Derek Mccrary Email & Phone Number

Long Beach, California, United States

* Handled phone support for a wide range of technical issues, achieving an average call resolution time of under 10 minutes, resulting in a decrease in customer complaints by 25%.* Executed email response strategy that reduced average response time by 30%, resulting in an increase in customer satisfaction ratings by 15%.Consistently met and exceeded performance metrics with little supervision, leading to a 95% customer satisfaction rate among clients.* Utilized remote tools such as Skype, Zoom, and Teams to troubleshoot technical issues for over 10000 students, resulting in a 90% decrease in unresolved IT tickets.* Provided technical support for device settings on Windows, macOS, Linux, iOS, Android, and ChromeOS systems for a diverse community of users, resulting in a 75% increase in user satisfaction with the technology resources available.

Los Angeles Metropolitan Area

* Built, repaired, and upgraded over 100 computers, resulting in a decrease in hardware-related issues by 30%.* Installed and recovered operating systems on 50 computers, reducing downtime for customers by 20%.* Installed and configured over 500 modems, routers, and network-enabled peripherals for residential customers, implementing security protocols to safeguard against cyber threats, resulting in a 90% decrease in reported securityincidents.* Conducted in-home computer literacy workshops for over 100 individuals, improving their technical skills and confidence by 40%.* Benchmarked game performance on various systems, identifying areas for improvement and implementing solutions to enhance gaming experience, resulting in a 15% increase in client retention.

Reno, Nevada, United States

* Managed the creation of payroll systems for 100 small businesses, leading to a 20% decrease in payroll processing errors.* Implemented tax allocation strategies for businesses and employees, resulting in $1.5 million saved annually through tax deductions.* Assisted over 500 customers with setting up QuickBooks and Assisted Payroll Services while multitasking and educating customers, resulting in a 15% increase in customer satisfaction ratings.Provided personalized phone and email support to resolve payroll inquiries for a diverse customer base of over 500 companies, resulting in a 95% customer satisfaction rating.* Resolved an average of 25 payroll-related issues per day through effective communication and problem-solving skills, reducing resolution time by 30%.

Bachelor Of Science - Bs, Network Engineering And Security - Cisco Track

Associate Of Science - As, Cybersecurity

Activities and Societies: Phi Theta Kappa Honor Society

Associate Of Science - As, Cloud Computing And Web Development

Activities and Societies: Phi Theta Kappa Honor SocietySimultaneously earned two Associate of Science Degrees in Cloud Computing and Web.

Bachelor Of Arts - Ba, Psychology

Graduated with honors