I manage and coach a fantastic team of high-performing Customer Success Managers. Our team is responsible for cultivating and maintaining strong relationships with large Enterprise customers to ensure customers deploy, adopt, grow and renew their investments in Cisco SaaS Collaboration technologies. The team manages ~$90 million of Annual Recurring Revenue across ~300 customers. Along with leading a team of high-performing CSMs, responsibilities include:- Customer Retention and… Show more I manage and coach a fantastic team of high-performing Customer Success Managers. Our team is responsible for cultivating and maintaining strong relationships with large Enterprise customers to ensure customers deploy, adopt, grow and renew their investments in Cisco SaaS Collaboration technologies. The team manages ~$90 million of Annual Recurring Revenue across ~300 customers. Along with leading a team of high-performing CSMs, responsibilities include:- Customer Retention and Expansion in a highly competitive market- Performance Metrics & Reporting to Executive Leadership across sales and the business unit- Escalations and Problem Solving: typically complex challenges that require critical-thinking and strategic actions- Partnering & Collaborating with Sales, Product Management, and Leadership to serve as the Voice of the Customer. Discuss opportunities, challenges, and customer sentiment from the front line.- Ensuring on time renewals + growth- Advisory Role on Customer Success Operations, Processes, Reporting, and Project Managing Critical Initiatives- Customer Sponsorship, maintaining relationships with key customers in region- Stretch Projects, including leading two teams of Subject Matter experts for two key LOB initiatives- Lead organization in recruiting and hiring effortsI absolutely love working alongside, mentoring and learning from my employees. My philosophy is to have a great working relationship with my team, so we learn from each other, push each other, have each other's backs, and grow together. I strive to foster a positive team culture that drives valuable customer engagements, net retention and ultimately revenue growth. Show less

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