Derek Marchand, Mba, Lnha Email and Phone Number
Derek Marchand, Mba, Lnha's Location
Greater Boston, United States, United States
Derek Marchand, Mba, Lnha's Contact Details
Derek Marchand, Mba, Lnha work email
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Derek Marchand, Mba, Lnha personal email
n/a
Derek Marchand, Mba, Lnha phone numbers
About Derek Marchand, Mba, Lnha
Innovative, energetic, and engaging senior living professional with high standards for delivering the highest quality of care and life enrichment to the aging population in our communities.
Derek Marchand, Mba, Lnha's Current Company Details
Derek Marchand, Mba, Lnha Work Experience Details
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Regional Director Of OperationsBanecare Management Jul 2022 - PresentBraintree, Massachusetts, Us
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Regional Director Of OperationsBear Mountain Healthcare Sep 2021 - Jul 2022Managed operations and strategic direction for six facilities in northeastern MA. Responsible for regional budgets of $54M in revenue. Coached facility administrators in best practices and process change to achieve KPIs and improve quality measures and to meet operational and strategic goals. Developed action plans for census development, recruitment and retention initiatives, clinical outcomes, and regulatory (DPH, OSHA, Joint Commission) plans of correction. Monitored indicators and initiated action plans to correct negative trends.Assisted in the transition/acquisition of two facilities to new ownership, including overhaul of contracts, policies and procedures, and regulatory reporting requirements related to CHOW. Subsequently promoted into Regional Director of Operations role following transition.
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AdministratorBear Mountain Healthcare Jun 2021 - Oct 2021
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Regional Executive DirectorGenesis Sep 2019 - Jun 2021Kennett Square, Pa, UsPromoted to Regional Executive Director: In addition to being the Executive Director of 126-bed SNF as described below, directly supervised and mentored Executive Directors of two other facilities in adjacent market, including primary foci of shaping quality improvement programming and patient safety initiatives, strategic business and clinical programmatic development, and project management. -
Executive DirectorGenesis Jun 2014 - Sep 2019Kennett Square, Pa, UsLicensed nursing home operator responsible for managing the day-to-day operations of a 126-bed skilled nursing and rehabilitation center, with high acuity transitional care, certified memory care, and long-term residential unit.Chaired Regional Customer Experience Committee to improve patient experience across multiple facilities/settings within region. Regional project lead for Schwartz Center Rounds with Genesis HealthCare. Regional trainer of The Partner Approach, a leadership training program focused on developing compassionate partnership approaches to care. Participated in Company-wide QAPI Advisory Committee. Achieved Company-sponsored Lean Six Sigma Yellow Belt.Chaired Center’s Quality Assurance/Performance Improvement (QAPI) Committee, overseeing improvement activities and quality projects leading to falls reduction, improved staff retention, and improved care coordination by revamping utilization review management. Led Center through multiple MA DPH state surveys and successful Joint Commission re-accreditation.Manage a department head team of 15 and a staff of approximately 150.Previous SNF management includes a 224-bed skilled nursing facility with a 41-bed dynamic transitional care unit, and a 99-bed skilled nursing facility with a dementia special care unit and 36-bed unit specializing in psychiatric and mental health services.
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Assistant Administrator & Director Of Guest ServicesGenesis Feb 2013 - Jun 2014Kennett Square, Pa, UsEnsured that the Center adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the center’s fire, safety and disaster plans and by being familiar with current MSDS.Acted as Administrator in the absence of the Adminstrator.Provided training and serves as a facility-wide coach to maintain the highest level of customer service.Managed the monthly and annual customer satisfaction surveys, customer service recovery process, discharge follow-up process, continuous quality improvement, and medical provider credentialing processes.Directly responsible for a staff of eleven Recreation, Guest Services, HR, and Reception department employees.
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Administrator In Training (Ait)Genesis Jun 2012 - Feb 2013Kennett Square, Pa, UsRotated through all departments for experience and exposure to the operations of a nursing home following a Department of Public Health-approved 6-month curriculum, leading to LNHA licensure.Put customer service first: Ensured that residents and families received the highest quality of service in a caring and compassionate atmosphere which recognizes individuals’ needs and rights.Consulted with department managers concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services, then reported findings to Administrator/DON.
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Administrator InternGenesis May 2011 - Jun 2012Kennett Square, Pa, UsCompleted a condensed skilled nursing facility Administrator-in-Training program over ten summer weeksActed in the full capacity of the Administrator in her absenceAided in the continuing quality improvement of the Center through participation in managerial and strategic planning meetings
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Resident Staff AssistantStonehill College May 2011 - May 2012Easton, Ma, Us• Supervised the programming and duty requirements of seven other staff members alongside a professional staff member• Conducted bi-weekly one-on-one "check-in" meetings with staff members and reviewed employee performance • Completed all other responsibilities of a Resident Assistant at Stonehill College -
Resident AssistantStonehill College Aug 2009 - May 2011Easton, Ma, Us• Served as a leader, role model, referral provider and community builder in a diverse college residence hall• Promoted an inclusive environment with residents through semimonthly programming• Counseled students on various personal and academic issues and referred students to other college services• Provided an academic, emotional, and spiritual support system for residents• Promoted a safe learning environment through duty nights and responded professionally in emergency situations
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ServerAtria Senior Living Group Mar 2007 - Dec 2010Louisville, Ky, Us• Provided full service meals to residents in an independent and assisted living community• Prepared food to be used each day using proper ServSafe techniques• Followed company protocol in food storage and sanitation including proper temperatures of storage areas, system of dating, and maintaining a sanitary work environment
Derek Marchand, Mba, Lnha Skills
Customer Service
Leadership
Management
Time Management
Healthcare Management
Microsoft Office
Teamwork
Public Speaking
Long Term Care
Community Outreach
Social Media
Research
Mediation
Close Attention To Detail
Healthcare
Pointclickcare
Hospitals
Quality Improvement
Derek Marchand, Mba, Lnha Education Details
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Southern New Hampshire UniversityMaster Of Business Administration (M.B.A.) -
Stonehill CollegeBiology
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Methuen High SchoolDiploma
Frequently Asked Questions about Derek Marchand, Mba, Lnha
What company does Derek Marchand, Mba, Lnha work for?
Derek Marchand, Mba, Lnha works for Banecare Management
What is Derek Marchand, Mba, Lnha's role at the current company?
Derek Marchand, Mba, Lnha's current role is Regional Director of Operations at BaneCare Management.
What is Derek Marchand, Mba, Lnha's email address?
Derek Marchand, Mba, Lnha's email address is dm****@****ast.net
What is Derek Marchand, Mba, Lnha's direct phone number?
Derek Marchand, Mba, Lnha's direct phone number is +197840*****
What schools did Derek Marchand, Mba, Lnha attend?
Derek Marchand, Mba, Lnha attended Southern New Hampshire University, Stonehill College, Methuen High School.
What skills is Derek Marchand, Mba, Lnha known for?
Derek Marchand, Mba, Lnha has skills like Customer Service, Leadership, Management, Time Management, Healthcare Management, Microsoft Office, Teamwork, Public Speaking, Long Term Care, Community Outreach, Social Media, Research.
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