Derek Grimes Email and Phone Number

▪ Manage a team of junior and principal engineers towards successful quarterly/monthly releases, and hotfixes while keeping all major projects on track and key deliverables met while utilizing agile methodologiesImplemented build, test, deploy CI/CD automation for Docker infrastructure to allow QA teams to deploy updated stacks independently with consistent configuration and high availability

▪ Closely work with internal and customer C-level management on designing, implementing, documenting, and supporting newly hosted services accomplishing tech roadmap goals and reducing technical debt▪ Manage a team of junior and principal engineers towards successful releases, hotfixes, and maintenance responsibilities, while keeping all major projects on track and key deliverables met while utilizing agile methodologies▪ Refactored automation for applications running on Docker to improve the speed and efficiency for implementing new stacks to deliver high availability of services and simplify config management▪ Function as the technical sales engineer for on-site pitches with our largest customers SVP, directors, and key decision makers▪ Provide guidance with migration or setup of on-premise customers to our cloud or their own on-premise infrastructure▪ Provide support and mentorship to the onsite and remote engineering, development, and QA teams to facilitate development, testing, and release activities▪ Identify, diagnose, and resolve full application stack problems, end-to-end, including network/firewall connectivity, traffic utilization, authentication, SSL, load balancer, and application debugging▪ Create and maintain comprehensive documentation relating to server and network topology, equipment, and configurations

▪ Responsible for working with on-premise customers as Sales Engineer to pitch newer software product and convert customers to the latest product offering resulting in 92% of all customers converting▪ Implement process improvements, automating tasks, enforcing compliance standards, and ensuring on-time error-free delivery of SaaS services▪ Administer system and application health monitoring tools, and log management systems▪ Support infrastructure services in all areas including storage networking, load balancing, operating systems, directory services, backup and restore, and network monitoring▪ Troubleshooting full application stack issues in an expedient manner▪ Participate in the execution of the disaster recovery plan, off-hours upgrades, maintenance, and troubleshooting▪ Ensure compliance with government regulations and industry best practices

▪ Responsible for managing, leading, and mentoring four System Administrators who as a team maintain seven different school buildings, and four unique towns and the departments within▪ Implemented bi-weekly technology meetings to increase communication and project management with technology staff▪ Implemented monthly Technology Leadership Committee to increase communication between technology department, teachers, staff, and students▪ Work directly with System Administrators to ultimately increase project implementation efficiency and time management; increased efficiency was necessary in order to better leverage our limited System Administrators across our multiple locations▪ Management of large-scale projects from budgeting, procurement, vendor and brand selection, and engineers. Projects included:▪ Large-scale domain migrations and consolidations▪ Enterprise building-wide telephony and core switching/routing upgrades▪ Cisco wireless deployment (for full building Wireless AC coverage)▪ Building wide re-wiring projects▪ Enterprise level mobile device management for Apple products with AirWatch including full integration with Apple’s DEP and VPP programs across seven buildings

▪ Responsible for maintaining/repairing all servers, workstations, network equipment, peripherals▪ Assisting faculty and staff members with superb customer service skills while communicating changes in a timely fashion ▪ Working with administration to integrate technology projects throughout seven different buildings▪ Creating, updating, and maintaining websites▪ Collaborating with the administration, faculty, and staff to maintain updated web content▪ Expert knowledge in educational and educational accessibility products and services

▪ Responsible for maintaining servers, databases, workstations, network equipment, and peripherals in Town Departments: Town Hall, Annex, Police, Fire, Ambulance, Highway, Library▪ Responsible for network infrastructure including (cat5e/cat6 & single/multimode fiber), routers, switches, Site-to-Site VPNs, secure police cruiser access to onsite records database and Massachusetts State Datacenter connectivity, GPS monitoring on town vehicles, database maintenance on all vital databases (police, fire, ems, water meter for billing, town clerk databases, permitting, accounting)

▪ Responsible for providing excellent customer service to customers while performing wide variety of basic and advanced technical system diagnostics and upgrades on customers technology▪ Part of Easy Tech computer repair program ranked 103 out of 1400 stores