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A successful Head of IT for over 18 years in multiple non for profit organisations including Charities, Housing, Financial Services and Education for a global digital brand.Originally starting from systems development background, equipped with 30+ years ofextensive infrastructure, cloud, systems development, telephony and ecommerce experience.Skilled at multi-tiered communications and engagement of all parties to ensure successful outcomes,whilst sustaining stakeholder engagement. Reporting and presenting to Board level of a company withassets over £1 billion. Simultaneous management of multiple projects with budgets up to £2 millionwith teams between 8 and 20. ITIL qualified with Service Management experience within a highsecurity and regulated environment.Strategic, proven, goal oriented and successful IT professional formulating and delivering IT Strategysince 1998 and within Housing the Digital Strategy.Project Management experience includes bringing back in house a Housing repairs DLO saving over£700,000 per year against the previous contract using Orchard Housing and SVS Mobile. Reconciling premium data from 180 different sources equivalent to £90 million a year, comparison of two major customer databases as a foundation of a multi- million pound acquisition of a general insurance business, complete web site replacement including all hardware, software and design, Contact Centre systems, bespoke developments in .Net and SQL Third party supplier selection, negotiation, problem resolution, ongoing management and dispensing of.Recent achievements roll out of Office365 with 2FA, Teams and Zoom. Picking up a struggling AR (Augmented Reality) App project and getting the whole company working remotely during COVID19.Technologies Managed: Desktop - NT, XP, Office 1997,2003, 2007,2010, Windows 10, Office365, DUO, Teams, ZoomIntel Server – NT, Windows Server 2003,2008,2012, 2016– Exchange v5, 2003, 2007, 2010,2013, Office365VMWare virtualisation, MS CRM v3, Sharepoint 2003, 2007, 2016, VB. .Net, Sourcesafe, Citrix, VMware, Devicewall, Discovery, SQL server, Crystal reports, Intellect, ActionFile, Vault Mail Archive, Arcserve,Symantec Backup Exec, HTML,CSS,Vbulletin, Netscaler, Moodle, WordpressLegacy – Alpha VMS, Software AG – ADABAS, Natural, - AttunityHandhelds - Iphones, Windows,, Blackberry, Oculus Go / QuestPhones – Avaya Index, Avaya IP Cloud, Mitel IP phones and contact centre software, IPFX,Cloud – Google Apps, ForcePoint, MimecastHousing – Orchard, SVS MobileSpeciality - Building excellence in small IT teams
At Home
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RetiredAt Home Nov 2021 - Present
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Head Of ItCaba Charity Jan 2021 - Nov 2021Rugby, England, United KingdomManages the IS team and the outsourced IT Service Provider for this long standing benevolent association.Achievements - 2021Developed and managed the IT Activity Plan for 2021Completed a new skills matrix for the IS teamEnsured all IS Team had clear objectives linked to the business plan.Moved caba staff back to a brand new office and the switch to home and office workingLaunched a company wide intranet portal based on SharePointRolled out a service desk using Support System for Facilities issuesAchieved Cyber Essentials Accreditation for the first time at cabaRenegotiated and signed a new contract with the IT Services providerDecommissioned an on premise file server moving all files to the cloud to work with Teams betterOversaw ‘Key contacts’ data moving from spreadsheet to CRMRevisited and revised all mobile phone and data contracts -
Head Of ItNebosh Feb 2017 - Nov 2020Leicester, United KingdomResponsible for the IT of a global digital business with a distinguished brand that operates in over 130 countries worldwide.Key achievements - stabilising movement to private cloud, refresh of IT governance, team restructure, new KPIs, introduction of ITIL based service desk, upgraded the website via which 95% of company income comes, replacement of ageing SharePoint 2010 solution, staff retention, contractor management and assisting in setting up a new Change Team. Office365 roll out including 2FA, Teams and Zoom. Picking up a struggling AR project. -
