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@concentrix.com
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17 phones found area 214, 510, 203, 561, 972, 212, 816, 305, 407, 914, and 866
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Derek Stephens is listed as Senior Management Consultant - Enterprise Process & Channel Optimization at Watermark Digital, based in Mckinney, Texas, United States. AeroLeads shows a work email signal at concentrix.com, phone signal with area code 214, 510, 203, 561, 972, 212, 816, 305, 407, 914, 866, and a matched LinkedIn profile for Derek Stephens.
Derek Stephens previously worked as Managing Partner & Chief Experience Officer at Watermark Digital and Co-Founder & Chief Executive Officer at Levelup Relocation & Aggie Relo. Derek Stephens holds Bachelor Of Science, Finance from Texas A&M University.
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AeroLeads found 2 current-domain work email signals for Derek Stephens. Compare company email patterns before reaching out.
It all starts with a conversation. Watermark Digital builds strategic partnerships with our clients by understanding their customers, their goals, and what an optimized customer experience could be across all customer and employee touch-points. We identify unique insights supported with data, build robust experience models that include persona, life cycle, and use case design that drive brand loyalty, revenue enhancement, and cost optimization for the enterprise. We leverage our Accelerated Design Thinking methodology to quickly deliver value.Many THINK, some SAY, at Watermark we DO. Engage us today in a conversation.
Listed skills include Call Center, Business Strategy, Customer Relations, Interactive Marketing, and 46 others.
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A career timeline built from the work history available for this profile.
Dallas, TX, US
Assisting our clients optimize their enterprise processes, governance, IT systems, and omni-channel customer engagement strategies & capabilities through consulting, design, software development, software and services procurement, data analytics, and managed services.Twenty-one years of leadership experience in various Corporate Strategy, Marketing.
Without question there has been a growth in home and apartment rentals over home-buying, especially for the Gen Z and Millennial generation however the ways to search, select, and live haven't changed in decades. LevelUp provides our customers a social and secure way to make this important decision over the course of their renting experience and provides.
Newark, California, US
Effective February 2014 IBM sold their CRM business with 35,000 employees to Concentrix, a wholly owned subsidiary of Synnex (Fortune 262 - 2014). Became the executive responsible for Digital Marketing & Interactive sales and delivery capability for our clients where we have 11 global delivery centers with over 700 talented digital marketing and creative.
Armonk, New York, NY, US
Driving sales and solution design of large Fortune 500 client opportunities that require consulting, software and managed services with specific focus on Cross-channel/Omni-channel Strategy and Enablement. Over 140M in client signings in 2013.IBM Smarter Commerce includes helping clients enable the marketing, sales, service/support and analytics.
Armonk, New York, NY, US
Driving awareness, interest and demand for IBM's consulting, system integration and managed services offerings with a concentration and expertise on embedding consulting/transformation into client solutions. Driving business development, solution architecture and sales with our partners, and Fortune 500 enterprise clients. Responsible for building.
Armonk, New York, NY, US
Responsible for driving business development, enterprise sales, go-to-market, partner relationships, and engagement delivery for the IBM consulting organization referenced as “Interactive Solutions”, which includes approximately 1000 resources responsible for the Mobile, IBM Interactive (our Creative Agency) and Contact Center (transformation and.
Armonk, New York, NY, US
Global Offering Leader for IBM’s BPO/BTO organization responsible for defining IBM’s global cross-channel strategies, offerings, partnerships, and go-to-market activities for IBM’s Global CRM Practice (42,000 agents) as well as the key cross-channel subject matter expert assigned to large scale, cross-channel sales and delivery engagements. Lead resource.
Armonk, New York, NY, US
Responsible for setting the global strategy, determining partner relationships, responding to sales opportunities (RFI/RFP responses), and ensuring delivery excellence for Web & Speech (IVR) delivery with specialization in providing IBM's corporate clients cross-channel business transformation services for contact center optimization. The practice enables.
Armonk, New York, NY, US
Designing and delivering self service voice, IVR, Digital, and Call Center solutions for our large account customers that help reduce operating costs (call deflections) and improve customer satisfaction and brand loyalty, specifically around the Web, IVR and Device channels.Managing an external consulting practice that provides Fortune 500 clients business.
