Derek Thibodeau Email & Phone Number

South Burlington, Vt, Us

My work focus based on and in the ticketing system, mainly their backlogged queue (the tickets nobodyworked). This included my skillset put into effect without any prior training. I worked through ticketingwith the expectation I knew company policies and procedures. I utilized my skillset and technicalknowledge in a “Common Sense” manner to tackle the work given to me with the tools and resourcesprovided to me. My contract was for 4 months, however, I finished it in 3.Such tickets included.* Configuring Fortigate Firewalls* Identifying devices that should've been removed from monitoring* Identifying Headend Equipment that should've been removed from montioring.* Identifying breaks in redundancy in environments like Banks & Federal Credit Unions, City Wide Govt. Infrastructure.* Calling on site IT to notify or assist with issues picked up on remote monitoring & alarms.* Navigating devices such as, HP iLO server management HTTP interface (also SSH), QNAPS* Diagnosing and Troubleshooting Wireless Controllers.* Diagnosing and Troubleshooting Datto backup solutions including Veeam* Diagnosing and troubleshooting Windows Server 2008, 2012 R8 , 2016* Working with clients (SymQuest Customers) over the phone and email to schedule downtime maintenance, as I would direct SQ Partner companies when and how to do so. This required extensive knowledge of networks and servers, to be able to identify by contract what services SQ managed, for each client. I had to identify what services needed to be put on notify for scheduled maintenance and know what services by Windows server needed to come back online for full on production.* Granting Authorizations to requests from SQ Partner Companies.* Reading account documentations looking through contracts and network diagrams layoutsTools & Services Used.* OpsRamp* ITGlue* Citrix* Cisco Any Connect* metrix/qview* SSH* Telnet* Microsoft Hyper-V* Virtualization* Linux / Unix* Remote Desktop Access

Bedford, Nh, Us

I worked as a NOC Help Desk Technician providing Technical Support in the hospitality / multidwelling unit industry for managed network/guest/resident services. I took phone calls on the fly from customers who required network changes and/or troubleshooting to equipment such as the following Telecommunications equipment EG: switches & routers• Switching & Routing (Cisco / HP / Aruba / Brocades / Extreme / Ruckus / Meraki)• Guest Subscriber Gateways (Cisco / HP / Nomadix / Fortigate / Meraki)• Wireless Controllers / Access Point (Cisco / HP / Ruckus / Exteme / Motorola / Meraki)• Firewalls & Network Security (Cisco / Watchguard / Fortinet / pFsense / Meraki)All problems need to be solved in real-time and in a timely manner of 9 minutes. Calls would range from the caller knowing exactly how & what they needed changed to callers who knew nothing about the network and only knew to report it wasn't working.I worked with customers knowledgeable & not, over the phone to provide requested changes and solvereported problems#TOOLS USED AT MY WORKSTATION / REMOTE VPN LAPTOP#* SSH* Telnet* Microsoft Hyper-V* VMWare* Virtualization* Linux / Unix Bash Script* CIsco IOS* Angry IP Scanner* nmap / ZenMap* Wireshark* OUI Lookup Tool* Subnet Calculator* OthersThese tools were used to troubleshoot various areas of the Internet Protocol Suite (TCP/IP) on manytypes of Information Technology devices such as those listed aboveWas in Transition to Network Operations Center Tech 2 when the pandemic hit

Associate Of Science - As, Computer Science

Certificate, Cybersecurity Networking