Derek Faught

Derek Faught Email and Phone Number

Software Engineer @ Shield AI
McKinney, TX, US
Derek Faught's Location
McKinney, Texas, United States, United States
Derek Faught's Contact Details

Derek Faught personal email

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Derek Faught phone numbers

About Derek Faught

As a software engineer with experience across several industries I utilize my customer facing and development experience to develop quality software which meets requirements in a timely manner.

Derek Faught's Current Company Details
Shield AI

Shield Ai

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Software Engineer
McKinney, TX, US
Website:
shield.ai
Employees:
1012
Derek Faught Work Experience Details
  • Shield Ai
    Software Engineer
    Shield Ai
    Mckinney, Tx, Us
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  • Calspan
    Principal Software Engineer - Flight Research Team
    Calspan Jan 2020 - Present
    Lead software engineer for the Calspan effort on the X-62A VISTA upgrade. Lead a team of up to eight software engineers participating on a multi-disciplinary (Aero, Mech, Elec) team through design, development, test and deployment to the X-62A of new Variable Stability and Feel systems.
  • Aries
    Sr. Software Engineer - Systems
    Aries Jun 2013 - Dec 2019
    Design and development of SAS accounting middleware for embedded Linux and Windows platforms. Leading a team working extensively with small hardware platforms running embedded Linux to connect various gaming peripherals such as printers, card reader, bill acceptors and GPIO connections. Working with our embedded boards from bare metal up to user space software.
  • Convergys
    Software Engineer Iv
    Convergys Feb 2011 - May 2013
    Software Engineer IV currently leading development for Campaign Management Product Solutions based on the Convergys Dynamic Decision System (DDS) platform. Created an architecture based on product management use cases to encompass contact generation for IVR, SMS, email, web and decision logic for active and passive campaign management.Part of a rapid prototype team for a Collections Solution to be implemented in collections based contact centers. Proof of concept IVR, web interface and the Convergys DDS decision logic using the Agile development process.Multi-Channel Intelligent Routing product in the On Demand Platform offering. Designing and developing DB interaction layer, routing and queue behavior systems.
  • Convergys
    Staff Engineer/ Solutions Architect
    Convergys Mar 2008 - Mar 2011
    I am responsible for leading the customer design sessions, development and implementation of enterprise IVR and Contact Center solutions. I am actively mentoring other developers in how to create stable real time integrations by assessing their customer's requirements and choosing the right technology.I am required to actively participate in multiple customer engagements simultaneously as well as produce re-useable intellectual property (IP) to be utilized in other projects.My current IP projects include a generic integration platform for Real Time Adherence (RTA) systems and the Convergys IPCC platform, connectors for IEX and Blue Pumpkin built on the generic RTA platform, a custom Java class loader for dynamically loading steps within the IPCC platform, and a set of stored procedures to allow the IVR platform to utilize the hours of operation configurations in IPCC.TrainingIntervoice Interaction Composer (12/09)Trained on the latest release of Intervoice's Interaction Composer development tools for the IVR platform.Intervoice Invision Studio (5/08)Trained on the Intervoice Invision Studio development tools for the IVR platform.
  • Vexis Systems, Inc
    Ipcc Solutions Architect
    Vexis Systems, Inc May 2007 - Mar 2008
    VEXIS Systems is a V-Commerce products and services company specializing in the delivery of Interactive Voice Response, Internet, and Call Center software and services technologies for the Financial Services, Utilities, Healthcare and Call Center industries.Primary responsibilities included create white label implementation and services practice for the Intervoice IPCC product line and to provide successful leadership of the practice through assisting with the growth of the business model and providing guidance to the systems analysts, consultants and project managers within the practice.Develop and implement workflows and customizations to the IPCC platform using the native IPCC tools and Java to build custom workflow steps and integration/event plug-ins.
  • Tacit Software
    Sr Services Engineer - Major Accounts
    Tacit Software Jul 2006 - Mar 2007
    Tacit Software drives meaningful collaboration among employees in large enterprises by continuously processes e-mail, documents and other business communications and automatically discovering each employee's work focus, expertise and business relationships.Primary responsibilities included revising the implementation process and documentation to provide clear milestones and goals, and managing "troubled" or "off-track" customers back in line with the projects original goals and objectives through use of project process and technical evaluation of the existing components of the implementations.
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  • Nuasis
    Sr. Application Engineer
    Nuasis Jun 2003 - Jul 2006
