Key responsibilities include:System Management: I oversee the day-to-day management of the EHR system, ensuring it operates efficiently and securely. This includes regular system maintenance, updates, and optimizations to support the organization's healthcare operations.Vendor Coordination: I serve as the primary point of contact with our EHR system vendor, managing the relationship to ensure that the system meets our evolving needs. I collaborate with the vendor to implement system enhancements, troubleshoot issues, and stay ahead of industry developments.Technical Issue Resolution:I handle all technical issues related to the EHR system, from routine troubleshooting to complex problem-solving. My quick and effective responses ensure minimal disruption to the organization’s healthcare services.System Integration: I work on integrating the EHR system with other healthcare technologies and platforms, ensuring seamless data flow and communication across systems. This integration is crucial for maintaining accurate patient records and supporting efficient clinical workflows.User Support and Training: I provide ongoing support and training to healthcare professionals using the EHR system, ensuring they can fully utilize its capabilities. My role involves creating user documentation, conducting training sessions, and offering personalized support to staff.Compliance and Security: I ensure that the EHR system complies with all relevant healthcare regulations, including HIPAA. My focus on data security and privacy protects patient information and maintains the organization's compliance standards.In this role, I combine my technical expertise with a deep understanding of healthcare workflows to ensure that the EHR system supports our mission of delivering high-quality patient care. My proactive approach to system management and vendor collaboration contributes to the organization's operational efficiency.

Staff Management: I manage a team of 40 actors, overseeing their daily activities and ensuring they are well-prepared for each performance. My responsibilities include casting, scheduling, and coordinating the team to ensure every role is filled and every performance runs smoothly.Scheduling and System Administration: I handle all scheduling for the acting staff, utilizing scheduling systems to optimize coverage and ensure the right mix of talent for each show. My system administration skills ensure that all scheduling processes are efficient and reliable.Training and Development: I conduct training sessions for new and returning actors, focusing on performance techniques, safety protocols, and customer service excellence. My goal is to develop a team of actors who can deliver high-energy, engaging performances that leave a lasting impression on our guests.Customer Service: I prioritize customer satisfaction by ensuring that all actors are not only focused on their performance but also on creating a safe, enjoyable environment for all visitors. I address any customer concerns or issues promptly to maintain the high standards of the attraction.Setup and Teardown:I oversee the setup and teardown of the attraction, ensuring that all elements are in place and ready for each show. This includes managing props, costumes, and technical equipment to create a seamless and immersive experience for our guests.Day-to-Day Operations: I am responsible for the daily management of the acting staff, addressing any issues that arise and ensuring that everyone is prepared and motivated for each show. My role involves constant communication, problem-solving, and leadership to keep the team on track.In this role, I combine my leadership abilities with a passion for entertainment to create a thrilling and memorable experience for all who visit Factory of Terror, leaving our guests eager to return.

 Track and report post-upgrade issues to develop and escalate showstopper workflow issues to resolution. Analyze product utilization and recommend products, features, and services to improve client workflows and overall patient care.  Document all client interactions in a timely manner using the internal CRM. Develop and lead account strategies and initiatives with a cross-functional team of specialist and strategic partners to maximize opportunities and impact for the customer. Develop solid customer relationships by assessing individual needs, identifying and resolving pain points, modifying internal behaviors, and developing metrics.

Responsible for on-boarding and training of new hires as well as ongoing education and supervision of a 24 seat technical support call center.

 Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Monitored and responded appropriately to over ten radio frequencies simultaneously and without error or delay.  Responsible for onboarding and training of all new dispatchers as well as remedial and ongoing training of current staff. Responsible for receiving requests for police/Fire/EMS and triaging calls while dispatching the closest appropriate resource for a 4-town regional emergency communications center.

 Successfully monitored all requests for an ambulance to hospital communications in region II. Documented pertinent transport information given by field providers to hospital staff in a computerized database accurately.  Responded and coordinated all medical control requests from field providers.  Monitored multiple public safety radio frequencies and responded appropriately as needed. Trained and onboarded new CMED operators at the direction of the CMED supervisor.

Answer and prioritize all incoming calls for service, both emergent and non emergentDispatch closest appropriate unit to call for service and document all pertinent updates and call details into computer aided dispatch systemProvide Emergency Medical Direction to calls for service requiring EMS and give callers instruction as necessaryMaintain and update all call information into CADMonitor and respond as necessary to multiple public safety radio frequencies. Run information requested by officers through NCIC and CJIS databases, interpret information and give officers back information in a clear and concise manner. Maintain safety of field units at all times, send back up help as needed. Coordinate all requests for mutual aid and request mutual aid as needed by the officer or incident commander

-Field all requests for service both emergent and non emergent. -Schedule Ambulance and Chair Car trips for facilities and individuals. -Enter all shift paperwork into Res-Q-Net CAD at the end of shift. -Assist with schduling and other duties as requested by on duty supervisor. -Ensure system status management for Worcester Operation.