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Derek Mccrary is listed as Cybersecurity Student @ Long Beach City College | Cloud Computing | Web Development based in Long Beach, California, United States. AeroLeads shows a matched LinkedIn profile for Derek Mccrary.
Derek Mccrary previously worked as Help Desk Technician at Long Beach City College and Technical Support Specialist at Stewart Enterprises. Derek Mccrary holds Bachelor Of Science - Bs, Network Engineering And Security - Cisco Track from Western Governors University.
With over 12 years of experience in the tIT Industry, my mission is to ensure secure and efficient IT operations. My educational background in cybersecurity, coupled with proficiency in Amazon Web Services (AWS), empowers me to safeguard our business environments. The values of collaboration and innovation drive my contributions, ensuring our community thrives in a digitally secure space.Throughout my career, I've significantly decreased customer complaints by enhancing our phone support efficiency, achieving an average call resolution time of under 10 minutes. This focus on service quality is further demonstrated by my strategy to reduce email response times, leading to increased customer satisfaction. Our team's collaborative efforts have resolved technical issues for over 10,000 students through adept use of remote tools, reflecting my commitment to delivering exceptional technical support.
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Long Beach, California, United States
* Handled phone support for a wide range of technical issues, achieving an average call resolution time of under 10 minutes, resulting in a decrease in customer complaints by 25%.* Executed email response strategy that reduced average response time by 30%, resulting in an increase in customer satisfaction ratings by 15%.Consistently met and exceeded.
Los Angeles Metropolitan Area
* Built, repaired, and upgraded over 100 computers, resulting in a decrease in hardware-related issues by 30%.* Installed and recovered operating systems on 50 computers, reducing downtime for customers by 20%.* Installed and configured over 500 modems, routers, and network-enabled peripherals for residential customers, implementing security protocols to.
Reno, Nevada, United States
* Managed the creation of payroll systems for 100 small businesses, leading to a 20% decrease in payroll processing errors.* Implemented tax allocation strategies for businesses and employees, resulting in $1.5 million saved annually through tax deductions.* Assisted over 500 customers with setting up QuickBooks and Assisted Payroll Services while.
Activities and Societies: Phi Theta Kappa Honor Society
Activities and Societies: Phi Theta Kappa Honor SocietySimultaneously earned two Associate of Science Degrees in Cloud Computing and Web.
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Derek Mccrary is listed as Cybersecurity Student @ Long Beach City College | Cloud Computing | Web Development.
Derek Mccrary is based in Long Beach, California, United States.
Derek Mccrary has worked for Long Beach City College, Stewart Enterprises, and Intuit.
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Derek Mccrary holds Bachelor Of Science - Bs, Network Engineering And Security - Cisco Track from Western Governors University.
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