Assist African nations in the enhancement and development of their enlisted and non-commissioned soldiers through knowledge sharing and partnership initiatives. Provide recommendations, data analysis, and training documentation to support the African Enlisted Development Program. Assist in the recruitment, preparation, and deployment of military personnel to support US Embassy missions on the African continent. Coordinate support of conferences and other events engaging US DoD, DoS, and African Partners to facilitate multinational collaboration.

Served as a “first point of contact” for clients to engage resources in the delivery of technical services for public sector clients. Coordinated efforts of technical teams to manage daily operations, implement projects, and support continuous improvement. Evaluated generated data / metrics to eliminate ambiguity, navigate obstacles, and drive innovation. Cultivated constructive relationships with clients to develop opportunities for further partnerships. - Managed the procurement and implementation of a $107 million hardware refresh for a public sector client’s mainframe tape storage environment - Provided oversight and accountability for software currency on over 150 mainframe-based applications - Conducted quantitative analysis on daily CICS program abends ("abnormal end") to identify process trends, review problem areas and reduce error frequency

Managed and oversaw the administrative, training, and personal welfare of 32 soldiers as the senior enlisted leader for a Civil Affairs Company. Advised and mentored the Company Commander on leadership and development of junior soldiers and Company operations. Developed, coordinated, and executed Company training plans to prepare soldiers for overseas deployments in austere environments.

Perform and manage strategic-level analysis of the civilian terrain derived from operating Civil Affairs teams, Unified Action Partners, and other sources to develop the Civil Common Operating Picture and inform theater commanders on civil considerations within their area of responsibility. Develop and disseminate products to US Forces and NATO partners illustrating civil capabilities and environment with respect to infrastructure, socio-economic, political, and cultural context.

Manage delivery of Mainframe as a Service (MFaaS) operations support for public sector clients. Serve as a “first point of contact” for the client to engage team resources and mitigate issues. Coordinate efforts of technical teams to achieve IBM and client objectives. Evaluate generated data and metrics to enhance understanding of client’s environment and ability to effectively meet the client’s needs. Employ Agile and Lean methodologies to streamline team processes and deconflict obstacles. Cultivate constructive relationships with clients to develop opportunities for greater IBM partnerships. - Managed procurement and validation of support agreements exceeding $4 million in total contract value for over 2,300 client hardware systems across 15 data centers in eight countries - Optimized operational processes of a network team providing on-site support to over 60 buildings, resulting in a 90% decrease in ticket backlog within four months - Coordinated with IBM technical resources to deliver improved report generation tools for their ticketing system, enhancing IBM’s and the client’s ability to make sound, metrics-based decisions - Directed and led local diversity efforts to support veteran inclusion, training, and advancement as chairman of the Columbia center’s Veterans Business Resource Group

Team Leader for a geographically distributed team providing steady state and project support for Middleware, Oracle Database, and Unix Server competencies. Managed day-to-day operations to ensure prompt response to client issues and concerns. Coordinated support to steady state environment for maximum availability and security. Represented teams as a single point of contact for client relationship management. Developed staffing and assignment schedules to deliver direction to team members and support timely completion of tasks. Provided high-level change management oversight to ensure compliance and successful execution. - Managed Oracle team’s quarterly patching process; orchestrated support and authorization to maintain software on over 130 servers, requiring over 2,200 hours of technical support annually - Coordinated security compliance efforts for supported environment; evaluated and managed execution of over 400 patch/health check records with 100% resolved within authorized window - Developed and implemented analytical tools to produce metrics related to employee claim and billing - Reformed change management process and accounting for Oracle team; implemented task ownership controls and documentation standards to minimize errors

Workflow manager coordinating support for a 60,000 user account under the IBM Global Delivery Framework. Implemented Lean/Six Sigma methodology to ensure maximum efficiency within geographically distributed environment. Coordinated efforts with various competency teams to deliver premium availability and functionality to client organizations. - Managed workflow and task assignment for over 40 team members as team dispatcher covering seven separate technical competencies – Microsoft Exchange, SMTP, Active Directory, Middleware, Unix, Oracle and Project Management - Partnered with other IBM competency teams to update ticket routing processes and minimize rework; these efforts resulted in a 30% decrease in the team’s daily ticket assignments

System administrator for Microsoft Exchange, providing support to multiple accounts in IBM's Global Delivery FrameworkAssigned as team's primary dispatcher; monitor incoming service queues, assess technical expertise required and assign work to 15 system administrators. Provides quality assurance to ensure work completion within specified service level agreements - Performed change and break/fix operations on over 100 Exchange servers - Directed team efforts on a two-month simulation project to evaluate staffing levels - Demonstrated exceptional instruction abilities as a site diversity trainer for new hires

Provided upper-tier technical support to a computer network servicing over 5,000 employees in a two-state area. Coordinated daily financial transactions in excess of $1,000,000 through wired deposits.

Administered access and security rights to a computer network servicing over 5,000 employees in a six-state area. Provided recovery management for system and network outages to ensure consistent level of availability. Coordinated daily financial transactions in excess of $1,000,000 through wired deposits.Supervised day-to-day operations in the IT Help Desk/Computer Operations section as team lead; provided upper-tier support to end-users while mentoring junior employees.Conducted quarterly performance audits for Sarbanes-Oxley compliance; streamlined and edited auditing procedures for improved accuracy and ease of understanding

Provided mainframe/midrange supervision and process monitoring for computer systems managing claims and financial data in 26 states. Managed process failure resolution through coordination with programmers. Monitored system health and data flow to preempt processing failures and interruptions. Coordinated recovery efforts in response to processing interruptions.Executed batch processing on MVS/TSO and VSE mainframe systems, ensuring successful completion and 99.97% systems availabilityConducted daily, weekly and monthly backups on System I5 (AS/400) midrange systems

Provided mainframe/midrange supervision and process monitoring the Missouri Universal Law Enforcement System (MULES). Provided after hours end user support to state and local law enforcement personnel.

On-air voice talent for three radio stations operating in the Jefferson City-Columbia market area. Producer for special events and high school sports.Provided voice talent for three music format radio stationsInformed listeners of emergency weather situationsEnsured station compliance with FCC regulations, to include radio tower light checks and station identificationProduced various special events coverage broadcasts such as local and regional electionsProduced high school sports broadcasts; established communications with on-air talent working remotely and managed the on-air product. Provided additional color commentary from studio. Networked with other sports producers to establish statewide online chat forum to provide scores and highlights for live broadcast