Spearheaded cross-functional AI/ML portfolio delivering four transformative initiatives: Email Classification System, Voice-to-Text Conversion Platform, AI-powered Voice Summarization Engine, and Intelligent Document Processing solution. Led comprehensive program roadmap development, budget optimization, and resource allocation across these high-impact projects while driving strategic alignment with enterprise objectives and KPIs.Established robust methodologies and ceremonies, achieving consistent project delivery through effective planning and retrospectives across multiple NLP and document processing workstreams. Cultivated strong stakeholder relationships across engineering, data science, business units, and vendors.Implemented performance tracking frameworks to identify and mitigate risks, remove team impediments, and drive continuous process improvements. Executed servant-leadership approach to shield technical teams from disruptions while fostering professional development. Pioneered strategic AI/ML initiatives based on market analysis, feasibility studies, and organizational impact assessments.

Email Classification System • Led cross-functional team to implement on-premise AI email classification system using FastAPI and BERT • Developed intelligent tagging for critical emails, streamlining workflow and improving response times • Enhanced response prioritization and efficiency, resulting in improved customer satisfactionCall Recording, Transcription, and Summarization System • Orchestrated implementation of comprehensive call recording and transcription system • Managed end-to-end project lifecycle, including vendor evaluation and cross-functional team leadership • Facilitated voice-to-text conversion, generating high-quality data for AI-driven improvements in customer experience, case management, and service qualityIntelligent Document Processing (IDP) Solution • Led cross-functional team in successful IDP solution implementation, enhancing document classification and data extraction • Managed vendor selection, project execution, and resource coordination for timely deliveryCloud Initiative • Pioneered company's first cloud-based initiative on Amazon Web Services, showcasing adaptability and forward-thinking approach to technological advancementsTECHNICAL EXPERTISEAI and Machine Learning: • Frameworks: PyTorch, TensorFlow, Keras • Algorithms: Random Forest, Bagging, Boosting, SMOTE • Programming: Python, NumPy, Pandas, Seaborn • Methodologies: Exploratory Data Analysis, Cross-Validation, Hyperparameter TuningCloud Platforms: • AWS, AzureAdvanced AI Concepts: • Large Language Models, Transformers, Prompt Engineering • Data Manipulation and Preprocessing, Missing Value Treatment • Decision Trees and Pruning • Recurrent Neural Networks (RNN), Convolutional Neural Networks (CNN) • Computer Vision

• Implemented a comprehensive BI strategy, enhancing data delivery speed and user flexibility for decision-making.• Developed complex data models and reports using Microsoft BI stack (SSIS, SSAS, SSRS), improving data accessibility and insights.• Optimized proprietary data structures in collaboration with internal developers, enhancing system performance.• Applied data warehousing methodologies to create efficient and scalable data architectures.• Developed a sentiment analysis scoring solution, contributing to improved Net Promoter Scores (NPS) and customer satisfaction metrics.

• Developed innovative technology to digitize signals from officials' equipment, enhancing the game experience.• Implemented sensors, microcontrollers, and radios in whistle, penalty flag, and more for seamless transmission.• Led the advancement of Connected Ref in bringing cutting-edge technology to sports officiating.

Analyst supporting Sacramento County Fleet Management Information Management Systems. Performing multiple roles across functional areas including - Business analysis, requirements gathering, system documentations, user documentation & training- Database administration, design and development, MS SQL, Oracle, - Report / dashboard design, development utilizing SSRS, Crystal Reports, Business Objects- IoT deployment, support, analytics across fleet telematics system- Support system users and vendors to quickly and efficiently resolve issues- Manage SDLC including change control, testing, implementation principles

• Design, develop and implemented solutions to support business intelligence reporting for Customer Experience and Provider Operations• Database design and development including tables, views, stored procedures, security • Design and development of ET&L process using SSIS. Data sources include Oracle, Informix, Flat Files as well as MS SQL • Development of artifacts including use cases, process flow charts, and diagrams that articulated proposed changes to business and technical audiences. • Led efforts to analyze business and technical requirements, validate traceability, reduce complexity, and increase sustainability of deliverables.• Performed programming/coding for code reviews.• Maintained accountability for analysis, diagnosis, troubleshooting, and reverse-engineering

• Led design and implementation of enterprise-wide systems for sales, marketing, planning, and logistics, utilizing MSSQL, Teradata, MS Business Intelligence, Visual Studio, C#, Excel Interop, OpenXML, SAP Business Objects, and Arduino.• Spearheaded multiple high-impact projects: - Advance Freight Management: Enhanced transportation planning and logistics using RealSense™ 3D camera and IoT technology. - Mobile IoT Gateway: Developed device for autonomous sensor data collection and transmission. - Sample Tracking Tool: Created multi-source operational data reporting system. - Workbench: Designed suite of operational reporting tools with configurable business rules.• Provided critical support for SAP ECC and SAP SCM implementation, contributing to Intel's 4th place ranking in Gartner's Top 25 Supply Chains.• Key member of Merger and Acquisition Transitions team for Intel's acquisition of Infineon Mobile Communications. Received Intel Technology Manufacturing Group Excellence Award for outstanding contribution.

• Managed strategic support and distribution of proprietary reporting tools across sales and marketing, geo operations, and planning and logistics group. • Led team of testing and migration staff in installing new data warehouse platform, Teradata.• Led all new process for management of code/object migration from development, test, and production. Developed scripts to automate installation of code/objects from source to target.

MaxPreps Photographers’ Network has over 1,000 professional photographers, making it the most comprehensive high school sports photography team in the nation.

• Designed, implemented and tested disaster recovery planning for various business operations. • Lead development of backup strategy, policy and procedures supporting rollout of CA Unicenter Enterprise Management Solution.• Supported development and testing of project to convert network servers from Novell to Windows.• Extensive support of user setup, account administration, workstation installs, configuration and problem solving • Developed, tested, implemented enhancements to consumer loan accounting systems. • Provided 24x7 production support consumer loan accounting system. • Provided technical support to Project Management, Operations Support and other internal/external departments. • Provided on-site support for all installations and user certifications.• Supported post merger conversions of legacy accounting systems to system of choice. • Developed, tested and implemented client server loan servicing system. • Supported consumer loan center desktop / server environment. • Managed data entry staff of 12. Responsible for the input of daily work as well as coaching and performance evaluations. • Developed and implemented training material, procedures and various support material.