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Derek H. is listed as Team Supervisor, Help Desk/Call Center Support, Deskside Support Technician, ITIL, A+ based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Derek H..
Derek H. previously worked as I T Technical Analyst/Deskside Support/Computer Operator at Proserv and Software Support Technician at Accutax Income Tax Services. Derek H. holds Computer Science Major from Prairie View A&M University.
I have a strong technical background as a SR Help Desk Support Technician and Deskside Support Analyst. My experience allows me to lead and resolve issues in the most efficient manner. I also provide the customer with superior customer service experience. My skill set allows me to be proactive and productive as a team member. My skills will serve best in Management as a Supervisor. I have supported end users on a large variety of issues. This includes PC hardware, software installations, workstation setups, Helpdesk Operations, Office 365 Outlook issues, internet access, network administration, telecom, system performance issues and password resets for proprietary systems to name a few.I have escalated irresolvable issues requiring Tier 3 assistance. This was per the prescribed service level agreements for problem resolution in matters of greater complexity. I have 30 years of computer operations and IT support experience.I'm currently looking for employment. My resume on file is current to date.
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Aberdeen, GB
Create Network accounts, assign licenses in Microsoft Exchange, Install Windows10, Teams and Outlook. Assist users with setup of MFA. Monitor network, application, Active Directory, Image Computer using SCCM. Setup workstations for new employees, monitors, docking stations, connect network cables for network access. Troubleshoot Zebra Printers.
Setup, configure and install all software platforms including web based and desktop. Setup payment accounts. Answer and respond to all phone calls and emails regarding the software. Assist Users with installation, office setup and software training. Perform enrollment and renewing customers' accounts. Perform password resets and remote screen share for.
The Woodlands, Texas, US
Answer all calls and e-mails to Conns IT Service Desk for password reset and system access request. Manage Account via Active Directory and manage Windows Server System. Create AS400 Accounts and perform AS400 PW Resets. Resolve network connection issues with registers and terminals. Configure printers drivers. Troubleshoot computer slow response issues.
Houston, Texas, US
Respond to end user inquiries via phone, email and ticketing system. Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources. Document detailed descriptions of problems and resolutions in Service Desk. Perform Network password resets and restore disabled accounts using Active Directory. Proficient use of.
Austin, TX, US
Duties include troubleshooting/diagnosing complex hardware, software, network performance and various Enterprise Applications. Give support to Texas State Advisors via telephone calls or email communication. Maintain technical expertise on hardware, software, telephony, network configurations, or peripherals using various methods (i.e. reviewing technical.
Armonk, New York, NY, US
Load Jobs into system via punch card machine. Monitor system activity of Jobs running and make corrections due to abnormal ending by notifying applications support. IPL IBM 370 Operating System Platforms. Monitor Vtam Networks and activate all major Nodes.
Monitored and Maintain the Operations of the VTAM Backbone Network, T1 Circuits, Modems and IBM Communication Controllers. Reset terminal sessions when not responding and activate when requested.
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Derek H. is listed as Team Supervisor, Help Desk/Call Center Support, Deskside Support Technician, ITIL, A+.
Derek H. is based in Houston, Texas, United States.
Derek H. has worked for Proserv, Accutax Income Tax Services, Conn'S Homeplus, Cb&I, and Texas Health And Human Services.
You can use AeroLeads to view verified contact signals for Derek H., including work email, phone, and LinkedIn data when available.
Derek H. holds Computer Science Major from Prairie View A&M University.
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