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IT leader focusing on driving innovation, improving processes, and leading high-performance teams. With a talent for aligning IT systems, services, and processes to corporate and stakeholder requirements, I excel at managing complex IT initiatives and delivering results. My professional strengths include project management, process improvement, and cross-functional global team leadership, and I am committed to developing and mentoring IT professionals to drive excellence.
Digital Health Startup
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Head Of ItDigital Health StartupLos Angeles, Ca, Us
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Director, It OperationsMaterial Oct 2022 - Jun 2024Los Angeles, California, UsIntroduced new technology and operations enhancements that produced measurable improvements to IT performance, including implementing help desk systems, an integrated services catalog, remote access and support solutions, vendor onboarding processes, data analytics, data visualization, and reporting solutions.Direct all aspects of IT solution delivery and support lifecycles, including requirements gathering, system specification, testing, deployment, and support for company locations in North America, Europe, and India.Lead multidisciplinary operations technology teams to ensure seamless, secure solutions integrations in production environments.Raised employee satisfaction ratings by leading weekly analysis of department feedback, using findings to improve employee productivity and morale strategically. -
Associate Director, It OperationsMaterial Apr 2022 - Oct 2022Los Angeles, California, UsHire, coach, and mentor IT professionals to cultivate high-performance teams focused on delivering excellent user and customer experiences.Prioritize IT team efforts according to immediate and evolving business requirements, ensuring strategic coverage of current and ongoing IT support efforts.Manage IT service delivery teams and support activities that drive excellent customer and user experience while streamlining IT processes and systems for 1,700 users, overseeing 1,200 IT endpoints.
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Manager, It OperationsMaterial Nov 2020 - Apr 2022Los Angeles, California, UsDeveloped a monthly State of the Business report highlighting user count, hardware, services, applications, and financials, using Power BI to provide data-driven business insights to decision-makers.Align IT systems, services, and processes to security and compliance requirements, driving effective risk management across the entire IT enterprise.
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Process Improvement AnalystMaterial Sep 2019 - Nov 2020Los Angeles, California, UsImplemented IT communications platforms and processes for outages and updates, which drove improvements in IT response and resolution times.Implemented automated Jira solutions that significantly improved project and program management efficiencies.Collaborated with directors to establish 100-day strategies for business planning and deliverables, working to align IT objectives to evolving business objectives.
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Project Coordinator, It Infrastructure & Cloud Services EngineeringRed Bull May 2018 - Sep 2019Fuschl, AtConducted risk management and change management of project deliverables, driving project planning and solution delivery according to ISO compliance requirements while minimizing impacts to business continuity.Provided cybersecurity training for US employees, strengthening IT security awareness and communicating cybersecurity best practices.Coordinated all IT infrastructure and security project phases, including identifying requirements, specifying systems, planning and completing solution implementations, and reporting project statuses to stakeholders.Fulfilled a dual role as an interim cybersecurity manager coordinating cybersecurity analysis and administration activities to ensure a strong company-wide security posture.Coordinated IT and security implementation, administration, and support efforts, ensuring the availability and security of technology assets throughout North American and European locations.Communicated with stakeholders throughout high-visibility technology initiatives, ensuring efficient project management and technical support according to global business directives and expectations. -
Technical SpecialistApple Oct 2014 - Oct 2017Cupertino, California, UsAdvised customers on available products based on their unique personal and professional needs, conducted one-on-one and group training sessions on Apple products, and also provided technical support to ensure proper functioning of consumer electronics devices. -
Marketing CoordinatorCrunchies Natural Food Company Sep 2009 - Sep 2014Westlake Village, Ca, UsCommunicated with public and private sector clients, liaising with potential buyers and coordinating event planning for a natural food producer's community service and profit-related activities.
Derek Smith Skills
Derek Smith Education Details
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California State University, NorthridgeGeneral
Frequently Asked Questions about Derek Smith
What company does Derek Smith work for?
Derek Smith works for Digital Health Startup
What is Derek Smith's role at the current company?
Derek Smith's current role is Head of IT.
What is Derek Smith's email address?
Derek Smith's email address is ds****@****ine.com
What is Derek Smith's direct phone number?
Derek Smith's direct phone number is +180565*****
What schools did Derek Smith attend?
Derek Smith attended California State University, Northridge.
What skills is Derek Smith known for?
Derek Smith has skills like Technical Support, Customer Service, Management, Leadership, Microsoft Office, Time Management, Project Management, Sales, Sql, Java, Teamwork, Public Speaking.
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