Derek Smart Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Created long-term customer relationships by providing a personalized shopping experience; executing a digital client book driven by personal relationships, client’s fit preferences, and reviewing the customer shopping history to provide current and future recommendations. Implemented and modeled customer service standards by ensuring unbeatable excellence in Bonobos standards, including meeting and exceeding sales goals; exemplified an in-depth knowledge of the product and a keen understanding of the unique needs of customers. Developed client experience strategies and planned in-store initiatives to drive product engagement, customer experience, brand loyalty, conversion, and sales by driving NPS (Net Promoter Score) culture and participating in community events. Managed and planned the execution and implementation of in-store visual merchandising by creating displays on the sales floor; ensured a seamless seasonal flip or change of merchandise; provided product knowledge to teach Guides; and ensured merchandise is appealing and easy to access.

Austin, Texas, United States

Austin, Texas Metropolitan Area

Provided a best in class customer service experience by facilitating authentic connection with customers rather than relying on tired sales tactics. Worked on customer acquisition and retention, by creating handcrafted styling for each guest and continued the interaction through customer outreach and personalized follow up. Executed the corporate visuals plan in store and made visual merchandising changes as needed based on product sales and in store stock levels. Assisted in providing timely and relevant feedback to associates and supported coaching in the moment. Supported the entire leadership team of the store and was prepared to step in for anyone on the leadership team as needed to help in the four main areas of the store: People, Sales, Visual Merchandising, and Operations.

Austin, Texas, United States

Managed customer experience to ensure customer satisfaction and retention by assisting with purchases, returns, special requests, and hearing complaints in a professional manner. Engaged directly with clients to provide optimal customer experience and consistently reach individual sales goals.

Austin, Texas Area

Served as an administrative assistant to Sales Representative and Founder, Director of Sales, and Administrative Managing Partner. Prepared client trip proposals meeting client specifications, worked with vendors to confirm availability and arrange client bookings, managed client itineraries, prepared client pre-departure documents. Prepared client invoices and payment summaries, process client payments, issue client receipts, and regularly converse with clients regarding trip balances. Assisted in testing new Client Relationship Management and proposal software and provided feedback and notes on compatibility with current company processes and procedures. Worked to build out workflows, company sales processes, and maintain client records within HubSpot and subsequently trained employees on the software. Worked to build out proposal templates and enter company data into Proposify and trained employees on the software.

Austin, Texas Area

Serving as an administrative assistant to a team of account managers helping to maintain client files and work to finalizing contracts by regularly communicating with clients and vendors via phone, email, and text to gather needed information and documents and reviewing each file for accuracy and compliance. Working with team leaders and upper management on setting monthly goals, tracking team and individual progress, and creating and generating reports to clearly show results. Clarified and rewrote procedure that helped to increase accuracy in document preparation by 30%. Spearheaded the effort to acquire the commercial texting service, TextRequest, that is used by all origination teams, as well as marketing and customer care departments. Worked to plan and execute employee lunches and company parties.

Greater Salt Lake City Area

Sourced qualified candidates matching organizational needs, using ZipRecruiter, Indeed, Monster and internal contact lists. Oversaw a 150% increase in staff during seasonal hiring by analyzing historical recruiting data, completing initial job screenings, managing interview schedules, and assisting in the on-boarding process for two branch locations. Transfer internationally back to the United States.

Dublin, Ireland

Managed customer experience to ensure customer satisfaction and retention by assisting with purchases, returns, special requests, and hearing complaints in professional manner. Engaged directly with clients to provide an optimal customer experience and consistently reach individual sales goals. Transfer internationally to Ireland.

Greater Salt Lake City Area

Supported a sales team by working with manufacturers and distributors to negotiate bids on goods and services. Ad hoc office administrative duties as assigned, such as complete expense reports, confirm travel arrangements, ordering office supplies, and filing documents.

Greater Salt Lake City Area

Assisted client outreach to decision makers and lead points of contact. Compiled and prepared end of month financial reports. Assisted in coordinating and planning social media postings using Hootesuite, Facebook, Instagram, and Twitter, as well as assist in the planning of email marketing campaigns.

Greater Salt Lake City Area

Regularly correspond with clients via phone and email. Manage product and merchandising on multiple websites. Compile client revenue sharing reports. Assist in preparing and execution of marketing strategies, including email marketing, social media, direct mail marketing, and affiliate network management. Basic office management including ordering of supplies, office maintenance requests, and manage employee accesses. Assist in onboarding process for new hires. Basic personal assistant tasks as required by executives.

Logan, Ut

Operate Cisco Systems broadcast technology. Troubleshoot problems with broadcast technology to resolve the issue or work to find a suitable alternative. Assist university faculty and staff with operating classrooms and testing material. Complete technology maintenance and course evaluation reports.

Logan, Ut

Provide excellent customer service. Handle point of sale software and be responsible for opening and closing cash drawers. Prepare and file end of day reports for store management.

Bountiful, Ut

Provide exceptional customer service. Assist owners and managers in training new employees. Create and manage customer accounts, while keeping information confidential to guarantee full customer satisfaction. Handle point of sale software and be responsible for opening and closing cash drawers.Prepare and file end of day reports for store management.

Bachelor Of Science (Bs), Communication And Media Studies

Activities and Societies: Sigma Phi Epsilon, Honors Program

Autocad Certification

AutoCAD Certification - Creating and editing multi-view mechanical, civil, and architectural technical drawings, tools and skills.

Associate Of Science (As), General Studies