Derek Ives Email & Phone Number

New York City Metropolitan Area

• Produced and managed project plan for the requirements, testing, integration to SAP ECC and SAP BW, and deployment of Alliant Royalty Management System.• Created a go-live strategy plan ensure a seamless cutover from Dependable Rights Manager to Alliant.• Facilitated weekly status meeting with key business, vendor, and IT stakeholders to raise project risks and communicate project status.• Presented monthly steering committee meeting with key stakeholders and senior leadership• Conducted bi-weekly defect reviews to prioritize and ensure each item had an appropriate action plan and timely resolution.

Weehawken, Nj

• Tested performance and functionality of Adobe Acrobat, Photoshop, other Creative Cloud apps, and Think-Cell for compatibility on UBS virtual and physical desktops.• Designed how-to test documentation for Adobe Acrobat, Photoshop, other Adobe Creative Cloud applications, and Think-cell.• Trained teammates on functional testing of Adobe applications• Tracked quality assurance processes of core desktop applications via JIRA.• Constructed a database aiding in the removal of outdated or unused software licenses of core desktop applications.• Assisted software application owners in migrating their applications from Oracle Java 6 to Oracle Java 8.

Weehawken, Nj

• Implemented changes from SecurePrint contract that further reduced costs by $1.5 million over contract length.• Reviewed around 1,000 global building / floor layouts and optimized recommendations based on print volumes and device distance.• Collaborated with business teams, addressing specialized print requirements.• Provided relevant communications to targeted rollout locations.

Weehawken, Nj

• Executed optimization strategies to reduce print costs globally by 40 percent for 70,000 users.• Led the development of a US copier Request for Proposal and Statement of Work, consolidating two contracts into a single managed service deal, and reducing costs by about $2.3 million per year.• Developed and executed monthly internal financial billing of $37.8 million for print, workstations, and mobile.• Provided analytical / implementation support for IT products such as print, workstations, mobile, and remote access.• Developed reports tracking Managed Print supplier’s key performance indices used in business review meetings with Director level and higher management.• Built a database that tracked the utilization and costs of over 10,000 print devices and was used for internal billing, cost transparency, and fleet optimization.• Automated Managed Print data formatting and uploading via VBA, reducing completion times by 80%.• Reconfigured remote access usage reporting using Microsoft Access, reducing report compilation times by 75%.• Constructed an Access database to ensure continuity of workstations reporting.• Published self-help articles for end users' support, reducing call volumes for the IT support desk.

Florham Park, Nj

• Designed web based Help Desk Support handbook for training new full time support personnel• Created programming script to automate backup processes of user’s profile and work files• Configured and updated laptops for new and existing users in the US• Guided users through software issues over phone, remote access, or by e-mail• Documented cases and resolutions of user issues via ticket entry systems such as SalesForce and SalesLogix.

Greater New York City Area

• Maintained voice and data circuits for all Lehman locations• Sustained Cisco router and switch functionality through remote access• Collaborated with carriers on resolving circuit issues to minimize network impact• Created cases for the users’ network issues in Remedy Support Client• Documented resolutions of the user's network issues in the Support Client