Derek Ho Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney

Carried out cluster analysis to understand what in-product actions are commonly performed together by end-users within a session. Built statistical models to understand how an end-user would transit from one operating mode to another, and how different in-product actions are correlated with user engagementCalculated the customer lifetime value for various products using multi-state-model. The model has led to an understanding of customer longevity for various products as well as customer’s transition paths on upgrade, downgrade, and churnChampioning data science related product innovations. Leading a team of data scientists and developers to design, validate and implement a content recommendation prototypeOverhauled the company’s forecasting methodologies by introducing and applying appropriate statistical models (e.g. SARIMA) on time series dataDesign and evaluate experiments on enhancement and new product features. Present experiment result analysis and recommendations to the product team Ongoing coaching and mentoring colleagues in anything statistics related.