Derek Huey Email & Phone Number

Toronto, Ontario, Canada

• Manage enterprise customer relationships, driving retention, satisfaction, and adoption strategies.
• Collaborate with technical teams to resolve customer challenges and deliver tailored solutions.
• Spearhead initiatives to align customer outcomes with organizational goals through executive-level engagement.

Toronto, Ontario, Canada

• Acted as a technical liaison between customers and sales, onboarding, and field technician teams.
• Oversaw complex projects such as customer migrations and mass billing updates, ensuring seamless execution.
• Facilitated over 500 new accounts and upgrades, contributing to significant revenue growth and an NPS of 86%.

Toronto, Ontario, Canada

• Provided frontline technical support for consumer and business customers, resolving escalations efficiently.
• Delivered expert guidance on product-related inquiries, supporting 500+ accounts with exceptional customer service.

Greater Los Angeles Area

• Led account strategies for 20+ high-value clients, achieving consistent revenue growth.
• Designed engagement campaigns that increased repeat business by 50%.
• Improved client operations through tailored IT solutions, driving a 30% efficiency gain.

Inland Empire

• Directed multi-store operations, enhancing customer satisfaction by 30%.
• Launched promotional campaigns, generating $100K in new revenue in six months.
• Optimized inventory management processes, reducing errors by 20%.

Rancho Cucamonga, CA

• Delivered technical consulting and workflow solutions to enterprise clients, improving efficiency by 30%.
• Trained and mentored new hires, improving onboarding time by 15%.
• Supported sales teams in pre-sales strategy, driving a 20% increase in product adoption.