Derek Chaves Email and Phone Number
Derek Chaves's Location
Sammamish, Washington, United States, United States
Derek Chaves's Contact Details
Derek Chaves work email
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Derek Chaves personal email
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Derek Chaves phone numbers
About Derek Chaves
Customer-centric technology leader with 20 years of success transforming teams and delivering over $500M in business value. I have experience in publicly traded, cooperative, non-profit, private equity, and bankruptcy environments.I pride myself on being honest, candid, humble and empathetic. While my current role is a chief information officer, my work has been more inline with a change agent, counselor, conductor, analyst, mentor and friend. In a sea of risk and adversity, I’m able pull people together and broker critical decisions.
Derek Chaves's Current Company Details
Derek Chaves Work Experience Details
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Chief Information OfficerLamps Plus Nov 2023 - PresentLos Angeles, Ca, UsLamps Plus is the nation's largest lighting retailer. We have retail locations across the Western United States and sell direct to consumer online at lampsplus.com and through marketplaces including Amazon, Walmart, and Target. We also offer a Lamps Plus Pro experience (lampsplus.com/pros) for interior designers, builders, contractors and architects.
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Board MemberFood Lifeline May 2020 - PresentSeattle, Wa, UsFood Lifeline is a $100 million dollar non-profit organization and part of Feeding America1 out of 5 children in Western Washington struggle with hunger. Food Lifeline will deliver over 75 million pounds of food to people in need this year, with 20 million pounds of that being fresh fruits, vegetables and dairy products. That's 200,000 meals per day to Western Washington family's in needDriving diversity, equity and inclusion (DEI) activities across the organization, including leveraging equity filters in all board decisions and behaviorsMember of the Finance, Risk, and Advocacy/Policy committeesPrevious member of the CEO search committee -
Vice President - Head Of Information TechnologyTitle Nine Aug 2021 - Oct 2023Emeryville, California, UsTitle Nine (www.titlenine.com) is a manufacturer and retailer of women’s athletic clothing and apparel with over $100M in digital sales annually. It is woman owned and the largest independent retailer of women's fitness clothing in the US -
Technical AdvisorTitle Nine Mar 2021 - Aug 2021Emeryville, California, UsTechnical Advisor to the Title Nine Executive Team (CEO, President, COO) providing guidance and recommendations for core system replacementsCo-led the IPaaS, ERP, OMS, POS, Payment, and Tax provider selection process (MS Dynamics 365, Oracle NetSuite, etc.) including requirements definition, request for proposal, vendor scoring, statements of work, and contract negotiations.
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Chief Information OfficerSur La Table Apr 2018 - Dec 2020Seattle, Wa, UsTransformed the technology team into a collaborative, reliable, trusted partner by managing turnover, celebrating and rewarding top performers, recruiting outstanding talent, and utilizing proven strategic partnersDelivered on a cloud modernization effort by building scalable, secure, reusable micro-services leveraging over a dozen new IaaS, PaaS, and open source technologiesSuccessfully re-platformed our $120M e-commerce business (www.surlatable.com) onto Salesforce Commerce Cloud improving average transaction value, conversion rates and top-line revenue growth by 140% (2019-2020)Lifted customer engagement and spend across all channels by delivering Sur La Tables first cloud-based customer data platform (CDP) and first customer rewards program "SLT Perks"Reduced online fraud, improved the customer experience and improved profitability by delivering a new fraud detection platform in Visa's CyberSource Decision ManagerSold Sur La Table for $89 million at Chapter 11 bankruptcy auction - saving an iconic 48 year old Seattle retailer, 1000 jobs, and over 50 storesTransitioned to a Technical Advisor role in winding down the Sur La Table bankruptcy estate (October 2020 - December 2020) -
Divisional Vice President - Information Technology - Retail, Payment & Enterprise SystemsRei Jun 2016 - Aug 2017Seattle, UsSupported a team of over 200 fantastic employees who made up our Retail, Payment andEnterprise Systems teams at REITeams included: Physical Retail, Payment Platform, Order Management (Omni-Channel), SupplyChain, Corporate Systems (Finance, HR, Legal, Asset Protection, Public Affairs/Public Relations),and Enterprise Quality Assurance teamsDrove a $36M portfolio encompassing 50 capital projects for FY 2017, some highlights included:Replacing a 20 year old legacy Fujitsu POS (Point of Sale) - $30M HW/SW install across 150 stores- Co-developed REI-centric features (dividend, membership) into NCR's SPOS (Specialty POS) codebase - taking a no customization approachImplemented Ultimate Software's Ultipro HRMS SaaS based solution replacing a 28 year old InforInfinium mainframe HR CoreOpened our 3rd distribution center (Goodyear, AZ) running Manhattan 2014 WMS (WarehouseManagement System) with a full integration into KNAPP's OSR (Order Storage and RetrievalSystem)- This was the first US installation of KNAPP's "goods to person" station- The new automated facility has 50% fewer employees, with 60% more throughput than existing distribution centers- REI's Goodyear AZ DC is the first DC in the US to attain LEED Platinum statusExecutive Sponsor/Owner – REI & Infosys Engagement (170 staff members / $14M annually)Mentor - Master of Science in Information Systems Program, University of Washington, Michael G.Foster School of Business -