Armonk, New York, NY, US
Managed numerous departments (approximately 300 headcount) responsible for various components of the IBM's world-wide web presence (www.ibm.com), which included the teams responsible for IBM's global on-line user experience, overall web-site governance, external agency relations, and the design, development and web-site production for IBM's worldwide.
Armonk, New York, NY, US
Responsible for developing the strategy, business requirements, project plan, budget, architecture, design, content, and the building of an organization to design and deploy a global sales coverage model for the Internet (.com) Segment (NetGeneration). Also responsible for transforming the NetGeneration site into the Global Small & Medium Business website.
Armonk, New York, NY, US
Responsible for CEO/CIO/CMO level content strategy and event management worldwide, including solutions showcases, Web sites, event applications, on-site network installations, graphic design and technical writing for the chairman's office and other senior level executives and business units. Primary focus was the technical content strategy and solution.
Armonk, New York, NY, US
Created and managed various marketing programs, including CEO, CIO and CMO solution showcases, loaner and gift programs, tracking tools, and content for customer events within the North America Geography. Projects included North America CIO, CEO, IT Analyst, and industry conferences, including IBM's involvement at the 1996 Olympic Games. Developed and.
Armonk, New York, NY, US
Help lead technical role in IBM Software group on contact center strategy and operations, including leadership role in the process committee and IBM's own contact center transformation efforts. Designed and built new contact centers, consolidated centers, designed new applications and processes for IBM call centers in the software organization.Reported.
Armonk, New York, NY, US
Managed critical customer situations across Software Group's product line, as well as numerous customer projects and offerings, which included active involvement on-site with customer senior management, project offices, and multi-vendor technical staff, managing cross-IBM coordination. Managed customer satisfaction, service levels, problem resolution, and.
Armonk, New York, NY, US
Team-lead within a 145 employee technical call center responsible for operating system problem determination, daily operations, customer escalations, education, vendor relations, trend analysis, productivity reporting, and process design. Directly responsible for the creation of a new call center, including facilities, ACD, team structure, hiring.
Global, US
Managed on-site head count within IBM call center, approximately 50 employees, assisted in determining workload, hiring, managed service levels and the IBM account relationship for support personnel. Assisted in growing the IBM account from five original headcount to fifty. Coordinated technical education and communications between IBM service and IBM.
Global, US
Consultant on-site at IBM for OS/2 and DOS Operating System Development and Service Organizations. Responsible for integrating necessary assembler and C code in the video subsystem for OEM compatibility and assisting large account customers with operating system related code defects and problem reports. Senior LAN administrator on 150-node network..
Washington, DC, US
Responsibilities included General Ledger, various monthly accruals, account reconciliation's, financial statements, specializing in real estate accounting. Worked primarily on two different thrifts (Resource Savings, Banner Bank) under FDIC receivership. Used various mainframe and AS/400 accounting & office software packages. Attended class at night for.
College Station, TX, US
Assisted Undergraduate students with BASIC and COBOL programming. Also assisted in application flowcharting and systems design. Used PC's and mainframe resources on campus to assist in undergraduate level courses. Worked 30-40 week, paid way through college.
Quick answers generated from the profile data available on this page.
Derek Stephens works for Watermark Digital.
Derek Stephens is listed as Senior Management Consultant - Enterprise Process & Channel Optimization at Watermark Digital.
AeroLeads has found 2 work email signals at @concentrix.com for Derek Stephens at Watermark Digital.
AeroLeads has found 17 phone signal(s) with area code 214, 510, 203, 561, 972, 212, 816, 305, 407, 914, 866 for Derek Stephens at Watermark Digital.
Derek Stephens is based in Mckinney, Texas, United States while working with Watermark Digital.
Derek Stephens has worked for Watermark Digital, Levelup Relocation & Aggie Relo, Concentrix, Ibm, and Csc.
You can use AeroLeads to view verified contact signals for Derek Stephens at Watermark Digital, including work email, phone, and LinkedIn data when available.
Derek Stephens holds Bachelor Of Science, Finance from Texas A&M University.
Derek Stephens is listed with skills including Call Center, Business Strategy, Customer Relations, Interactive Marketing, Corporate Communications, Customer Experience, Go To Market Strategy, and Channel.
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