Derek Maynard Email & Phone Number

Coventry, United Kingdom

Training consultancy activities on behalf of IBM, working on Jaguar Landrover's iPLM programme which is set to revolutionise the processes and technology across vehicle. base engine and other project lifecycles.

Uk Wide

Responsible for leading the direction of the Special Interest Group (SIG) related to SAP Training. Working closely with SAP Education and the User Group team to develop content that's interesting to the attendees as well as organising discussions and focus groups around particular topics. The SIG Chairs also act as ambassadors for the SAP User Group at the annual conference, helping delegates, supporting exhibitors, running breakout sessions and hosting content streams where necessary. The User Group is a great way to network with other companies that use SAP, discussing issues and ideas with others who have the same interests.We are always interested in hosting the quarterly SIG meetings at customer sites, so if you use SAP and fancy hosting one of the meetings let me know!

Hull, United Kingdom

Responsible for leading the Organisational Change programme for a SAP implementation impacting Manufacturing, Global Supply Chain, Quality Assurance, Finance, Warehousing and Procurement business areas.• Developing and delivering Stakeholder Management and Business Readiness strategies• Deploying an effective engagement plan, supporting local line managers in leading change for their areas• Managing the Change Assessment process from end to end • Working closely with Trade Unions to minimise impacts to factory and warehouse teams whilst maintaining alignment with the project benefits

Uk Wide

Change Management Consultant specialising in IT and Business change with a People focus.Projects delivered include:- Implementing Prince2 project management methodology at a Construction Company- Establishing a Consultancy firm specialising in Retail/Fast Food

Corby, Northamptonshire

Key driver of a Quality Assurance/Deployment Team with responsibility for planning and executing global business change and training activities across all IS and eCommerce projects and programmes, whilst maintaining the balance between IS and Business needsKey Skills:• Defining and managing online and offline communications, training and change activities at project and programme level• Utilising relevant MSP, Prince2 Project and Change Management methodologies to successfully plan, deliver and embed changes• Engaging effectively at all levels, building collaborative relationships with project and business delivery teams across ElectroComponents, including key involvement in Requirements gathering, Testing phases, implementation and realisation of benefits• Assessing Change Impact across business functions and planning the most appropriate levels of awareness, engagement and training activities to mitigate those impacts• Responsibility for all levels of change, from long term Strategic Programmes to rapidly delivered eCommerce change• Knowledge and application of Lean and Six Sigma Continuous Improvement tools• Working within Prince2 and Agile/Scrum methodologies to deliver diverse projects

Leicester, United Kingdom

Responsible for leading the engagement programme for a SAP implementation (CRM) to 50 end users• Managing strategic plans, scheduling training, communication and change activities to ensure quality and consistency in the level of business engagement• Delivered SAP training to trainers and ensured programme changes were communicated to and agreed with all stakeholders• Provided conduits (both online and offline) for processing feedback from delegates• Ensured constructive communication was maintained across the project team and stakeholder community• Managing trainer assessments to improve standards of delivery and feedback

Leicester, United Kingdom

Managing the learning experience for a national implementation of a SAP billing system to over 500 end users.Key Skills:• Planning and delivering training to groups of 20+ delegates using a variety of tools • Delivering a diverse range of training modules encompassing Billing, Metering, Finance, Customer Care and Sales and Marketing • Designing a method to assess delegate performance using theoretical (Mindsweep) and practial (OnDemand simulation) activities, then delivering the solution• Providing assessment and feedback to improve standards of training delivery, coaching trainers where necessary• Monitoring quality of materials to ensure end user acceptance and feeding back changes to the designers• Identifying ongoing training needs and organising continued support where necessary• Training in SAP CRM, ISU, FICA and BW modules

Leicester, United Kingdom

Managing a reservations team of 8 UK and 8 offshore agents (based in India) processing global Alamo National car rentals through voice, email and online systems.Key Skills:• Ongoing training and development of team members utilising applicable coaching and management techniques• Leading Continuous Improvement activities to increase productivity, efficiency and team engagement• Ensuring the right resources are in place to maintain service levels and meet the customer’s needs• Creating training and coaching workshops based on identified needs, including Best Practice, Working Smarter, Change Management and other key areas• Remote management of offshore agents based in India, using different technologies to monitor, feedback to and develop the agents• Producing Director level reports for the Contact Centre• Facilitating workshops to develop discuss best practice and recognition of achievements

Sheffield, United Kingdom

Managing one of the busiest Domino's pizza stores in the UK, comprising of 25 delivery drivers, 10 Customer Service Reps and 6 trainee managers. Responsible for all aspects of running a successful and profitable businessKey skills:• Responsibility for defining recruitment, reward and disciplinary processes, setting policies and developing training programmes.• Recognising employee potential through a structured development process and personal action plans.• Defining and executing local promotions and events to improve the store profile.• Resource planning based on projected sales and peak periods.• Analysis of reports, statistics and customer feedback to identify areas for improvement• Managing customer databases to facilitate effective direct mail campaigns.

Outdoor Education

Nautical Studies, Physical Education, Law

Secondary Education: 10 Gcses Grade A-C

Activities and Societies: Duke of Edinburgh Award Scheme Rugby first XI