Derek Hill Email & Phone Number

Wilmington, North Carolina Area

Wilmington, Nc

Provide remote and on-site tier 2 support for organization branches and departments consisting of system crashes, network lag, data recovery, and issues involving hardware, software, printers, scanners, phones, and surveillance video systems with responsibility for timely resolution and documentation.• On-site and remote support technician for entire organization• Manage exceptions/report request from users on company’s web content filter• Reorganized organizations self-serve ticket system to be more efficient and user friendly• Maintain compliant machines on company’s ePO server. Deploy McAfee patches and new agents when setting up new machines• Assist in managing Regional File Server• Serve as a point of contact for infected machine throughout company. Responsible for removing threats and reporting results• RAM upgrade in the Wilmington and surrounding regions• Team member for company implementation to Windows 7 on over 1200 computers

Installation/Repair customer equipment, calibration, comply with ISO standards.-Lead technician responsible for new equipment install for Walmart, program network settings and confirm communications with store headquarters, trained client on operation of new equipment-Lead technician responsible for Wilmington/Myrtle Beach area Costco firmware update on existing equipment-Lead technician responsible for Wilmington area Harris Teeter's upgrade to Windows XP, RAM, and wireless card upgrade-Technician in charge of Wilmington and surrounding area service calls

Opening and closing of store, meet or exceed sales goals, cash handling and balancing.-10 employees under my supervision-Create schedule with allotted weekly hours-Won "Extra Miler" award for exceeding customers expectation

Associate Of Science (A.S.), Computer Engineering Technology/Technician

Associate Of Arts (A.A.), Film And Video Productions