deep subject matter expertise for the Telstra Consumer and Small Business segments.I was actively involved in developing and executing strategies to align with customer expectations, regulatory mandates, and the goals of Telstra.My role also encompassed measuring channel performance, developing a renumeration for use in over 400 stores all whilst overseeing commission payments, and aiding in business decision-making processes.Key achievement during my tenure was the consolidation of 12 individual reports into a single, comprehensive business health dashboard. This streamlined tool was utilised by senior executives for efficient decision-making, reviewing and identification gaps and actionable insights that delivered impact for Segments, Products and customers. Show less

In my role, I was responsible for project managing the Program of Work improvements project, which involved developing an in-house workflow management tool. This tool was instrumental in managing both internal and external customer requests, including managing customer reports and analysis.As the main contact point for Telstra Business reporting, I ensured that reports were presented in a timely and accurate manner. I also managed systems outages and customer communications, which… Show more In my role, I was responsible for project managing the Program of Work improvements project, which involved developing an in-house workflow management tool. This tool was instrumental in managing both internal and external customer requests, including managing customer reports and analysis.As the main contact point for Telstra Business reporting, I ensured that reports were presented in a timely and accurate manner. I also managed systems outages and customer communications, which involved managing customer meetings and team meetings.I worked directly with senior management to enhance user experience and reduce FTE time spent using web applications. This involved delivering presentations to various levels of management, including presenting changes on a national level via video conference. I also liaised with other business groups and led major projects.My tenure was marked by several notable achievements. I created and implemented an Online Customer Requests tool and manually installed a new server, migrating a business-critical application without downtime. My performance was rated as superior, and I was presented with an Achievement Award in recognition of my outstanding contribution to the workflow management Project - We Get It. Together.I also simplified day-to-day business processes by automating manual processes, which helped meet budget and performance targets. This included the delivery of National High Level reporting for various Telstra Business Units. Show less

In this role, I was instrumental in developing and building an online reports database, an online measures database, and an online workflow tool. These tools were critical in managing both internal and external customer requests effectively.As the main contact point for the Centre of Business Information, I was responsible for all workflow enhancements. I also built and managed customer reporting requirements, ensuring that their needs were met through regular meetings and clear… Show more In this role, I was instrumental in developing and building an online reports database, an online measures database, and an online workflow tool. These tools were critical in managing both internal and external customer requests effectively.As the main contact point for the Centre of Business Information, I was responsible for all workflow enhancements. I also built and managed customer reporting requirements, ensuring that their needs were met through regular meetings and clear, concise communications.I was adept at managing and resolving system outages, minimizing downtime and maintaining business continuity. My role also involved delivering presentations to various levels of management. I even had the opportunity to present changes on a national level via video conference, demonstrating my strong communication and leadership skills.In addition to these responsibilities, I assisted and led major ad-hoc projects, further showcasing my ability to manage complex tasks and drive initiatives to completion. Show less

In my first corporate role, I was primarily responsible for providing outstanding customer service. This involved handling a variety of customer requests, from connections and disconnections to billing inquiries and sales. I was the first point of contact for customers, leveraging my extensive knowledge of Telstra’s processes and products to provide accurate information.A significant part of my role was addressing and resolving customer concerns. I took pride in offering reassurance… Show more In my first corporate role, I was primarily responsible for providing outstanding customer service. This involved handling a variety of customer requests, from connections and disconnections to billing inquiries and sales. I was the first point of contact for customers, leveraging my extensive knowledge of Telstra’s processes and products to provide accurate information.A significant part of my role was addressing and resolving customer concerns. I took pride in offering reassurance, support, and empathy to all customers, ensuring their peace of mind. I also managed reporting and analysis requests, which required me to schedule staff effectively to handle high call traffic.As a team leader, I fostered a high-performance culture within my team. This involved conducting performance reviews, identifying training needs, and arranging in-house training sessions. I also introduced incentive plans to motivate the team and boost performance.My tenure was marked by several notable achievements. I developed and facilitated a new in-house fault reporting program and consistently met monthly targets. My efforts were recognized with the prestigious “Diamond Club” award for achieving over 1 million dollars in sales revenue. Additionally, I took on the roles of Team Leader and Sales Development Lead for extended periods, further demonstrating my leadership skills. Show less

Bachelor Of Information Technology, Data Communications

Advanced Diploma Of I.T, Information Technology