-Supported an organization of 1800+ users in Salesforce-Ran the DevOps for a team to manage releases, code migrations in a sandboxes using copado-Launched Salesforce.com Service Cloud to allow uses to manage and submit cases and replace the legacy system that was used.-Helped Transition from Classic to lightning

• Manage and administer a highly customized Salesforce environment for 500+ users by testing apex code, creating custom business logic, and troubleshooting user issues as they arise• Build business performance reports using Salesforce data, which are presented to senior leadership• Collaborate with programmers to build advanced software solutions• Create workflows to automate processes and communicate these processes to sales teams• Act as a project manager for weekly feature releases by building out new features and communicating to relevant stakeholders on behalf of the IT department• Conduct feature specific software training for 150+ users across departments• Create custom responsive HTML email templates used to communicate with clients• Manage the company’s intranet site in Confluence by installing plug-ins, configuring permissions and access levels, and creating custom web pages using HTML, Javascript, and CSS

• Provided support for 1400 users for an internet based company• Updated and configure user accounts in Windows Server and Exchange Server• Provided advanced support for mobile devices• Used Tivoli to create tickets and track user issues

• Troubleshot students and staff with software, hardware, and network related issues using an in-house ticketing system• Managed a team of 7 dispatch computing and resident computing assistants• Provided technical support for over 700 students and staff members

• Assembled and configured personal computers for office employees• Digitized company files and inventory

● Analyzed climate change models by running statistical analyses● Built a wiki for climate change research.