Derek Gilmore Email and Phone Number

As the Senior Director of Digital Workplace Experience and Technologies at Pega, I spearheaded the establishment of the Digital Workplace Experience and Technologies team, driving a culture of innovation and efficiency across the organization. My team and I have been at the forefront of implementing cutting-edge technologies and strategies to enhance collaboration and operational velocity.Key Contributions:- Unified Employee Experience Platforms: Led the migration from Culture AMP to Qualtrics, revolutionizing our approach to employee feedback and engagement.- Effective Communication: Published four "IT Reboot" newsletters annually, fostering a culture of transparency and continuous learning.- Cloud-Based Service Management: Orchestrated the migration of our Service Management system to the cloud, significantly improving scalability and efficiency.- AI Integration: Implemented AI-assisted triage features in Service Management, enhancing response times and service accuracy.- System Integration: Successfully integrated Qualtrics with SuccessFactors, creating a seamless and cohesive employee experience ecosystem.- Knowledge Management: Integrated MediaWiki and Pega's KnowledgeBuddy with Microsoft Graph, enhancing our knowledge management and accessibility.In this role, I work closely with C-level executives on ambitious enterprise transformations, focusing on achieving exponential growth through differentiated customer, partner, and employee experiences. My efforts are centered on driving cross-organizational adoption of customer-centric and data-driven practices and metrics.

As the Senior Director of Web Architecture at Pega, I led the creation and global leadership of the Pega Digital Engineering team, comprising 33 talented developers, designers, UX experts, and scrum masters. This team is at the heart of our digital transformation efforts, responsible for designing, building, supporting, and continuously enhancing Pega's public-facing web properties.Key Contributions and Achievements:- Digital Transformation Leadership: Spearheaded the redesign of Pega.com and the Pega Community using an atomic design system. These efforts led to both websites being nominated for the Acquia Engage Award.- Innovative Design Systems: Created, designed, and implemented the atomic design system: Bolt Design System, setting a new standard for consistency and efficiency in our web design practices.- Enhanced Search Experience: Transformed the Pega search UX by implementing federated and faceted Apache Solr Search across Pega’s digital web properties, significantly improving user experience.- World-Class Team Building: Recruited and built a world-class global digital team of 32 web developers and UX professionals from scratch, fostering a culture of innovation and excellence.- Comprehensive Digital Solutions: Led several digital transformation initiatives including technical architecture, scalability, availability, user experience, localization and translation management, vendor management, custom Drupal development, product evaluation, and integrations with custom Pega and third-party applications.My role has been pivotal in driving Pega's digital strategy, ensuring that our web properties are not only robust and scalable but also provide an exceptional user experience.

We help B2B companies – from technology start-ups to large financial enterprises – develop and execute effective B2B marketing programs that engage more leads, deliver high conversions, and produce more ROI. Our mission is to create integrated marketing ecosystems that deliver the right message to the right audience at the right time.Our services include:B2B Website Design – We design and build B2B websites that will:- Persuasively tell a complex B2B software, hardware, or services story – we make the complex simple- Engage the visitor and reduce your bounce rates with an effective content strategy- Improve your search engine rankings by leveraging SEO best practices- Make it easy for your marketing team to manage and update content in-house- Look great on both an iPhone phone and Retina display- Drive better lead generation resultsMarketing Operations Outsourcing – We help increase your marketing velocity by:- Managing your marketing automation platform (Marketo) - Building and executing email marketing, newsletter, and drip marketing campaigns- Creating, designing, and deploying search marketing programs- Designing, building, and optimizing landing pages and lead capture forms- Setting up and maintaining lead scoring and grading criteria and processes- Salesforce.com integration, training, reporting and customizations- Maintaining your website (Drupal, Joomla or Wordpress)B2B Marketing Program Strategy, Planning & Execution – We can help you:- Develop and create a content marketing program to tell a complex B2B software, hardware, or services story.- Generate higher quality leads- Engage and nurture the leads in your CRM system- Improve the effectiveness of your lead scoring process- Measure and tune results to optimize the campaign effectiveness- Test new campaign strategies, tactics and programsView our work: http://www.dmzinteractive.com/our-portfolio

Led and managed the Insight Direct engineering, product management, technical support, quality assurance teams using hybrid agile development methodologies. Developed budgets, hiring forecasts and process work flows. The role covered three technical areas: management of operations and ensuring the availability, performance, reliability, and scalability of ServiceCEO Web Edition a SaaS field service offering; management of engineering and the ongoing enhancements to the client server ServiceCEO product and the management of internal IT systems.

Mojo Applications was a consulting firm that specialized in building n-tier software applications on the .NET Platform. Primary Client: Market Intelligence(MI), Milford MA. Market Intelligence is a subsidiary of Fidelity National Financial. MI specializes in providing automated real estate valuations and appraisals to the lending industry. Worked on multiple complex Microsoft .Net projects that were part of a larger 2 year 5 million dollar IT initiative that involved a team of 10 developers from multiple IT vendors.

Responsible for managing the Technology Solutions Practice team of 20 consultants. Developed budgets, HR, hiring forecasts and process work flows. Also acted as a primary technical consultant on client engagements

Lead team of developers building n-tier Java applications using HTML, JavaScript, Jsp, Servlets, XML, Oracle, Art Technology Group’s (ATG) Dynamo Application server and WebSphere. Provided technical leadership on projects. Facilitated application design sessions with senior executives from Fidelity's retail and institutional product divisions

Responsible for determining software requirements for five First Call on-line research tools, writing functional specifications, establishing priorities, creating project plans, creating functional web product/platform prototypes utilizing Java, HTML, JavaScript, ASP, COM objects and SQL server 7. Responsible for supervising cross-functional team members in evolving the prototype into a web based application product.