Derek Frank Email & Phone Number

United States

- Reduced time spent by 500%, from six hours to one hour per week, managing the employee lifecycle by building data collection tools in Excel- Reduced customer complaints by over 50% in the housekeeping department within two months by building a data collection tool with Excel in conjunction with improving the scheduling process- Hired over 50 employees in one year- Managed the onboarding, training, and compliance for 60+ employees- Managed the billing, collections, and accounts payable processes. - Trained front-line employees on new processes and created process documentation to ensure consistency- Trained other management on the accounts payable process- Collected over $300,000 in past-due charges over 16 months- Volunteered to pick up Executive Director and Sales Director duties during absences.

This is a multifaceted position where I answer all questions about accounts, phone sales, guide customers through troubleshooting their phones, and provide solutions to customer needs remotely. All customer interactions happen over the phone and with customers who are not familiar with smart phones, so I have the pleasure of teaching people on basic phone operations while researching solutions to new problems and using a CRM as a customer history reference.

This was a one time project where I collaborated with a full stack developer to condense a website from 27 to 7 pages, increased page loading speed, and modernized the design with the goal of customer retention and increased sales. I lead this project focused on condensing the website of a small business where I set priorities, write requirements, write testing procedures, test branches, and lead meetings. I have experience working in a Scrum workflow, writing tickets in GitLab, and testing our product in Visual Studio Code.

Masters, Business Administration And Management, General

Masters, Music Performance