Divisional Vice President - Information Technology - Enterprise SystemsRei Nov 2014 - May 2016Seattle, UsSupported our Enterprise Systems Delivery team which was comprised of 150 dedicated andcommitted staff membersTeams included: Order Management (Omni-Channel), Supply Chain, Corporate Systems (Finance,HR, Legal, Asset Protection, Public Affairs/Public Relations), Enterprise Quality Assurance andEnterprise Release ManagementCore systems of accountability include: SAP (ERP), IBM/Sterling (Order Management System -OMS), Manhattan (Warehouse Management System) WMS, HR Core (Infor/Infinium)Delivered $10M in annual expense reduction beginning in 2016 with the implementation of thefollowing solutions: ARIBA P2P, Dynamic Discounting with C2FO, Concur for T&E, ReturnsManagement, Surepost for store fulfill orders, and Order Consolidation in Sterling OMSLed a $23M portfolio for 2016, project highlights included: BOPUS/Buy-Online Pick-Up in Store($3.5), Manhattan WM 2014 upgrades to existing DC's ($9M), ARIBA P2P ($3.5M)Executive Sponsor – REI & Infosys Engagement ($15M annual spend)- Increased the Infosys footprint from 40 to 140 staff with a 70/30 off/onshore ratio in the first year- Implemented 8 Infosys production support “managed service” contracts across technologyExecutive Sponsor – REI & IBM Watson Research (Proof of Concept) "IBM Sterling OrderManagement Sourcing/Routing - Simulation & Optimization"Executive Sponsor – Seattle University, College of Science & Engineering, Master’s CapstoneProject: “BIG DATA/Hadoop - Modeling the impact of weather on sales across differentgeographies”- Supported a team of 4 dynamic master’s degree students for a year-long capstone effort
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It Director, Omni-Channel And Supply ChainRei Jun 2014 - Nov 2014Seattle, UsDirected REI's Omni-Channel "Store Inventory Fulfillment" (SIF) effort:- SIF took a year to implement, cost $6.5M, and came in $1M under budget within full scope- SIF generated $110M in sales in the first 12 calendar months, $40M of that was incrementalReplaced Manhattan’s 2006 Warehouse Performance Management module with their Supply Chain Intelligence (SCI) module- Improved the planning & execution of over 100 distribution center operational events & alerts Orchestrated the first Distribution Center "Holiday Preparedness" evaluation- Re-mediated 95% of the HW, SW, Services determined at risk prior Holiday season 2014
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Technology Manager, Retail And Payment SystemsRei Mar 2014 - Jun 2014Seattle, UsManaged the development and production support activities of the Retail & Payment teams alongwith 30 applications that made up the REI Store landscape- 80% of REI’s $2.4B in revenue came in through the Stores (Fujitsu POS)- Drove the development efforts of REI’s Mobile POS (co-development with Starmount)- Initiated a problem management discipline reducing incidents by 25% in year 1- Selected Salesforce for replacing REI’s internal homegrown travel system for managing the REIAdventures business ($30M in annual revenue)- Selected Kronos as REI's Workforce Management Solution (WMS) replacing WorkBrain
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Technology Director - Store Systems And Customer Order Management (Multi-Channel)Nordstrom Sep 2011 - Oct 2013Seattle, Washington, UsSupported a dedicated staff of 250 resources and a $25M annual development & support portfolioLed 2 years and $20M of Nordstrom's iOS based mobile POS development effort - Improved in-store customer convenience and experience - Initiated first Devops Team (MPOS SWAT) at Nordstrom improving MPOS connectivity by 20%Supported over 30 store applications including 23k MPOS devices and 13k Fujitsu registersDirected the $7M store/POS/CRM dev effort for Nordstrom's Fall 2014 expansion into CanadaDirected the $7.5M Sterling/IBM Customer Order Management (COM) upgrade - Decreased multi-channel order to door delivery times - Release was foundational and supported the company's core growth strategiesDirected Nordstrom's customer master data management (MDM) and customer relationshipmanagement (CRM) solutions: - Projects spanned 2 years, cost $34M, and burned over 550k hours - Foundational SOA and MDM implementation for Nordstrom - Orchestrated two fixed bids with Infosys saving $1.5M in labor - Received 2011 Annual Nordstrom Technology Award: Significant Achievement - Received 2011 Selling Systems IT Award: CourageCollaborated with cross functional leadership teams defining 3 year capital plans, strategy & visionTransitioned software development methodology from waterfall to agileElected as a Steering Committee Member for Nordstrom's Agile Transformation -
Technology Director - Quality AssuranceNordstrom Mar 2010 - Sep 2011Seattle, Washington, UsInitiated Nordstrom's "test optimization" effort focusing on wider test automation coverage, risk-based & requirements based testing, and standardized defect classification & reporting - Scaled the team from 45 to 200 resources to successfully meet enterprise wide testing demand- Partnered with test architects and Infosys' testing COE to develop our SOA testing strategy- Drove $1.5M in test savings by increasing our test automation footprint by 25%Presenter: “Testing Past, Present and Future – Nordstrom's Journey to QA Excellence” - 2011 Infosys Quality Assurance Leadership Seminar, Menlo Park, CA
