Derek March Email & Phone Number

Bellevue, Wa

 Was promoted in early 2010 from my previous role in the Lynx Medical Systems support team. Was promoted again in 2018 to one of the senior positions on my team. Was recently offered a lateral move to a much more demanding team where I’ve been able to start learning more about IRIS/Intersystems and gain experience with many new products and tools. Developed high level skills working with SQL and with the Cloverleaf interface engine. Earned 2 cloverleaf certificates and multiple SQL certifications. Project managed many of my own projects, developing interpersonal and time management skills. Completed a Foundations of Project Management class. Worked under various standards and regulations provided by the government or the company as well as working under many strict deadlines on projects or CPT updates.  Worked with various teams, internally and externally, to troubleshoot a wide array of problems in order to make many of our 300+ clients happy. Completed testing on multiple applications to identify and detail bugs and help to develop new application enhancements. Worked with FoxPro, File2TCP, Redgate, various FTP programs. I also have experience working with ECG at Optum as well as some exposure to TCL. Maintained availability 24 hours a day to assist with emergent situations within the organization or with any client that needed assistance. Quickly learned a variety of new skills and was always open for any task or project to help develop my overall understanding or knowledge in any way. Cross trained in multiple applications outside of my normal responsibilities.  Have taken on increased responsibility and work load as I continue to prove my value to the team and company.

Puyallup, Washington, United States

 Brought in to assist the top 18s team in 2010 after developing a relationship with the club the previous year. Spent 2 years as the website administrator. Built the previous Lake Tapps website and updated it with hundreds of coach and player profiles as well as team pages and other helpful volleyball information. When the new facility opened up I took over administration of the small network inside. I make sure both routers and all 3 wireless network are up and running along with the secured network printer.

Seattle, Wa

 Managed the stockroom for a 1200 computer rollout at Seattle Children’s Hospital, which kept the project moving smoothly and on time After a few weeks, was placed on the deployment team, where I went out into the hospital to install new computers and verify that they worked with all necessary peripherals Shortly thereafter was hand selected for a team that deployed at Swedish Medical Center to replace the former desktop support group. I wasn’t expected to stay on site initially but my work ethic, customer service and willingness to learn earned me a special request by the Swedish managers to stay on site As a desktop support technician I had a wide range of responsibilities, anything from installation of computers, printers and scanners to troubleshooting hardware and software issues around the clock. At one point I was called on to fix a computer needed in the operating room of an ongoing operation Led the desktop support team in total ticket closure numbers for much of my time on site

Shoreline, Washington, United States

 Dealt with transients and trespassers during night shifts at various locations. Provided access control for Washington Athletic club while working in a team with other security officers and employees to handle medical as well as fire emergencies.

Bellevue, Washington, United States

 Dealt with transients and trespassers during night shifts at various locations. Provided access control for Washington Athletic club while working in a team with other security officers and employees to handle medical as well as fire emergencies.

Education record

I attend continuing education at Bellevue College to further my technical knowledge.

Criminal Justice

Aaas, Criminal Justice/Police Science, 3.75

Aaas Criminal Justice, Criminal Justice And Education, 3.76

Activities and Societies: Member of Phi Theta Kappa Honor Society Multiple quarters and Honor Roll and Vice Presidents List