Derek Smart

Derek Smart Email and Phone Number

Operations Coordinator @ Cloud 9 Golf and Travel
Austin, TX, US
Derek Smart's Location
Austin, Texas, United States, United States
Derek Smart's Contact Details

Derek Smart personal email

n/a
About Derek Smart

Multi-disciplined coordinator of sales, accounting, service, and communication with a foundational business education aspiring to grow in my field. Professional experience includes nearly six years of honing sales and service skills. Relevant accomplishments include:-Consistent in meeting and exceeding sales targets and other key performance indicators-Proven ability in generating and managing reports, analyzing and presenting data, and goal setting.-Experience working with customers to understand their needs, provide services and products tailored to their experience.-Demonstrated experience in successfully coordinating between many different departments.

Derek Smart's Current Company Details
Cloud 9 Golf and Travel

Cloud 9 Golf And Travel

View
Operations Coordinator
Austin, TX, US
Website:
bonobos.com
Employees:
501
Derek Smart Work Experience Details
  • Cloud 9 Golf And Travel
    Operations Coordinator
    Cloud 9 Golf And Travel
    Austin, Tx, Us
  • Bonobos
    Lead Guide
    Bonobos Aug 2022 - Present
    Austin, Texas Metropolitan Area
    Created long-term customer relationships by providing a personalized shopping experience; executing a digital client book driven by personal relationships, client’s fit preferences, and reviewing the customer shopping history to provide current and future recommendations. Implemented and modeled customer service standards by ensuring unbeatable excellence in Bonobos standards, including meeting and exceeding sales goals; exemplified an in-depth knowledge of the product and a keen understanding of the unique needs of customers. Developed client experience strategies and planned in-store initiatives to drive product engagement, customer experience, brand loyalty, conversion, and sales by driving NPS (Net Promoter Score) culture and participating in community events. Managed and planned the execution and implementation of in-store visual merchandising by creating displays on the sales floor; ensured a seamless seasonal flip or change of merchandise; provided product knowledge to teach Guides; and ensured merchandise is appealing and easy to access.
  • Bonobos
    Lead Guide
    Bonobos May 2022 - Aug 2022
    Austin, Texas, United States
  • Faherty Brand
    Visuals Sales Leader
    Faherty Brand Jan 2022 - Mar 2022
    Austin, Texas Metropolitan Area
    Provided a best in class customer service experience by facilitating authentic connection with customers rather than relying on tired sales tactics. Worked on customer acquisition and retention, by creating handcrafted styling for each guest and continued the interaction through customer outreach and personalized follow up. Executed the corporate visuals plan in store and made visual merchandising changes as needed based on product sales and in store stock levels. Assisted in providing timely and relevant feedback to associates and supported coaching in the moment. Supported the entire leadership team of the store and was prepared to step in for anyone on the leadership team as needed to help in the four main areas of the store: People, Sales, Visual Merchandising, and Operations.
  • Faherty Brand
    Sales Associate
    Faherty Brand Nov 2021 - Jan 2022
    Austin, Texas, United States
    Managed customer experience to ensure customer satisfaction and retention by assisting with purchases, returns, special requests, and hearing complaints in a professional manner. Engaged directly with clients to provide optimal customer experience and consistently reach individual sales goals.
  • Worldwide Golf Adventures
    Sales Administrative Assistant
    Worldwide Golf Adventures Aug 2019 - Mar 2021
    Austin, Texas Area
    Served as an administrative assistant to Sales Representative and Founder, Director of Sales, and Administrative Managing Partner. Prepared client trip proposals meeting client specifications, worked with vendors to confirm availability and arrange client bookings, managed client itineraries, prepared client pre-departure documents. Prepared client invoices and payment summaries, process client payments, issue client receipts, and regularly converse with clients regarding trip balances. Assisted in testing new Client Relationship Management and proposal software and provided feedback and notes on compatibility with current company processes and procedures. Worked to build out workflows, company sales processes, and maintain client records within HubSpot and subsequently trained employees on the software. Worked to build out proposal templates and enter company data into Proposify and trained employees on the software.
  • Aztec Financial
    Administrative Assistant
    Aztec Financial Apr 2017 - Aug 2019
    Austin, Texas Area
    Serving as an administrative assistant to a team of account managers helping to maintain client files and work to finalizing contracts by regularly communicating with clients and vendors via phone, email, and text to gather needed information and documents and reviewing each file for accuracy and compliance. Working with team leaders and upper management on setting monthly goals, tracking team and individual progress, and creating and generating reports to clearly show results. Clarified and rewrote procedure that helped to increase accuracy in document preparation by 30%. Spearheaded the effort to acquire the commercial texting service, TextRequest, that is used by all origination teams, as well as marketing and customer care departments. Worked to plan and execute employee lunches and company parties.
  • Trugreen
    Human Resources Associate
    Trugreen Feb 2017 - Apr 2017
    Greater Salt Lake City Area
    Sourced qualified candidates matching organizational needs, using ZipRecruiter, Indeed, Monster and internal contact lists. Oversaw a 150% increase in staff during seasonal hiring by analyzing historical recruiting data, completing initial job screenings, managing interview schedules, and assisting in the on-boarding process for two branch locations. Transfer internationally back to the United States.
  • The North Face
    Sales Associate
    The North Face Mar 2016 - Oct 2016
    Dublin, Ireland
    Managed customer experience to ensure customer satisfaction and retention by assisting with purchases, returns, special requests, and hearing complaints in professional manner. Engaged directly with clients to provide an optimal customer experience and consistently reach individual sales goals. Transfer internationally to Ireland.
  • Bisco Industries
    Sales Assistant
    Bisco Industries Oct 2015 - Jan 2016
    Greater Salt Lake City Area
    Supported a sales team by working with manufacturers and distributors to negotiate bids on goods and services. Ad hoc office administrative duties as assigned, such as complete expense reports, confirm travel arrangements, ordering office supplies, and filing documents.
  • Vital Bgs
    Office Assistant
    Vital Bgs Jul 2015 - Oct 2015
    Greater Salt Lake City Area
    Assisted client outreach to decision makers and lead points of contact. Compiled and prepared end of month financial reports. Assisted in coordinating and planning social media postings using Hootesuite, Facebook, Instagram, and Twitter, as well as assist in the planning of email marketing campaigns.
  • Sizzle Factor
    Client Relationship Manager
    Sizzle Factor Jul 2015 - Oct 2015
    Greater Salt Lake City Area
    Regularly correspond with clients via phone and email. Manage product and merchandising on multiple websites. Compile client revenue sharing reports. Assist in preparing and execution of marketing strategies, including email marketing, social media, direct mail marketing, and affiliate network management. Basic office management including ordering of supplies, office maintenance requests, and manage employee accesses. Assist in onboarding process for new hires. Basic personal assistant tasks as required by executives.
  • Utah State University
    Broadcast Facilitator
    Utah State University Dec 2013 - Dec 2014
    Logan, Ut
    Operate Cisco Systems broadcast technology. Troubleshoot problems with broadcast technology to resolve the issue or work to find a suitable alternative. Assist university faculty and staff with operating classrooms and testing material. Complete technology maintenance and course evaluation reports.
  • Nyla'S Phillips 66
    Cashier
    Nyla'S Phillips 66 May 2014 - Aug 2014
    Logan, Ut
    Provide excellent customer service. Handle point of sale software and be responsible for opening and closing cash drawers. Prepare and file end of day reports for store management.
  • Top Hat Video & Dvd
    Shift Supervisor
    Top Hat Video & Dvd Jun 2008 - Dec 2010
    Bountiful, Ut
    Provide exceptional customer service. Assist owners and managers in training new employees. Create and manage customer accounts, while keeping information confidential to guarantee full customer satisfaction. Handle point of sale software and be responsible for opening and closing cash drawers.Prepare and file end of day reports for store management.

