Utilize SQL to create and configure email and SMS notifications using proprietary OxyGen (O2) software.

• Establish customer relationships and server connections to perform installations.• Execute SQL scripts to create and manipulate tables and views.• Create custom PDF's and customer logos for internal and external emails using Crystal Reports and KnowledgeSync.• Utilize time-management strategies to complete work orders while providing support to the entire company base on a daily basis.• Install, update, maintain, and provide support for our Web Services application.

Provide quick and efficient application, document creation, and operating system support in a high volume call environment.

Responsible for the support of application systems related database and third party software programs. Deploy releases of re-designed modules, upgrades, and new technologies, as well as design, install, configure, and maintain supported software. Ensure that deployments successfully migrate into production without faults. Resolve issues regarding operations including installations, setups, error messages, on-line transactions, system status, and downtime procedures. Ensure end-user… Show more Responsible for the support of application systems related database and third party software programs. Deploy releases of re-designed modules, upgrades, and new technologies, as well as design, install, configure, and maintain supported software. Ensure that deployments successfully migrate into production without faults. Resolve issues regarding operations including installations, setups, error messages, on-line transactions, system status, and downtime procedures. Ensure end-user satisfaction by providing preventative maintenance, troubleshooting, and quickly resolving problems. Show less

Key Software's Xcelerator last-mile delivery and dispatch software Administrator.Maintaining the network and all end-point devices including databases, workstations, servers, phones, and TPX installations.Providing 24/7 support either in person or remotely to all of our employees and customers. Working with vendors to ensure minimal downtown for all services including the company website and email.

Optimize inventory location usage by creating and using Excel Spreadsheet macros to automate data retrieval and manipulation. Utilize Red Prairie WMS to assign work to forklift operators and provide training to new and existing employees. Configure Red Prairie short allocation operation and optimize pick routes.