Derek Bernard Email & Phone Number

Charlotte, Nc, Us

Boston, Ma, Us

- Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. - Provides troubleshooting, technical support and development of end-user guidelines.- Configures, installs, monitors, and maintains IT users’ workstation software and hardware. - Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. - Ensures proper configuration and adherence to security configurations and settings. - Assists other departments as needed to resolve issues.

- Managed project goals and expectations for a team of 8 to create accurate timelines and ensure that team members have roles adequately delegated and can operate precisely with minimal supervision.- Network Administration: Planning network resources and applied configuring AD systems for an organization as well as VPN deployment for end user's remote access- Coached the team members to improve collaboration and self-management, promoting healthy interactions both within the team and with external stakeholders.

Glen Allen, Va, Us

- Provided tier 1 level technical support in a 70,000+ environment - Provided technical support as the first point of contact for all phone interactions.- Captured and documented detailed accounts of incidents and requests via Service-Now. - Created documentation for the Service Desk Required Qualifications * Associate degree in Computer Information Systems, Information Technology, related field OR equivalent experience. - Supported Windows operating systems of various versions including Windows 8 and 10. Managing and supporting Office 365

Columbia, Maryland, Us

A former full-time Fire Safety Director providing building operations and maintenance services at the Thurgood Marshall US Courthouse. I work closely with a team of Engineers and Project Manager as one of two FSDs on the Command team. We ensure proper safety regulations, codes, and procedures with the board of Attorneys, Judges, and US Public Officials.• Attend board meetings with Building Project Manager, Attorneys, and Judicial team. • Managing this location’s written fire safety commands to conduct fire and evacuation drills.• Operate and respond to the fire command station Conduct, supervise, and evaluate the plan, coordinate and conduct fire drills to gauge system readiness.• Directly responsible for all facility CMMS systems to ensure it complete all requests in a timely manner.• Work closely with building’s management and cleaning team. Responsible for overseeing of cleaning.• Monitor elevator operations/emergencies. Watch for and reports irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.• Train all fire brigade personnel on fire hazards, fire drills, emergency procedures and all safety equipment Evacuate building occupants safely during a fire or emergency. Serve as a liaison between fire department and management.• Inspected all equipment affecting fire suppression, including exit warning lights, extinguishers, keys, sprinkler heads, fire pumps, elevators and all applicable fire service testing periodically.

Irvine, Ca, Us

• Managing this location’s written fire safety commands to conduct fire and evacuation drills.• Responsible for all notification to direct building occupants in an event of a fire or an emergency.• Direct point of contact and liaison to the fire department during an emergency.• Communicating through management all changes and updates to codes and operations.• Notifying the fire department of all needed operations and updates. Training new employees on company policies and procedures. Operating and monitoring fire alarm panel at the lobby Fire Command Station.• Worked with the Lead Fire Safety Director to develop fire safety training programs for the floor warden teams, fire brigade members, and building occupants. Escorting for contractors during construction.• During emergencies, supervised the floor evacuations in the immediate threat area according to the fire safety/emergency action plan. Supervising and managing a fire safety team of over 50 security officers.• Both conducted and supervised fire drills and emergency action plan drills.• Supervised cleaning service and addressed building issues, managed building safety and emergency response programs and related property management communications.• Assisting in maintaining record keeping of the building's fire protection systems and all inspections.• Keeping track of all company devices and equipment passing through the building’s main entrance. • Patrolling a 55-story building in and out, checking and issue temporary ID's.• Responsibilities involve manning the Fire Command Station at the main lobby in the absence of the FSD, trafficking, reports and directory assistance for incoming clients to in house tenant location. • Helped to design and implement office policies and procedures; ensuring security and confidentiality.

Internetwork Engineering Certificate, Internetworking Engineering & Cybersecurity

Accounting

Certification, Fire Science