Derek Calhoun Email & Phone Number

Mooresville, North Carolina, United States

Monitor multiple channels (email, phone, ITSD queues, Jira queues) to intake and triage customer issuesLog customer issues into Jira system of recordPrioritize issues based on available data and understand broader impactsAssign issues to cross-functional partners for resolutionCoordinate and manage issue resolution, providing corrective actions for easily identified issuesCommunicate issue resolution and corrective actions to customer/submitterParticipate in issue backlog management and monitor issue trendsDevelop skillset for release support, including identifying business impacts/outages, participating in demos/testing, and accepting known issues/defectsDevelop skillset for business communications, documenting and communicating impacts/outages, providing business updates through various channelsDevelop skillset to support production changes and review/approve intraday/emergency/expedited changes with omni-channel impact in mindParticipate in weekly on-call support rotation, responsible for initial intake and triage of issuesExecute operational changes within toolsets supporting operational products, including configuration, setup, coding, and support.

Mooresville, North Carolina, United States

Monitor multiple channels (email, phone, ITSD queues, Jira queues) to intake and triage customer issuesLog customer issues into Jira system of recordPrioritize issues based on available data and understand broader impactsAssign issues to cross-functional partners for resolutionCoordinate and manage issue resolution, providing corrective actions for easily identified issuesCommunicate issue resolution and corrective actions to customer/submitterParticipate in issue backlog management and monitor issue trendsDevelop skillset for release support, including identifying business impacts/outages, participating in demos/testing, and accepting known issues/defectsDevelop skillset for business communications, documenting and communicating impacts/outages, providing business updates through various channelsDevelop skillset to support production changes and review/approve intraday/emergency/expedited changes with omni-channel impact in mindParticipate in weekly on-call support rotation, responsible for initial intake and triage of issuesExecute operational changes within toolsets supporting operational products, including configuration, setup, coding, and support.

Wilkesboro, North Carolina, United States

Executive Customer Relations Case Manager supports Lowe's Executive Office in rebuilding customer relationshipsHandles serious and sensitive escalations and acts as a liaison between Lowe's Executives and customersMust communicate effectively and make quick, independent decisionsWorks closely with Lowe's Executives, Stores, Market Directors, Vendors, and other high-profile rolesActs as the primary contact for outside organizations, such as Attorneys General and Better Business BureauAnalyzes root cause(s) of situations, takes ownership of resolution, and presents results to the Executive levelOwns customer interaction from point of escalation to resolution, coordinating internal and external resourcesMust have deep understanding of enterprise sales and service programs, contractual obligations, public relations, legal guidelines, and other standards/proceduresProvides final escalation point for external customers and resource for Lowe's employees in managing complex customer issues

Wilkesboro, North Carolina, United States

Collaborates with internal and external business partners on behalf of the customer to facilitate timely resolutions, while adhering to specific metricsProvides troubleshooting support to customers, internal, and external business partners related to Sterling Order ManagementMultitasks, efficiently and accurately inputs data while gathering information from customersEffectively utilized the data gathered to provide resolution to complex problemsEstablishes rapport and shows empathy in every interaction with positive attitude and carePractices continuous learning and self-development to effectively carry out activities

Wilkesboro, North Carolina, United States

Determines best course of action and assists with all customer needsMultitasks efficiently and accurately inputs data while gathering informationProvides information on products, services, pricing and answers customer questionsResolves increasingly complex problems and identifies sales opportunitiesEstablishes rapport and shows empathy in every interaction with positive attitude and careActs as knowledgeable resource to customers, listens attentively and adapts in-the-momentPractices continuous learning and self-development to effectively carry out activities

Boone, North Carolina

Cut, trim, and slice various types of meat to different sizes and shapesWeigh, package, and label meat products to meet quality and safety standardsMonitor inventory levels and restock meat products as necessaryFollow strict sanitation and food safety protocols to ensure safe consumption of meat productsProvide customer service by answering questions and fulfilling special requestsClean and maintain equipment used in the meat departmentCollaborate with other meat department staff to fulfill customer orders accurately and efficiently.

Molecular Biology

Completed Coursework towards a Bachelors Degree in Cell and Molecular Biology

Education record

Completed Coursework for transfer to a 4 year university

High School Diploma