Derek Lamarche Email and Phone Number
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About Me / Professional Summary:I enjoy working with organizations to define and drive change, create strategies that increase value, and build partnerships that deliver mutual benefit. With extensive expertise leading solutions and services definition and delivery, and corporate alliances, my approach focuses on continuous improvement and innovation. Leadership Profile:• Drive change and innovation in collaboration with partners, customers, and business line leaders to enhance profitability while increasing value to the customer.• Develop solutions-oriented cultures offering strategic partnership and advisory, with proven ability to build, refocus, and motivate teams in alignment with organizational goals.• Recognized for developing systematic processes that strengthen sales channels to streamline lead development and deal progression while optimizing the client experience. • Background integrating technical leadership with customer-facing sales enablement, including solution design and implementation, business development, operational excellence, and customer support.• Lead cultivation of global partner ecosystems that enhance go-to-market capabilities, deliver top-line revenue, and enable strategic growth and expansion.
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Sr. Director Professional Services - AmericasTricentis Apr 2021 - PresentAustin, Texas, Us
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Servicenow Delivery LeadAccenture Mar 2020 - Apr 2021Dublin 2, Ie -
Director Of PartnershipsCrossfuze Jan 2019 - Dec 2019Minneapolis, Minnesota, UsRecruited by Senior Leadership Team to support accelerated annual growth by establishing indirect go to market capability and structure as well as technology enhancing partnerships. ★ Established formal reseller and technology partner programs.★ Recruited and onboarded new partners.★ Created internal and external partner business plans, enablement materials, and CRM integration. -
Senior Director, Outbound Product ManagementServicenow 2016 - 2018Santa Clara, Ca, UsHandpicked for newly created senior leadership role focused on developing the partner ecosystem key to supporting the sales team effort to effectively market the new platform product. Charged with supporting direct sales pursuits as an authoritative leader during first call customer meetings, technical validation, business value quantification, and post-sale implementation preparation efforts.★ Delivered $3M+ in incremental sales revenue in the first half of 2018; developed a formalized strategic partner program providing effective support to sales team with exceptional delivery success. ★ Grew 2016/2017 YOY sales $4M+ using sales plays, value prompters, battle cards, customer success stories, and use cases to enhance market expansion and support. ★ Strengthened internal and partner capabilities by reworking platform enablement framework to improve the selling, demonstrating, and implementation efforts. -
Senior Director, Managed Service Provider (Msp) ServicesServicenow 2015 - 2016Santa Clara, Ca, UsReturned to a customer-facing leadership role to facilitate the sale of service products key to ensuring delivery success. In addition, steered all operational efforts instrumental in meeting financial goals and objectives. Managed a team of 26 delivery professionals and a P&L of up to $12M.★ Improved YOY performance by realizing 22% in operating margin, $11.8M in revenue, and 12% in bookings by providing specialized products based on customers’ needs, transitioning to a new pricing structure, and providing expansive training to all sales organization contributors. ★ Introduced a sustainable business strategy evolving the services product portfolio for service provider customers to an outcome-driven business value realization, platform optimization and implementation, management capability, and self-sufficiency. ★ Grew delivery capabilities and capacity levels by building and enabling strategic ecosystem partnerships.
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Senior Director, Services Strategy And InnovationServicenow 2014 - 2015Santa Clara, Ca, UsChosen for strategic role focused on identifying future trajectory of the services organization based on company growth, innovation advancement, and changing customer needs. Managed a direct report team of up to six directors and an indirect team of 56 program and delivery subject matter experts. ★ Collaborated with product business units and field delivery teams to revise services catalog promoting time-to-value-enhancing offerings as a catalyst in clearly defining product category. ★ Transformed business from a commodity-only organization into a consultative resource solution by designing program advisor and architecting service offerings reflecting a focus on knowledge management, community development, and contextual learning and assessment. ★ Worked with sales engineers to champion the creation of a platform governance solution ensuring customer adoption and expansion success.
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Director, Solution Consulting And ServicesServicenow 2013 - 2014Santa Clara, Ca, UsEmbraced opportunity to guide pre- and post-sales technical consulting teams tapped with supporting service provider and integrator sales teams. Key activities involved providing full lifecycle solution development and deployment capabilities ranging from demonstration and proofs of value to delivery scoping, design, and implementation. Directed team composed of 36 solutions consulting and implementation staff.★ Created company’s first integrated pre and post-sales technical consulting team supporting emerging and rapidly growing go-to-market efforts targeting service providers.★ Recognized for delivering 112% of quota across seven quarters.★ Provided holistic solution definition and improved transition from pre- to post-sales by developing and introducing integrated customer lifecycle practices.★ Led globalization of team presence and capabilities across EMEA, APJ, and India.
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Director, Professional ServicesServicenow 2008 - 2012Santa Clara, Ca, UsPromoted internally as business grew to 250 employees from just 5. Charged with steering efforts across sales, delivery, and customer service in support of the enterprise sales team. Managed a direct report team of up to 30 delivery professionals located in the East, Central, Canadian, and EMEA regions. ★ Defined solutions allowing customers to leverage platform capabilities ★ Supported growing organization by creating initial services delivery tools including SOW and delivery document templates, pricing methodology, and more.
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Manager, Application DevelopmentTiaa-Cref 2005 - 2008New York, Ny, UsAdvanced from corporate intranet oversight role to provide full lifecycle development and implementation services supporting the information technology, corporate services and human resource, and law and compliance organizations. Led team of seven business analysts and developers. Charged with providing strategic leadership for corporate support initiatives; led development, integration, and support efforts; championed and implemented shared enterprise reporting platform, providing BI tool functionality for multiple projects.
Derek Lamarche Skills
Derek Lamarche Education Details
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University At BuffaloPolitical Science
Frequently Asked Questions about Derek Lamarche
What company does Derek Lamarche work for?
Derek Lamarche works for Tricentis
What is Derek Lamarche's role at the current company?
Derek Lamarche's current role is Sr. Director Professional Services - Americas at Tricentis.
What is Derek Lamarche's email address?
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What is Derek Lamarche's direct phone number?
Derek Lamarche's direct phone number is +140850*****
What schools did Derek Lamarche attend?
Derek Lamarche attended University At Buffalo.
What skills is Derek Lamarche known for?
Derek Lamarche has skills like It Service Management, Itil, Saas, It Strategy, Cloud Computing, Enterprise Software, Sdlc, Professional Services, Enterprise Architecture, It Management, Vendor Management, Leadership.
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