Derek Garland Email & Phone Number

Youngstown, Ohio, United States

End user and hardware support in office and showrooms around the country

Austintown, Ohio, United States

• Manage aspects of business functions like Accounting, HR, Purchase Orders and Receiving, Payroll• Customer Service and Support• Designed my own excel spreadsheets to track sales numbers and outgoing expenses to better understand financial gains and losses• designed and installed a new main office desktop PC/Server for point-of-sale system• Upgraded point-of-sale kiosk hardware systems to update and manage them more effectively• Crimp and wire ethernet cables throughout the building and server rack to improve organization and appearance of network system• Replaced broken IP/PoE security cameras and configured the server system for remote access

Youngstown, Ohio, United States

• Work with product development and configuration team• Work with UI/UX team to understand business requirements and configure UI• Document UI level requirements and implement the same• Develop use case scenarios for testing• Test software applications prior to deployment to clients• Write user help documentation as required• Write training manuals and training reference documents as required• Provide user support and troubleshooting as required

Warren, Ohio, United States

• Install and configure point-to-point wireless network bridge for a farmers market project so they had access to internet capabilities• Did webpage design and blog postings for a local client sharing current events and news within their organization• Install information systems and network devices in small business environments• Monitored client’s systems for problems and threats using RMM software N-Able• Customer service and support