Head Of ItTrent & Dove Housing Oct 2013 - Jan 2017Reporting to the Finance Director - managed an IT team of 8 IT staff and all IT equipment across multiple sites within a budget circa £1 million.Restructure and recruitment of the IT team to enable the team to not only provide excellent service but also have dedicated staff working on business change aligned with the business plan. In addition introduced apprenticeships within IT and started building a team which captured the skills and knowledge required so that the team were no longer reliant on consultants.Programme Manager for a complete infrastructure refresh including hardware and software across a tired IT infrastructure with out dated hardware and software. The results of which meant the IT team delivered a desktop to staff which they asked for which was ‘modern, reliable and fast’. In addition the business gained a secure, flexible and robust infrastructure consisting of 60 virtual servers, which were backed up in real time automatically to another site. Key hardware Cisco Servers, EMC VSPEX, EMC VNX, EMC Data Domain, Netscaler. Key software- VMWare, EMC RecoverPoint, Exchange 2012, Citrix – XenApp 6.5, Windows Server 2012 Presenter at Cisco Live in Milan for EMC on the Business Impact of implementing EMC Vspex solutions.Engaged closely with the business at all levels, wrote the IT Strategy and the Digital Strategy.Set up new groups to work closely with the business teams – IT Steering Group, Digital Group and the Orchard Focus Group. Worked closely with mobile providers to run pilots of mobile working with Housing Officers and the Repairs inspectors. -
Deputy Head Of ItTrent & Dove Housing Jan 2013 - Oct 2013Burton On TrentIntroduced IT Service Desk based on ITIL standards using the free open source osTicket software. Engaged with the all staff on the need to change IT from fire fighting to getting IT on the front foot where IT is delivering measurable IT Services, whilst assisting, underpinning and delivering the aspirations of the business. Project manager for the implementation of a new IPFX phone system to replace an existing Avya system. This unified communications across two disparate offices into one Call Centre with failover, whilst linking to Outlook to detect people’s presence. The results were abandoned calls reduced by over 20%, the average talk time by over 20% and the time to answer the call by over 50%. Other benefits included simple to use but comprehensive reporting and instant disaster recovery failover to another site.
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Managing DirectorPoint 783 Apr 2010 - Dec 2012
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Head Of ItPolice Mutual Assurance Society 2003 - Mar 2010Managing a team of 18 staff covering IT Services and IT Development. Infrastructure included 40+ windows servers - virtualised to 4 physical, legacy HP ALPHA, - bespoke applications in ADABAS, NATURAL, .Net and SQL, Sharepoint, MS CRM, package solutions for Finance, HR and Actuarial, AVAYA and Mitel IP Phone systems including Contact Centre solutions, mobile workforce from Brighton to Glasgow.Worked on IT pre and post acquisition work of other companies.Nominated for British Computer Society Professional Development AwardRecovered all systems in a real life disaster using on a Business Continuity plan based on the ITIL guidelines.Prince 2 Practitioner - • Over an 18 month period led programme and various sub projects within the Payments Services and Finance teams delivering £300k programme for premium deduction from 180 data sources which reconciles £90 million a year using internal and external development resources. Used best practice project principles based on Prince 2 including clear project briefs, risk and issue logs, highlight reports, budget management and engaging key stakeholders from Board level to Payments Services team. One of the key reasons for the success was good and consistent communication with the Payment Services team and ensuring that the programme did not deviate from it’s main objectives. The result enabled premium deduction data to be only days behind instead of the previous 4 months. Technology - .Net / SQL with Attunity middleware connecting to legacy ADABAS database.Facilitated redesign of a new website costing £125k. Included new hardware, new content management system. Enabling customers to buy products online. -
Systems Development ManagerPolice Mutual Sep 1998 - Sep 2003
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Systems AnalystPolice Mutual Sep 1993 - Sep 1998
Derek Eaton Skills
Derek Eaton Education Details
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John Taylor
Frequently Asked Questions about Derek Eaton
What company does Derek Eaton work for?
Derek Eaton works for At Home
What is Derek Eaton's role at the current company?
Derek Eaton's current role is Retired Head of IT.
What is Derek Eaton's email address?
Derek Eaton's email address is de****@****gin.net
What is Derek Eaton's direct phone number?
Derek Eaton's direct phone number is +4412835*****
What schools did Derek Eaton attend?
Derek Eaton attended University Of Staffordshire, John Taylor.
What are some of Derek Eaton's interests?
Derek Eaton has interest in Children.
What skills is Derek Eaton known for?
Derek Eaton has skills like It Strategy, Itil, Management, Project Management, Program Management, Microsoft Sql Server, Disaster Recovery, Vmware, Change Management, It Service Management, Windows Server, Team Leadership.
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Derek Eaton
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