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Sr. Project Manager - Store Information SystemsNordstrom May 2007 - Apr 2010Seattle, Washington, UsSupported multiple project managers driving the following projects on time, on budget and in scopeImplemented Red Prarie's Workforce Management (WFM) solution in the Nordstrom RACK - $5.5M- Optimized the RACK's labor schedule, decreasing lines at the registers and increasing salesImplemented Radiant/NCR's POS solution in all Nordstrom restaurant concepts - $7.6M- Legacy restaurant POS replacement required for PCI complianceUpgraded Fujitsu POS platform (registers, servers, and database) - $2.8M- Upgrade was required to extend the life of Nordstrom's POS landscape and meet PCI complianceDelivered Store Systems Releases 6, 7 and 9 on time, on budget and in scope - $7.4M- Improved email capture capabilities at POS increasing sales- Decreased store operational expense by improving return capabilities at POS- Increased sales with item wait list functionality, saving sales otherwise lost to lack of inventory- Increased relationship selling by introducing a new datamart with enhanced customer analytics- Reduced transaction declines at POS by implementing partial auth for VISA and AMEX gift cardsPartnered with cross functional leadership team in setting the technological vision of our storesElected as a Steering Committee member for our PCI related "Security 360" initiative
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Project Manager - Nordstrom Product GroupNordstrom Feb 2004 - May 2007Seattle, Washington, UsLed software development and production support activities for the Nordstrom Product Group (NPG)Implemented NPG's $3.5M FlexPLM (product lifecycle management) solution- Improved supplier collaboration and decreased product development lifecycle time by 2 months- Selected as a member of PTC's customer advisory board for their FlexPLM productDeveloped and implemented NPG's Quality of Manufacturer Scorecard (QMS) application- Identified, tracked and scored manufacturer KPI's improving product quality and delivery
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Technology Director - Application DevelopmentPro Unlimited Jan 2002 - Dec 2003San Francisco, Ca, UsDirected the development of WAND - PrO's proprietary software-as-a-service (SaaS) application- WAND was used by numerous Fortune 500 companies with 20,000 users managing over $1 billion dollars in contingent labor spend- WAND became the largest vendor managed solution (VMS) in the contingent labor market- Built the application from the ground up on purely open-source technologies (Linux, Apache, Perl, PostgreSQL)- Managed the entire software development lifecycle including the help desk (devops)- Partnered with our executive team on C-level product demonstrations and on the RFI/RFP process- Managed the successful engagement of PrO's first SAS 70 (now SSAE 16) InfoSec audit -
Software Development ManagerPro Unlimited Jan 2001 - Jan 2002San Francisco, Ca, UsManaged the initial development of PrO's next generation SaaS - WAND- Created, refined and finalized specifications to meet functional and non-functional requirements- Planned, monitored and managed both functional and performance testing lifecycles- Maintained software documentation, including user manuals for WAND and SPOT applications
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Project Manager - SpotPro Unlimited Jun 2000 - Jan 2001San Francisco, Ca, UsManaged the software development of PrO's 1st SaaS solution (SPOT - Staffing and Project Ordering Tool)- Acted as the database administrator and help desk in supporting 2000 users across 6 clients- Partnered with client HR, Finance, Procurement, and IT departments in defining integration specs- Instructed clients, vendors, and PrO staff on new business process and application functionality- Authored and maintained user manuals for four distinct personas
Derek Chaves Skills
Sdlc
Vendor Management
Agile Methodologies
Management
Software Project Management
Business Analysis
Program Management
Software Development
Crm
Requirements Analysis
Leadership
Quality Assurance
Enterprise Software
Project Portfolio Management
Project Management
Testing
Software Development Life Cycle
Organizational Development
Agile And Waterfall Methodologies
Mobile Applications
Pos
Strategic Financial Planning
Distributed Team Management
Software Quality Assurance
Team Leadership
Flex Plm
24x7 Production Support
Sterling Commerce
Customer Relationship Management
Derek Chaves Education Details
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University Of Massachusetts AmherstBachelor Of Science (Bs) -
San Francisco State UniversityBusiness Administration
Frequently Asked Questions about Derek Chaves
What company does Derek Chaves work for?
Derek Chaves works for Lamps Plus
What is Derek Chaves's role at the current company?
Derek Chaves's current role is Chief Information Officer at Lamps Plus / Board Member.
What is Derek Chaves's email address?
Derek Chaves's email address is de****@****ble.com
What is Derek Chaves's direct phone number?
Derek Chaves's direct phone number is +125343*****
What schools did Derek Chaves attend?
Derek Chaves attended University Of Massachusetts Amherst, San Francisco State University.
What skills is Derek Chaves known for?
Derek Chaves has skills like Sdlc, Vendor Management, Agile Methodologies, Management, Software Project Management, Business Analysis, Program Management, Software Development, Crm, Requirements Analysis, Leadership, Quality Assurance.
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