Derek Meister Email and Phone Number

Increased Brand Love by engaging customers in positive conversations and answering questions through official Best Buy social media accounts.Enhanced overall brand engagement as a regular contributor to organic text-only Twitter content and in-the-moment influencer interactions.Responsible for weekly listening reports to provide social intelligence on topics and trends to larger corporate teams. Also handled targeted intelligence reports in support of product and service teams.Regularly partnered with leadership in service of short-term tactical challenges and opportunities. Aided in long-term strategic team planning and contribution of training documentation around team process and policy, as well as new-employee onboarding.Participated in content creation for Marketing, Public Relation and BestBuy.com teams, including written articles, blog posts, and media interviews. Contributed writing and on-screen talent skills to a series of YouTube Tech Tips Remote videos that received over 19 million views.

Engaged customers through official social media accounts to answer questions and positively resolve concerns with empathy and professionalism.Contributed monthly social listening reports around customer trends and topics. Collaborated with team leadership to write training documentation around team processes and policy.

Part-time community management and engagement on official Geek Squad social media accounts in aid of the Geek Squad marketing team. Member of the @Twelpforce founding team, a project to respond to Best Buy customer questions in the early days of Twitter. The project won the Best Buy Chairman’s Innovation Award in 2010. Personally responsible for 37% of the project’s public interactions on Twitter.

Online technical support. Member of Quality Assurance team responsible for service quality oversight and reporting as well as resolving customer escalations. Contributed policy and process training documentation for the larger Geek Squad Covert team.

Consumer in-Home and on-site business technical support. Responsible for self-sufficient business numbers.

In-Store technical support and customer care. Oversaw 6-person Geek Squad team, reporting to the store’s General Manager.