Derek Faught Email & Phone Number

Mckinney, Tx, Us

Lead software engineer for the Calspan effort on the X-62A VISTA upgrade. Lead a team of up to eight software engineers participating on a multi-disciplinary (Aero, Mech, Elec) team through design, development, test and deployment to the X-62A of new Variable Stability and Feel systems.

Design and development of SAS accounting middleware for embedded Linux and Windows platforms. Leading a team working extensively with small hardware platforms running embedded Linux to connect various gaming peripherals such as printers, card reader, bill acceptors and GPIO connections. Working with our embedded boards from bare metal up to user space software.

Software Engineer IV currently leading development for Campaign Management Product Solutions based on the Convergys Dynamic Decision System (DDS) platform. Created an architecture based on product management use cases to encompass contact generation for IVR, SMS, email, web and decision logic for active and passive campaign management.Part of a rapid prototype team for a Collections Solution to be implemented in collections based contact centers. Proof of concept IVR, web interface and the Convergys DDS decision logic using the Agile development process.Multi-Channel Intelligent Routing product in the On Demand Platform offering. Designing and developing DB interaction layer, routing and queue behavior systems.

I am responsible for leading the customer design sessions, development and implementation of enterprise IVR and Contact Center solutions. I am actively mentoring other developers in how to create stable real time integrations by assessing their customer's requirements and choosing the right technology.I am required to actively participate in multiple customer engagements simultaneously as well as produce re-useable intellectual property (IP) to be utilized in other projects.My current IP projects include a generic integration platform for Real Time Adherence (RTA) systems and the Convergys IPCC platform, connectors for IEX and Blue Pumpkin built on the generic RTA platform, a custom Java class loader for dynamically loading steps within the IPCC platform, and a set of stored procedures to allow the IVR platform to utilize the hours of operation configurations in IPCC.TrainingIntervoice Interaction Composer (12/09)Trained on the latest release of Intervoice's Interaction Composer development tools for the IVR platform.Intervoice Invision Studio (5/08)Trained on the Intervoice Invision Studio development tools for the IVR platform.

VEXIS Systems is a V-Commerce products and services company specializing in the delivery of Interactive Voice Response, Internet, and Call Center software and services technologies for the Financial Services, Utilities, Healthcare and Call Center industries.Primary responsibilities included create white label implementation and services practice for the Intervoice IPCC product line and to provide successful leadership of the practice through assisting with the growth of the business model and providing guidance to the systems analysts, consultants and project managers within the practice.Develop and implement workflows and customizations to the IPCC platform using the native IPCC tools and Java to build custom workflow steps and integration/event plug-ins.

Tacit Software drives meaningful collaboration among employees in large enterprises by continuously processes e-mail, documents and other business communications and automatically discovering each employee's work focus, expertise and business relationships.Primary responsibilities included revising the implementation process and documentation to provide clear milestones and goals, and managing "troubled" or "off-track" customers back in line with the projects original goals and objectives through use of project process and technical evaluation of the existing components of the implementations.

Designed and implemented contact center solutions for several customers including Associated Press; and Fulfillment Plus (Yahoo/SBC DSL contact center out source), Travel and Transport, Watson Wyatt and several others.Responsibilities include:Designing routing and self service solutions for voice, email, and web collaboration, enterprise integration of the Nuasis NuContact Center with CRM (Siebel, Clarify, Remedy, SAP, Oracle) and back office systems (Web services, SQL Server, Oracle, DB2, other legacy applications) using Java to create integration/event plug-ins and custom workflow steps.Mentor junior application engineers and facilitate knowledge transfer through hands on leadership and documentation. Assist in the selection of resources for projects by maintain knowledge of each application engineers skills, abilities, and challenges.Perform extensive work with project management to provide technical assessment of current projects, provide scope for scheduling of up coming projects and develop statements of work for professional services proposals.Assist Sales through the technical evaluation of potential customers and responses to RFP technical and timeline inquiries.

Responsibilities included providing technical architecture and implementation to customers for CRM, call center, and data migration solutions. Design and development performed for several platforms in any language to meet customer requirementsProvide consultation and scope of technical work for the time line estimation of projects and technical assessment for project proposals. Consulted on contact center best practices and migration of contact center tools and technologies from legacy applications to modern applications.Largest contract was a predictive dial call center in Seoul, Korea. Designed and implemented three middle ware applications to integrate with an Aspect ACD and the client's CRM and predictive dialer software

Consulting & Systems Integration - Solution ArchitectExpansion of an eCommerce SDK to an enterprise application integration strategy with supporting tools and documentation.Architecture and development of an SDK consisting of COM, EJB, C/C++, and XML APIs. The SDK was designed to provide rapid integration of CRM packages such as Siebel, Vantive, Clarify, etc. in to eConvergent's eMerge product offering.Design and implementation of a COM service layer for the messaging oriented middle-ware to provide cross application integration for all applications in eConvergent's eMerge product offering.Design and implementation of the server side database components for a unified administration tool to provide one source of administration for all integrated applications in eConvergent's eMerge product offering. Components were written in C++ with COM APIs, database access was through OLE DB issuing queries, updates, and deletions through complex SQL Server stored procedures. Database integrity was maintained through a series of stored procedures and triggers.Provide technical leadership for the Emerging Technologies practice as an architect for customer implementations and customizations. Mentor junior consultants to provide successful customer engagements.

Adv. Technology and CRM Portal Practices)Responsible for architecting, developing, and implementing customer response management solutions for Aspect Consulting Services. Lead the engineering effort for custom solutions including intelligent routing, work flow, media blending, , screen synchronization with legacy and CRM systems such as Siebel, Clarify, Oracle, TN3270 mainframe applications and numerous other call center technologies.I also assisted in the gathering and analysis of customer requirements, the construction of several statements of work, and assisted the sales force by performing technical discoveries.Aspect Product Development - Developer (Real Time and Historical Products)Research, Design, and Documentation of multi-threaded version of Aspect's historical reporting software.Design and development of a database conversion tool for migrating customer data between versions of the Aspect reporting platform.Multiple development projects in the Aspect Real Time feed.