Derek Furka Email & Phone Number

Weirton, Wv, Us

Cranberry Township, Pennsylvania, United States

Provide senior level technical support for the IVX Workflow, IVX Cloud, i.v. Station, i.v. Station Onco and i.v. Soft Assist via phone and customer web portal. Site administrator for our Knowledge Base Confluence.

Provide technical support for the i.v. Station, i.v. Station Onco and i.v. Soft Assist via phone and customer web portal.

Cranberry Township

Provide senior level 1 customer support for single dose automated/robotic prescription dispensing equipment.

Provide level 1 customer support for single dose automated/robotic prescription dispensing equipment.

Field incoming customer technical support inquiries via phone, web or emailProvide 24x7 customer support on a rotating scheduleProcess return material authorization requests for customers’ defective parts based on entitlement database and ticketing system.Administrator for TACtics Online customer and internal accountsNOC analyst responsible for customer event notifications and handlingResponsible for running return material authorization reports for management Handled multiple additional projects for management as needed

Responsible for the Monthly On-Time Delivery Metrics for managementGenerating the Blank Ship Date Report for Quality EngineeringResponsible for generating customs documentation for all international shipments for the services organizationSchedule shipment dates for customer repair and advance replacement ordersRoute and choose the level of service for customer shipments based on the delivery commitment datesCreate and update offsite UPS warehouse addresses in the Remedy warehouse tableResponsible for writing and updating the shipping and receiving work instructionsPull product from inventory and ship confirm all customer ordersHandled shipping all customer orders and mailroom shipment request forms both domestic and internationalResponsible for keeping the offsite UPS warehouses stocked with inventory for customers with door to door delivery supportReceive all customer returns using Oracle 11i and RemedyReturn defective material to the OEM vendorsStock and transfer inventory to the appropriate locations using OraclePackage and label all products for storage in finished goods

Handled shipping all customer orders and mailroom shipment request forms both domestic and internationalReturn defective material to the OEM vendorsStock and transfer inventory to the appropriate locations using OraclePackage and label all products for storage in finished goodsReturn product packaging to the suppliers to be reused