Derek Ewert Email and Phone Number
Derek Ewert work email
- Valid
Derek Ewert personal email
Derek Ewert is a IT Manager and Compliance Lead at CertiSync International. He possess expertise in stage combat, lighting design, stage management, historical interpretation, set design and 3 more skills.
Certisync International
View- Website:
- certisync.com
- Employees:
- 5
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It Manager And Compliance LeadCertisync InternationalCanada -
It Manager & Compliance LeadCertisync International Jun 2017 - Present -
Customer Success Guru (Remote)Shopify Feb 2015 - Mar 2017Ottawa, CanadaInteracting with merchants daily over phones, chats, and email to provide the highest quality of technical and setup assistance, troubleshooting, business consulting, business solutions, reporting and analytics, HTML and CSS code customizations, escalation of urgent and/or unknown issues to higher support teams, and supply resources for self-learning. Working efficiently and independently from home while also being part of a small squad of Gurus spread throughout Ontario, assisting each other in problem solving, live coaching, training, and moral support through an internal online group chat system.- Performed as an Incident Response “Fire Fighter” by providing exceptional support in tough interactions and de-escalating potential Public Relations scenarios by implementing different techniques for handling confrontational individuals to calm down and work with the individual in finding a proper solution to their problems.- Coached fellow Gurus through difficult conversations with irate or frustrated merchants by coaching them live to allow them to solve the situation on their own without interfering in the flow of their conversation. - Maintained a monthly “Smiley” average of above 90% for all 3 support channels (based on merchant feedback) by maintaining quality of support given and connecting with each merchant to build rapport and better understand their business in order to assist them make the best strategies moving forward. -
Front Desk AgentVintage Hotels May 2013 - Feb 2015Niagara-On-The-Lake, Ontario, CaReceived large number of incoming internal and external calls to assist current and arriving guests. Managed fellow employees from multiple departments (Housekeeping, Engineering, Food and Beverage, Room Service and Maintenance) to deal with urgent issues and spontaneous requests. Delegated tasks to serve guests and to resolve issues in a timely and efficient manner. -
Ticket AgentShaw Festival May 2011 - Apr 2013
Derek Ewert Skills
Derek Ewert Education Details
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Dramatic Arts
Frequently Asked Questions about Derek Ewert
What company does Derek Ewert work for?
Derek Ewert works for Certisync International
What is Derek Ewert's role at the current company?
Derek Ewert's current role is IT Manager and Compliance Lead.
What is Derek Ewert's email address?
Derek Ewert's email address is de****@****ify.com
What schools did Derek Ewert attend?
Derek Ewert attended Brock University, Niagara College.
What skills is Derek Ewert known for?
Derek Ewert has skills like Stage Combat, Lighting Design, Stage Management, Historical Interpretation, Set Design, Customer Service, Performing Arts, Piano Playing.
Who are Derek Ewert's colleagues?
Derek Ewert's colleagues are Sara Johnston, Peter Rollins Cbap, Cmqoe.
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