Derek Fremming Email & Phone Number

Greater Minneapolis-St. Paul Area

Lead a global team of fraud investigators in digital, gaming and consumer electronic fraud prevention.

* Create and maintain production related processes around digital and physical goods review.* Manage a global team of fraud prevention experts* Systems creation and maintenance for production related processes along with UI designs that allow for maxim sorting potential. * Innovate ways to prevent the ever evolving fraud attacks on physical and digital goods. * Master sorter * Payments integration expert * SME all things fraud related

• Assigns work to Fraud Reviewers and Fraud Analysts and follows up to ensure that the work is completed.• Forecasts short term and long term staffing requirements to meet expected service levels based on site and product launches; order volume swings around promotions and seasonal holidays; and fraud activity.• Meets regularly with senior management to share information, present trends and recommend solutions. • Provide feedback to Fraud Review Staff during regular performance reviews and develop plans to address any performance deficiencies.• New hire training• Manages the development of Fraud Reviewers and Fraud Analysts.• Handles escalated internal operational requests.• Extract relevant fraud data using provided tools, SQL or Perl and clean and import the data into multiple systems.• Monitor numerous reports to identify processes that are outside of control limits and escalate to management as needed.• Monitors numerous defect queues and takes steps necessary to mitigate the impact to the business.• Identify major trends and using provided tools, SQL or Perl to scope and track defects.• Summarize defects and present them to management in a clear and concise manner.