• Constructed Power BI dashboards for claims managers to monitor claims operational performance and discover opportunities to improve the claim service, by interpreting user requirements, centralizing data flow, manipulating data, designing visuals, and establishing metrics, which reduced repetitive effort in generating reports from multiple systems. In areas including: - Claims service level agreement - Claims handlers productivity - RPA claims processing result monitoring - Call center volume • Proposed analytics-driven business solution, including analyzing Net Promoter Score with customer experience survey data, to discover which claim service aspects have substantial effects on overall customer satisfaction. • Communicated with IT departments to add new fields and tables in the database to address business needs.• Held Power BI dashboard development training sessions for business users across multiple departments and regions.

• Developed automatic payment report generation Excel VBA programs.• Enhanced credit card refund dispute handling operation, to strengthen data accuracy and communication efficiency with e-commerce merchants and banks.• Employed as part-time intern after summer internship.

• Oversaw student data entry team, offered help in improving data accuracy and data entry efficiency.• Contributed idea in data visualization to research professors for research presentation.