Derek Smart Skills

Leadership Customer Service Event Planning Microsoft Office Microsoft Excel Social Media Social Networking Facebook Teamwork Research Time Management Fundraising Travel Management Copywriting Microsoft Outlook Interpersonal Communication Abilities Critical Thinking Meeting Scheduling

Derek Smart Education Details

Frequently Asked Questions about Derek Smart

What company does Derek Smart work for?

Derek Smart works for Cloud 9 Golf And Travel

What is Derek Smart's role at the current company?

Derek Smart's current role is Operations Coordinator.

What is Derek Smart's email address?

Derek Smart's email address is de****@****res.com

What schools did Derek Smart attend?

Derek Smart attended Utah State University, Austin Community College, Ensign College (Formerly Lds Business College).

What are some of Derek Smart's interests?

Derek Smart has interest in Civil Rights And Social Action, Arts And Culture, Human Rights.

What skills is Derek Smart known for?

Derek Smart has skills like Leadership, Customer Service, Event Planning, Microsoft Office, Microsoft Excel, Social Media, Social Networking, Facebook, Teamwork, Research, Time Management, Fundraising.

Who are Derek Smart's colleagues?

Derek Smart's colleagues are Omar Ramirez, Nomis Rin, Patrick Orr, Jennifer Eliza, Rosa Hernandez, Raymond Bacchus, Pdove Creates.

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