Derek Epp Email & Phone Number

Edmonton, Alberta, Canada

Enable repeat business and traffic increase through building rapport with 80+ customers per day and ensuring outstanding customer service.• Provide prompt and efficient service through locating parts for clients timely and accurately.• Maintain communication with 200+ suppliers to identify and locate parts as per clients' needs. • Slash order errors by listening to clients’ needs attentively and creating clients’ orders with confidence, accuracy, and efficiency.

Edmonton, Alberta, Canada

Enabled timely and effective daily operations by creating runs for 20+ drivers.• Identified and set the quickest and most efficient routes that ensured all orders will be delivered as per the schedule and timelines.• Verified accuracy of the parts before being boarded onto the delivery driver’s vehicle.• Maintained continuous and concise communication with all drivers to resolve any issue with locating a destination.• Ensured clients’ deliveries as per set schedule by communicating with Parts Technicians.

Edmonton, Alberta, Canada

Delivered automotive parts to clients timely, accurately, and efficiently.

Edmonton, Alberta, Canada

Capstone Project:Managed the website development and redesign project through leading teams, distributing tasks and monitoring progress, handling product backlog, identifying and prioritizing needs, writing technical requirements, and creating documentation of a risk register.• Facilitated product planning and development through leading and orchestrating 5 teams of 13 people in total.• Established a clear understanding of each team’s responsibilities through allocating tasks amongst teams.• Boosted teams’ productivity and efficiency through establishing fully functional, structured, and dynamic teams.• Enabled highly structured team presentations and a successful integration process through coordinating product creation, supervising and assessing product development progress, and all related processes.• Ensured timely and efficient completion of project tasks through streamlining processes and communication flow, and spearheading a highly collaborative team environment.• Secured satisfaction of 15 external stakeholders through building strong relationships, conducting interviews, and gathering requirements.• Presented the product development progress to stakeholders, obtained their feedback, and implemented any modifications, ensuring all client’s requirements are met.• Liaised between the stakeholders and developers, ensuring efficient communication, and conveying complex technical information clearly and comprehensively.• Addressed all occurring issues by challenging teams to identify the most optimal solution through creative thinking.• Introduced Trello board to improve teams’ organization and time efficiency.

Edmonton, Alberta, Canada

Provided outstanding customer service by helping customers find products.• Led a team of 5 Associates in the absence of the Department Supervisor. • Assessed customer needs and provided assistance, answered questions, and provided information on products.• Ensured safe working and shopping environment by following all set policies and standards.

Edmonton, Alberta, Canada

Performed daily diagnostics on customers’ computers and provided daily follow-ups to the client regarding the costs and parts needed to be repaired. Ensured superior customer service through recommending products and services that best-suited customer needs.

Bachelor Of Technology - Btech, Project Management

It Business Analyst Diploma, Information Technology, 3.7

Activities and Societies: Relevant Coursework: Process Management, Requirements Elicitation, Requirements Discovery, Requirements.

Education record