Contingent Workforce Management - Program Executive
CurrentSummary:Overall responsibility for the MSP operations and management for multiple clients. This includes managing client relationships and MSP program resources, ensuring teams are achieving results, distributing resource responsibilities for appropriate requisition coverage, and serving as the escalation point for daily operations. The primary goal is ensuring ongoing success of the MSP programs.Responsibilities:• Build and maintain relationships with the client stakeholders• Provide day-to-day management of all resources• Determine performance goals and expected business results for MSP resources• Accountable for weekly/monthly/quarterly/annual delivery• Responsible for frequent monitoring and reporting on SLA's and KPI's• Create appropriate material for Quarterly and Annual Business Reviews with client • Will participate in program implementation which includes program staffing, operational process engineering and resource training• Oversee Diversity hiring initiatives for clients• Ensure client specific compliance and process adherence is met by team• Hire, allocate and oversee the day-to-day workload of resources• Responsible for ongoing staffing requirements and training of new resources• Manage risk for all operational activity• Analyze business information and market to identify issues or trends• Develop and implement solutions to overcome operational related delivery issues• Coordinate leadership and client involvement for problem resolution and/or critical decision making