Derek H. Email & Phone Number

Aberdeen, Gb

Create Network accounts, assign licenses in Microsoft Exchange, Install Windows10, Teams and Outlook. Assist users with setup of MFA. Monitor network, application, Active Directory, Image Computer using SCCM. Setup workstations for new employees, monitors, docking stations, connect network cables for network access. Troubleshoot Zebra Printers.

Setup, configure and install all software platforms including web based and desktop. Setup payment accounts. Answer and respond to all phone calls and emails regarding the software. Assist Users with installation, office setup and software training. Perform enrollment and renewing customers' accounts. Perform password resets and remote screen share for troubleshooting. Monitor Text Line Chat for questions and support. We use Quick Assist and Google Remote Access for screen share. Create tickets on all software failures and escalate to venders when necessary.

The Woodlands, Texas, Us

Answer all calls and e-mails to Conns IT Service Desk for password reset and system access request. Manage Account via Active Directory and manage Windows Server System. Create AS400 Accounts and perform AS400 PW Resets. Resolve network connection issues with registers and terminals. Configure printers drivers. Troubleshoot computer slow response issues and make recommendations to prevent them from causing slowness., Resolve Office 365 and outlook issues. Reprint invoices and pickup slips for stores. Remote logon access to troubleshoot remotely. Grant access to e-mail and other secondary accounts. Use ServiceNow to track Incidents. Work from home.

Houston, Texas, Us

Respond to end user inquiries via phone, email and ticketing system. Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources. Document detailed descriptions of problems and resolutions in Service Desk. Perform Network password resets and restore disabled accounts using Active Directory. Proficient use of Microsoft Office Professional programs including Office 365, Word, Skype and Outlook. Perform Citrix Password resets. Perform JDE E1 and JDE World Vision password resets. Troubleshoot VPN, XNET and Windows 7, 8, 10 logon issues. Create PeopleSoft and XNET Accounts, Use Active Directory and Remote Access tool for troubleshooting. Manage GSD Outlook/inbox. Use Cisco Unity Connection Administration Application to reset Voicemail passwords. Create Aruba Wi-Fi Accounts. Local IT and Corporate IT Collaborations. Open Mac Request using Aveksa to request system access. Assist with Activation of Mobile Phones via AT&T and Verizon Websites. Use Mobile Iron to manage wireless devices. Use SharePoint for knowledgebase documentation. GSD point of contact for overseeing the creating of (CFS) CB&I Federal Services network access to CB&I Network. Troubleshoot Internet Explorer connectivity and slow response issues. Maintain Department SLA and provide quality Customer Service.

Austin, Tx, Us

Duties include troubleshooting/diagnosing complex hardware, software, network performance and various Enterprise Applications. Give support to Texas State Advisors via telephone calls or email communication. Maintain technical expertise on hardware, software, telephony, network configurations, or peripherals using various methods (i.e. reviewing technical information, attending training, using self-paces learning, working with other technical support team, etc.). Monitors call trends to identify and resolve continuing problems or unusual situations. Use Remedy ticketing tracking system to report problems, request service and assign tickets to appropriate group. Works under limited supervision, with considerable latitude for the use on initiative and independent judgment. Knowledge of Data Center Operation, Online Systems and LAN/WAN. Experience with troubleshooting techniques and problem management. Have experience with Knowledge of Industry standard applications from Microsoft Windows XP, Outlook, Lotus Notes. Microsoft Word, PowerPoint, Windows Server, Active Directory, TIERS, DataBroker, Maximus, Password Resets, VPN. Manage Department Outlook Inbox, created procedures and trained staff on processing. Strong Internet Explorer knowledge and troubleshoot computer slow response issues. Supervised E-Mail team. ITIL Certification 2014.CLERK IV - Health and Human Service Commission - 02/2009 - 11/2010 - Houston, TXPrimary responsibility was to assist Unit Managers at the Houston Service Center. Create and maintain all unit work logs. Identify TIERS Cases and route to Midland Service Center for processing. Monitor, track and assign cases being worked at Houston Service Center. Run OAG inquiry when requested. Pull Data Broker reports. Mailed client notification of appeals package when sanction by HHSC. Assisted with Hurricane Ike project for region 6. Assist with phone calls to lower client hold times. Maintain Staff weekly time sheets.

Armonk, New York, Ny, Us

Load Jobs into system via punch card machine. Monitor system activity of Jobs running and make corrections due to abnormal ending by notifying applications support. IPL IBM 370 Operating System Platforms. Monitor Vtam Networks and activate all major Nodes.

Monitored and Maintain the Operations of the VTAM Backbone Network, T1 Circuits, Modems and IBM Communication Controllers. Reset terminal sessions when not responding and activate when requested.

Computer Science Major

Bachelor Of Science - Bs, Computer Networking Engineering And Technology

High School, Mathamatic, Science, History, English, Health, Pe, Music