Derek Huey Email & Phone Number

Toronto, Ontario, Canada

• Manage enterprise customer relationships, driving retention, satisfaction, and adoption strategies.• Collaborate with technical teams to resolve customer challenges and deliver tailored solutions.• Spearhead initiatives to align customer outcomes with organizational goals through executive-level engagement.

Toronto, Ontario, Canada

• Acted as a technical liaison between customers and sales, onboarding, and field technician teams.• Oversaw complex projects such as customer migrations and mass billing updates, ensuring seamless execution.• Facilitated over 500 new accounts and upgrades, contributing to significant revenue growth and an NPS of 86%.

Toronto, Ontario, Canada

• Provided frontline technical support for consumer and business customers, resolving escalations efficiently.• Delivered expert guidance on product-related inquiries, supporting 500+ accounts with exceptional customer service.

Greater Los Angeles Area

• Led account strategies for 20+ high-value clients, achieving consistent revenue growth.• Designed engagement campaigns that increased repeat business by 50%.• Improved client operations through tailored IT solutions, driving a 30% efficiency gain.

Inland Empire

• Directed multi-store operations, enhancing customer satisfaction by 30%.• Launched promotional campaigns, generating $100K in new revenue in six months.• Optimized inventory management processes, reducing errors by 20%.

Rancho Cucamonga, Ca

• Delivered technical consulting and workflow solutions to enterprise clients, improving efficiency by 30%.• Trained and mentored new hires, improving onboarding time by 15%.• Supported sales teams in pre-sales strategy, driving a 20% increase in product adoption.