Derek Faught Email & Phone Number

Mckinney, TX, US

Lead software engineer for the Calspan effort on the X-62A VISTA upgrade. Lead a team of up to eight software engineers participating on a multi-disciplinary (Aero, Mech, Elec) team through design, development, test and deployment to the X-62A of new Variable Stability and Feel systems.

Design and development of SAS accounting middleware for embedded Linux and Windows platforms. Leading a team working extensively with small hardware platforms running embedded Linux to connect various gaming peripherals such as printers, card reader, bill acceptors and GPIO connections. Working with our embedded boards from bare metal up to user space.

Software Engineer IV currently leading development for Campaign Management Product Solutions based on the Convergys Dynamic Decision System (DDS) platform. Created an architecture based on product management use cases to encompass contact generation for IVR, SMS, email, web and decision logic for active and passive campaign management.Part of a rapid.

I am responsible for leading the customer design sessions, development and implementation of enterprise IVR and Contact Center solutions. I am actively mentoring other developers in how to create stable real time integrations by assessing their customer's requirements and choosing the right technology.I am required to actively participate in multiple.

VEXIS Systems is a V-Commerce products and services company specializing in the delivery of Interactive Voice Response, Internet, and Call Center software and services technologies for the Financial Services, Utilities, Healthcare and Call Center industries.Primary responsibilities included create white label implementation and services practice for the.

Tacit Software drives meaningful collaboration among employees in large enterprises by continuously processes e-mail, documents and other business communications and automatically discovering each employee's work focus, expertise and business relationships.Primary responsibilities included revising the implementation process and documentation to provide.

Designed and implemented contact center solutions for several customers including Associated Press; and Fulfillment Plus (Yahoo/SBC DSL contact center out source), Travel and Transport, Watson Wyatt and several others.Responsibilities include:Designing routing and self service solutions for voice, email, and web collaboration, enterprise integration of the.

Responsibilities included providing technical architecture and implementation to customers for CRM, call center, and data migration solutions. Design and development performed for several platforms in any language to meet customer requirementsProvide consultation and scope of technical work for the time line estimation of projects and technical assessment.

Consulting & Systems Integration - Solution ArchitectExpansion of an eCommerce SDK to an enterprise application integration strategy with supporting tools and documentation.Architecture and development of an SDK consisting of COM, EJB, C/C++, and XML APIs. The SDK was designed to provide rapid integration of CRM packages such as Siebel, Vantive, Clarify.

Adv. Technology and CRM Portal Practices)Responsible for architecting, developing, and implementing customer response management solutions for Aspect Consulting Services. Lead the engineering effort for custom solutions including intelligent routing, work flow, media blending,, screen synchronization with legacy and CRM systems such as Siebel, Clarify.