Derek Calhoun
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Derek Calhoun Email & Phone Number

Experienced Issue Management Professional with Cross-Functional Expertise in Omni-Impact and Production Changes at Lowe's Companies, Inc.
Location: Fleetwood, North Carolina, United States 6 work roles 3 schools
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Experienced Issue Management Professional with Cross-Functional Expertise in Omni-Impact and Production Changes
Location
Fleetwood, North Carolina, United States
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Who is Derek Calhoun? Overview

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Derek Calhoun is listed as Experienced Issue Management Professional with Cross-Functional Expertise in Omni-Impact and Production Changes at Lowe's Companies, Inc., a company with 109535 employees, based in Fleetwood, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Derek Calhoun.

Derek Calhoun previously worked as Digital Commerce Support Sr. Analyst at Lowe'S Companies, Inc. and Online Support Analyst - Resolutions at Lowe'S Companies, Inc.. Derek Calhoun holds Molecular Biology from Appalachian State University.

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Lowe's Companies, Inc.

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About Derek Calhoun

As a Senior Analyst, I am a dedicated professional with a proven track record of managing complex issues and providing solutions. With a strong subject matter expertise and cross-functional knowledge, I am skilled in coordinating issue resolution and managing communications with key stakeholders.My experience includes triaging issues, assigning them to the appropriate cross-functional partners, and managing their resolution. I am proficient in developing corrective actions, and can communicate them effectively to close the loop with the issue submitter. My proactive approach to monitoring issue trends enables me to provide actionable changes to defined KPIs.I have developed a skillset for release support and can represent the business/customer experience at critical decision points. My ability to identify business impacts and participate in demos and user acceptance testing allows me to support the business with releases. Furthermore, I am skilled in documenting and communicating business impacts, outages, and moratoriums through various communication vehicles.My subject matter expertise and understanding of toolsets allow me to effectively execute production changes and triage defects and optimization opportunities. Additionally, my experience in on-call support specific to a 24/7 plan makes me a valuable asset to any team.Overall, I am a detail-oriented and solutions-driven Senior Analyst who possesses strong analytical skills and the ability to manage complex issues. My experience, skills, and expertise make me an ideal candidate for any team seeking a results-driven Senior Analyst.

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Lowe's Companies, Inc.
Lowe'S Companies, Inc.
Experienced Issue Management Professional with Cross-Functional Expertise in Omni-Impact and Production Changes
mooresville, north carolina, united states
Website
Employees
109535
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6 roles

Derek Calhoun work experience

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Digital Commerce Support Sr. Analyst

Current

Mooresville, North Carolina, United States

Monitor multiple channels (email, phone, ITSD queues, Jira queues) to intake and triage customer issuesLog customer issues into Jira system of recordPrioritize issues based on available data and understand broader impactsAssign issues to cross-functional partners for resolutionCoordinate and manage issue resolution, providing corrective actions for easily.

Mar 2021 - Present

Online Support Analyst - Resolutions

Mooresville, North Carolina, United States

Monitor multiple channels (email, phone, ITSD queues, Jira queues) to intake and triage customer issuesLog customer issues into Jira system of recordPrioritize issues based on available data and understand broader impactsAssign issues to cross-functional partners for resolutionCoordinate and manage issue resolution, providing corrective actions for easily.

Mar 2020 - Mar 2021

Executive Customer Relations - Case Manager

Wilkesboro, North Carolina, United States

Executive Customer Relations Case Manager supports Lowe's Executive Office in rebuilding customer relationshipsHandles serious and sensitive escalations and acts as a liaison between Lowe's Executives and customersMust communicate effectively and make quick, independent decisionsWorks closely with Lowe's Executives, Stores, Market Directors, Vendors, and.

May 2018 - Mar 2020

Specialist - Exceptions

Wilkesboro, North Carolina, United States

Collaborates with internal and external business partners on behalf of the customer to facilitate timely resolutions, while adhering to specific metricsProvides troubleshooting support to customers, internal, and external business partners related to Sterling Order ManagementMultitasks, efficiently and accurately inputs data while gathering information.

Jun 2017 - May 2018

Customer Service Representative

Wilkesboro, North Carolina, United States

Determines best course of action and assists with all customer needsMultitasks efficiently and accurately inputs data while gathering informationProvides information on products, services, pricing and answers customer questionsResolves increasingly complex problems and identifies sales opportunitiesEstablishes rapport and shows empathy in every interaction.

Oct 2016 - Jun 2017

Meat Cutter

Boone, North Carolina

Cut, trim, and slice various types of meat to different sizes and shapesWeigh, package, and label meat products to meet quality and safety standardsMonitor inventory levels and restock meat products as necessaryFollow strict sanitation and food safety protocols to ensure safe consumption of meat productsProvide customer service by answering questions and.

Jan 2011 - Sep 2016
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3 education records

Derek Calhoun education

FAQ

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What company does Derek Calhoun work for?

Derek Calhoun works for Lowe's Companies, Inc..

What is Derek Calhoun's role at Lowe's Companies, Inc.?

Derek Calhoun is listed as Experienced Issue Management Professional with Cross-Functional Expertise in Omni-Impact and Production Changes at Lowe's Companies, Inc..

Where is Derek Calhoun based?

Derek Calhoun is based in Fleetwood, North Carolina, United States while working with Lowe's Companies, Inc..

What companies has Derek Calhoun worked for?

Derek Calhoun has worked for Lowe'S Companies, Inc. and Earth Fare.

Who are Derek Calhoun's colleagues at Lowe's Companies, Inc.?

Derek Calhoun's colleagues at Lowe's Companies, Inc. include David Fong, Wesley Griffith, David Mcfalls, Jessica Cline, and Laura Parsons.

How can I contact Derek Calhoun?

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What schools did Derek Calhoun attend?

Derek Calhoun holds Molecular Biology from Appalachian State University.

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