As a seasoned marketer and customer experience expert, I bring over 13 years of experience in bridging the gap between business and IT in medium to large organizations. My forte lies in identifying strategies to enhance consumer engagement and overseeing the implementation of marketing technologies such as CDPs, CRMs, Analytics Platforms, and Experience Platforms. I have spearheaded growth strategies, exploring international opportunities for large brands, and planning cost-effective initiatives. My expertise extends to modernizing service offerings, streamlining processes, and enabling data and automation to enhance customer and employee experiences. I am proficient in Microsoft, Salesforce, Adobe, and Google platforms, and have developed university accredited Agile Marketing training programs.