Administrative Assistant to the Vice President of Health, Wellness and Human Services

• Managed daily operation and schedule of 60 plus employees, and ensured their performance was meeting expectations which led to a .67% decrease in attrition.• Identified areas of improvement and implemented strategies to increase customer service efficiency, which led to a year over year increase of 1.23%.• Provided coaching and guidance to team members to ensure customer service standards were met, which led to all metrics to be above the company standards of 75%. Assisted the Store Manager in the areas of Merchandising, Operations, Customer Service and Human Resources.  Developed creative plans to increase store sales creating an increase year after year due to strategic placement of goods and driving credit sales.  Ensured every customer has a positive shopping experience by setting the tone of the workday at morning meetings and walking the salesfloor throughout the day.  Provided effective feedback to employees in real-time and communicated with every customer every time.  Hire, Train and Supervise by developing a large team of Full-time and Part-time associates.  Manage the daily activity of the Front-End, Sales Floor, Cash Office and Backroom.

• Supported management team to increase year to date sales by 1%.• Maintained daily records of sales and deposits, balancing cash registers under $500.00 and reconciling discrepancies.• Trained 12 sales associates which helped lead to an .08% decrease in attrition.

• Created merchandising designs that led to sales increases within the department.• Coordinated with management team to predict inventory needs and consumer behavior.