    Designed and implemented contact center solutions for several customers including Associated Press; and Fulfillment Plus (Yahoo/SBC DSL contact center out source), Travel and Transport, Watson Wyatt and several others.Responsibilities include:Designing routing and self service solutions for voice, email, and web collaboration, enterprise integration of the Nuasis NuContact Center with CRM (Siebel, Clarify, Remedy, SAP, Oracle) and back office systems (Web services, SQL Server, Oracle, DB2, other legacy applications) using Java to create integration/event plug-ins and custom workflow steps.Mentor junior application engineers and facilitate knowledge transfer through hands on leadership and documentation. Assist in the selection of resources for projects by maintain knowledge of each application engineers skills, abilities, and challenges.Perform extensive work with project management to provide technical assessment of current projects, provide scope for scheduling of up coming projects and develop statements of work for professional services proposals.Assist Sales through the technical evaluation of potential customers and responses to RFP technical and timeline inquiries.
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  • Independent Consultant
    Contact Center Solutions Architect
    Independent Consultant Jan 2001 - Jun 2003
    Responsibilities included providing technical architecture and implementation to customers for CRM, call center, and data migration solutions. Design and development performed for several platforms in any language to meet customer requirementsProvide consultation and scope of technical work for the time line estimation of projects and technical assessment for project proposals. Consulted on contact center best practices and migration of contact center tools and technologies from legacy applications to modern applications.Largest contract was a predictive dial call center in Seoul, Korea. Designed and implemented three middle ware applications to integrate with an Aspect ACD and the client's CRM and predictive dialer software
  • Econvergent
    Integration Architect
    Econvergent Oct 1999 - Jan 2001
    Consulting & Systems Integration - Solution ArchitectExpansion of an eCommerce SDK to an enterprise application integration strategy with supporting tools and documentation.Architecture and development of an SDK consisting of COM, EJB, C/C++, and XML APIs. The SDK was designed to provide rapid integration of CRM packages such as Siebel, Vantive, Clarify, etc. in to eConvergent's eMerge product offering.Design and implementation of a COM service layer for the messaging oriented middle-ware to provide cross application integration for all applications in eConvergent's eMerge product offering.Design and implementation of the server side database components for a unified administration tool to provide one source of administration for all integrated applications in eConvergent's eMerge product offering. Components were written in C++ with COM APIs, database access was through OLE DB issuing queries, updates, and deletions through complex SQL Server stored procedures. Database integrity was maintained through a series of stored procedures and triggers.Provide technical leadership for the Emerging Technologies practice as an architect for customer implementations and customizations. Mentor junior consultants to provide successful customer engagements.
  • Aspect Communications
    Sr. Consultant/Sr Developer
    Aspect Communications May 1995 - Oct 1999
    Adv. Technology and CRM Portal Practices)Responsible for architecting, developing, and implementing customer response management solutions for Aspect Consulting Services. Lead the engineering effort for custom solutions including intelligent routing, work flow, media blending, , screen synchronization with legacy and CRM systems such as Siebel, Clarify, Oracle, TN3270 mainframe applications and numerous other call center technologies.I also assisted in the gathering and analysis of customer requirements, the construction of several statements of work, and assisted the sales force by performing technical discoveries.Aspect Product Development - Developer (Real Time and Historical Products)Research, Design, and Documentation of multi-threaded version of Aspect's historical reporting software.Design and development of a database conversion tool for migrating customer data between versions of the Aspect reporting platform.Multiple development projects in the Aspect Real Time feed.
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Derek Faught Skills

Linux Embedded Linux C++ Integration Agile Methodologies C# Java Oracle Visual Studio Mongodb Python Sas Solution Architecture Software Development Enterprise Software Xml Crm Databases

Frequently Asked Questions about Derek Faught

What company does Derek Faught work for?

Derek Faught works for Shield Ai

What is Derek Faught's role at the current company?

Derek Faught's current role is Software Engineer.

What is Derek Faught's email address?

Derek Faught's email address is de****@****ght.com

What is Derek Faught's direct phone number?

Derek Faught's direct phone number is (702) 207*****

What are some of Derek Faught's interests?

Derek Faught has interest in Consulting, Enterprise Software, Contact Centers.

What skills is Derek Faught known for?

Derek Faught has skills like Linux, Embedded Linux, C++, Integration, Agile Methodologies, C#, Java, Oracle, Visual Studio, Mongodb, Python, Sas.

Who are Derek Faught's colleagues?

Derek Faught's colleagues are Max Schaerli, Lucien Rae Gentil, Milam Mathems, Jonathan V., Henk Venter, Christian Hedge, Wayne Wong.

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