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@mobiwm.com
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2 phones found area 317
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LinkedIn matched
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Derek Mccauley is listed as Proven Customer Success Leader | SAAS Startup to Growth Enthusiast | Passionate about the Employee Built Culture and Client Experience at Motus, based in Fishers, Indiana, United States. AeroLeads shows a work email signal at mobiwm.com, phone signal with area code 317, and a matched LinkedIn profile for Derek Mccauley.
Derek Mccauley previously worked as Vice President Operations at Motus and Consultant at Saas Operational Cx And Client Success Advisor. Derek Mccauley holds Bachelor Of Science (Bs), Marketing And Sales from Ball State University.
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AeroLeads found 1 current-domain work email signal for Derek Mccauley. Compare company email patterns before reaching out.
Derek Mccauley is a Proven Customer Success Leader | SAAS Startup to Growth Enthusiast | Passionate about the Employee Built Culture and Client Experience at Motus. He possess expertise in account management, leadership, mobile devices, customer service, management and 14 more skills. Colleagues describe him as "It was a pleasure to work under Derek during his time as VP, Customer Success at Tangoe. He exemplified what it means to be a true leader - someone who inspires, supports and empowers their teams to achieve their fullest potential. Derek’s poise and patience stood out to me above all else. He would never hesitate to stop and guide his team through complex customer scenarios or coach best practices. Everyone in his department felt encouraged to grow and contribute. Derek has an in-depth knowledge of customer success and a strategic mindset, including the ability to anticipate customer needs and help coach his team to do the same. Data-based decision making was the foundation of our success and helped ensure optimization of team performance and customer experiences. What truly sets Derek apart is his ability to combine expertise with genuine care for both customers and team members. He knew how to navigate challenging situations with grace and always made sure the team had the tools and resources they needed to succeed. Derek held all of us accountable to drive results, while making sure we were supported at every step.", "Derek is an incredible mentor. He listens carefully and provides thoughtful guidance. Derek helped me shape a new career path at an important juncture of my journey , and I am forever grateful for his support.", and "I've had the privilege of working with Derek for many years at Bluefish and MOBI. Derek is truly a servant leader to his team. He exemplifies the traits he expects. His guidance in customer experience has translated to great retention and satisfaction. He has a steady hand and a level head in high pressure situations. He drives engagement in his employees and is an effective advocate for them. He demonstrates ownership and accountability in each new challenge he's given. He's a tremendous asset to the organization."
Listed skills include Account Management, Leadership, Mobile Devices, Customer Service, and 15 others.
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A career timeline built from the work history available for this profile.
Boston, MA, US
Your one-stop shop for personal asset reimbursement. From vehicle, phone, internet to home office and relocation programs, design the program that fits the needs of your business and employees.
Leveraging 15+ years of operational SaaS expertise to consult and advise on business best practices, service excellence, process improvements, automation, BPO offering, cost takeout and EBITDA scaled growth goals amongst startup to enterprise level clients.
Indianapolis, Indiana, US
Leading a global customer success management, service delivery, business analyst and enablement group of 250+ people. Designed, built and streamlined the process of customer health foundations, introducing Net Promoter Score, Strategic Business Reviews and Lead Generation. Designed and supported the Customer Experience initiatives to enhance our overall.
Indianapolis, IN, US
Scaled a global SAAS customer experience team and processes for additional private equity series funding and successful acquisition. After acquisition participated in integration of culture, people, tools and processes with Tangoe.
Indianapolis, IN, US
Managed a 24/7 contact center, logistics, customer care and relationship teams. Implemented CSAT end user feedback and drove for product enhancements for integrationTransitioned contact center software systemsImplemented RPA technology within the customer experience and IVR system and processes
Indianapolis, IN, US
Managed a small team of Client Relationship managers to ensure smooth implementation to goLive client transitions and successful program outcomes which led to retention and growth initiatives.
Indianapolis, IN, US
Indianapolis, IN, US
Carmel, IN, US
Fishers, IN, US
Quick answers generated from the profile data available on this page.
Derek Mccauley works for Motus.
Derek Mccauley is listed as Proven Customer Success Leader | SAAS Startup to Growth Enthusiast | Passionate about the Employee Built Culture and Client Experience at Motus.
AeroLeads has found 1 work email signal at @mobiwm.com for Derek Mccauley at Motus.
AeroLeads has found 2 phone signal(s) with area code 317 for Derek Mccauley at Motus.
Derek Mccauley is based in Fishers, Indiana, United States while working with Motus.
Derek Mccauley has worked for Motus, Saas Operational Cx And Client Success Advisor, Tangoe, Mobi Wireless Management (Now Tangoe), and Pedcor Investments.
You can use AeroLeads to view verified contact signals for Derek Mccauley at Motus, including work email, phone, and LinkedIn data when available.
Derek Mccauley holds Bachelor Of Science (Bs), Marketing And Sales from Ball State University.
Derek Mccauley is listed with skills including Account Management, Leadership, Mobile Devices, Customer Service, Management, Customer Satisfaction, Crm, and Customer Experience.
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