Derek Ginn Email and Phone Number
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Derek Ginn personal email
Derek Ginn phone numbers
A goal-oriented, analytical thinker with a strong background in customer service, technical support, project management, and people management. Over 12 years of experience using various digital products and collaborating with both internal and external customers. A natural facilitator with exceptional verbal and written communication skills who is adept at managing multiple tasks at once. A proven record of managing schedules and deadlines, and gaining greater efficiencies using existing resources
Cengage
View- Website:
- cengage.com
- Employees:
- 3281
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District ManagerCengage Apr 2018 - PresentIndependence, KyLead a team of Account Executives and sales professionals within a district valued at nearly $20m in net revenue with over 250k digital users. Responsible for recruiting and developing talent, creating a strong culture, interpreting and analyzing data while also understanding current trends to best direct selling, implementation, and support.
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Learning ConsultantCengage Learning Sep 2015 - Apr 2018Independence, KyProvide innovative educational products that can be customized to meet the client's needs to 130 accounts valuing over $1.4m in annual revenue. Ensure all clients are adequately trained on all products adopted while also providing unmatched customer service to give them the best experience. Mentor co-workers with day-to-day situations along with long-term goals.
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Custom Digital Project ManagerCengage Learning Feb 2014 - Sep 2015Mason, OhioManage from beginning to end the creation and development of Custom Digital Projects, including the coordination of deliverables and all product communication. I am responsible for communicating the project status and milestones to the stakeholders while also maintaining knowledge and proficiency in all relevant Cengage Learning and industry standard technology platforms.
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Digital Solutions CoordinatorCengage Learning Aug 2011 - Feb 2014Independence, KyCommunicate with customers to help facilitate account and course set up.Help sales team drive revenue by developing and maintaining excellent relationships with customers within an assigned territory.Work closely with the Implementation and Training Specialist to ensure customers are trained on their digital solutions needs.Serve as the primary contact for customers for inquiries, troubleshoot problems, and assist them in navigating various resources to achieve their desired outcome.Establish regular communication and build relationships with both internal and external customers.
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Technical Support RepresentativeCengage Learning Jul 2008 - Aug 2011Provide telephone, chat and email support while providing instruction to external and internal customers on the usage and application of Cengage Learning products.Test new versions of software where appropriate.Communicate software issues on a regular basis.Promote the usage and benefits of Cengage Learning software to external customers.Provide feedback to in-house personnel and project developers to help finalize release versions of new software.
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Customer Support AssociateCengage Learning May 2007 - Jul 2008Communicate with customers and team members using written and oral communication.Correspond regularly with customers, sales teams, and internal personnel to provide transaction updates.Assisted walking customers through various websites.Handled telephone and mail inquires concerning complaints, problems, product information, and polices in an accurate and efficient manner.
Derek Ginn Skills
Derek Ginn Education Details
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Associate Of Science (As) -
Associate Of Art (Aa)
Frequently Asked Questions about Derek Ginn
What company does Derek Ginn work for?
Derek Ginn works for Cengage
What is Derek Ginn's role at the current company?
Derek Ginn's current role is District Manager at Cengage Learning.
What is Derek Ginn's email address?
Derek Ginn's email address is de****@****age.com
What is Derek Ginn's direct phone number?
Derek Ginn's direct phone number is +151834*****
What schools did Derek Ginn attend?
Derek Ginn attended Northern Kentucky University, Gateway Community And Technical College, Gateway Community And Technical College.
What are some of Derek Ginn's interests?
Derek Ginn has interest in Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Derek Ginn known for?
Derek Ginn has skills like Microsoft Office, Training, Team Leadership, Project Management, Customer Service, Troubleshooting, Time Management, Editing, Sales Operations, Customer Satisfaction, Proficient With Technology Products, Presentation Skills.
Who are Derek Ginn's colleagues?
Derek Ginn's colleagues are Andres Labra, Susan England, Sreejith Govindan, Wayne Fong, Alyssa Fomon, Shrm-Cp, Katrina Stavridis, Nathan Katz.
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Derek Ginn
Young Business Professional In The Health And Wellness Industry. Sales And Business Management Focus.Nashville, Tn -
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