• Developed a highly customizable environmental control web application, enabling users to monitor and adjust climate setpoints in real-time• Spearheaded a successful transition to Docker containerization for our software stack, streamlining deployment and backup procedures and improving overall system manageability• Handled on-site installation, ensuring proper integration with the facility’s infrastructure• Provided ongoing remote customer support for troubleshooting, updates, and enhancements

• Conducted thorough research to identify, catalog, and list appliance parts for online sales, including categorization and online listings with detailed descriptions and images• Managed end-to-end order fulfillment, from quality inspections and packaging to shipping, ensuring customer satisfaction• Contributed to the successful migration of the inventory to a new tracking system, rectifying data transfer issues and ensuring accurate inventory information

• Coordinated and fulfilled custom vinyl sign, window display, and vehicle decal orders• Performed detail-oriented preparation and application of vinyl and heat-pressed graphics

• Designed new automation and made changes to existing automotive solenoid coil production automation under budget and time constraints using AutoDesk Inventor CAD software• Produced detailed 2D drawings of new automation for toolmakers and in-house assembly• Assumed a hands-on role in assembling and verifying the functionality of newly developed machines and fixtures• Led multiple continuous improvement projects focused on improving the safety and productivity of various machines• Collaborated closely with the maintenance team to identify and address pain points, implementing design modifications that improved the accessibility and maintainability of machines to reduce downtime

• Contacted customers to record official statement and provided updates on the status of their claim• Communicated with claimant insurance carriers to ensure claims were filed and adequate coverage existed before determining liability• Issued payments to customers and repair shops

• Filed claims for customers and explained what to expect during the claim process