Derek Carroll Email & Phone Number

Folsom, CA, US

Folsom, CA, US

Spearheaded cross-functional AI/ML portfolio delivering four transformative initiatives: Email Classification System, Voice-to-Text Conversion Platform, AI-powered Voice Summarization Engine, and Intelligent Document Processing solution. Led comprehensive program roadmap development, budget optimization, and resource allocation across these high-impact.

Folsom, CA, US

• Email Classification System
• Led cross-functional team to implement on-premise AI email classification system using FastAPI and BERT
• Developed intelligent tagging for critical emails, streamlining workflow and improving response times
• Enhanced response prioritization and efficiency, resulting in improved customer satisfactionCall Recording, Transcription, and Summarization System
• Orchestrated implementation of comprehensive call recording and transcription system
• Managed end-to-end project lifecycle, including vendor evaluation and cross-functional team leadership

Folsom, CA, US

• Implemented a comprehensive BI strategy, enhancing data delivery speed and user flexibility for decision-making.
• Developed complex data models and reports using Microsoft BI stack (SSIS, SSAS, SSRS), improving data accessibility and insights.
• Optimized proprietary data structures in collaboration with internal developers, enhancing system performance.
• Applied data warehousing methodologies to create efficient and scalable data architectures.
• Developed a sentiment analysis scoring solution, contributing to improved Net Promoter Scores (NPS) and customer satisfaction metrics.

• Developed innovative technology to digitize signals from officials' equipment, enhancing the game experience.
• Implemented sensors, microcontrollers, and radios in whistle, penalty flag, and more for seamless transmission.
• Led the advancement of Connected Ref in bringing cutting-edge technology to sports officiating.

Atlanta, GA, US

Analyst supporting Sacramento County Fleet Management Information Management Systems. Performing multiple roles across functional areas including - Business analysis, requirements gathering, system documentations, user documentation & training- Database administration, design and development, MS SQL, Oracle, - Report / dashboard design, development.

Oakland, California, US

• Design, develop and implemented solutions to support business intelligence reporting for Customer Experience and Provider Operations
• Database design and development including tables, views, stored procedures, security
• Design and development of ET&L process using SSIS. Data sources include Oracle, Informix, Flat Files as well as MS SQL
• Development of artifacts including use cases, process flow charts, and diagrams that articulated proposed changes to business and technical audiences.
• Led efforts to analyze business and technical requirements, validate traceability, reduce complexity, and increase sustainability of deliverables.
• Performed programming/coding for code reviews.

Santa Clara, California, US

• Led design and implementation of enterprise-wide systems for sales, marketing, planning, and logistics, utilizing MSSQL, Teradata, MS Business Intelligence, Visual Studio, C#, Excel Interop, OpenXML, SAP Business.
• Spearheaded multiple high-impact projects: - Advance Freight Management: Enhanced transportation planning and logistics using RealSense™ 3D camera and IoT technology. - Mobile IoT Gateway: Developed device for.
• Provided critical support for SAP ECC and SAP SCM implementation, contributing to Intel's 4th place ranking in Gartner's Top 25 Supply Chains.
• Key member of Merger and Acquisition Transitions team for Intel's acquisition of Infineon Mobile Communications. Received Intel Technology Manufacturing Group Excellence Award for outstanding contribution.

Santa Clara, California, US

• Managed strategic support and distribution of proprietary reporting tools across sales and marketing, geo operations, and planning and logistics group.
• Led team of testing and migration staff in installing new data warehouse platform, Teradata.
• Led all new process for management of code/object migration from development, test, and production. Developed scripts to automate installation of code/objects from source to target.

El Dorado Hills, CA, US

MaxPreps Photographers’ Network has over 1,000 professional photographers, making it the most comprehensive high school sports photography team in the nation.

Charlotte, NC, US

• Designed, implemented and tested disaster recovery planning for various business operations.
• Lead development of backup strategy, policy and procedures supporting rollout of CA Unicenter Enterprise Management Solution.
• Supported development and testing of project to convert network servers from Novell to Windows.
• Extensive support of user setup, account administration, workstation installs, configuration and problem solving
• Developed, tested, implemented enhancements to consumer loan accounting systems.
• Provided 24x7 production support consumer loan accounting system.

Education record

Master'S Degree, Computer/Information Technology Administration And Management

Bachelor'S Degree, Computer/Information Technology Administration And Management