Derek Mcleod Email & Phone Number

Houston, TX, US

Houston, Texas, United States

Analyze product failures and repair to quickly return equipment to production status either by telephone and/or on-site repair activities.- Make recommendations for improved equipment performance- Document and submits service/repair activity- Perform research and assigned special projects by Management2. Perform product installations and conducts operator.

Houston, Texas, United States

Greater Houston

Currently serve as an Sr. IT Field Engineer. Providing service oversight for the expanding Southwest service region.

Manage a territory of 400 print network devices. Provide technical support for hardware, software and security issues. Audit heavy volume of inventory and service calls. Ensure network connectivity.

Houston, Texas Area

Network print administration.Ensure print functionality for 350 multifunction print devices.Administrate connectivity and authentication to print and LDAP servers.Maintain security software and HDD Encryption.Set up and troubleshoot electrical, network connectivity and copy quality service related issues and software solutions as well as help desk support.

• Troubleshoot printing/scanning failures on network.
• Maintenance of administrative requirements.
• Communication with supervision on areas of need.
• Effective customer relations.
• Perform full range of maintenance and repairs on assigned products.
• Manage call activity and perform associated administrative tasks.

• Troubleshoot printing/scanning failures on network.
• Maintenance of administrative requirements.
• Communication with supervision on areas of need.
• Effective customer relations.
• Perform full range of maintenance and repairs on assigned products. Manage call activity and perform associated administrative tasks. Provide customer training on assigned products in accordance with current field.

Extensively trained to troubleshoot Ricoh low volume and high volume products to ensure highest copy quality and production effeciency.

Perform machine operations to sharpen tooling on Dies. Utilized calculations to assembly Dies tooling.

Served as a Oce technician for all of Houston. Performed troubleshooting and preventive maintenance on Oce equipment.

On site technician at Ridgways. Responsible for the maintenance of Xerox high volume equipment producing 4 million impressions per month.

Onsite technician for Shell oil company at Houston based headquarters. Utilized technical expertise to provide resolutions for Canon copiers.

Served as an airframe and powerplant mechanic on wide body heavy check aircraft. Perform maintenance in accord with FCC guidelines and training.

Bachelor Of Science In Information Technology (Bsit), Information Technology With A Concentration In Information Assurance And Security

Activities and Societies: Information Technology, Epsilon Pi Tau (Technology Honor Society) This group comes together to discuss the.

Ccna, Cisco Switches And Routers, 97.8

As a student I have received classroom instruction and perform hands on practical application in a live environment with Cisco 2960 and.

Certifications, Ricoh Xerographic Process

Engaged in the theory of Ricoh xerographic process. Received training in all segments of Ricoh multi-function devices.

Certificate In Electronics, Electronics Theory And Technology, 4.0

Activities and Societies: Assistant Instructor and class coordinator Received training in electronics theory and trouble-shooting.

Diploma, Mathematics

Activities and Societies: Hiking Club, Automotive repair and Computer Science Received education lading to the acquisition of a Diploma.