Derek Moeller Email & Phone Number

Palo Alto, CA, US

Burlingame, California, United States

Redwood City

Burlingame, California

Burlingame, California

Tempe, Arizona

• Manage the daily operations of the Hotel by unifying engineering, front desk, and housekeeping departments, allowing for greater upward mobility of all associates
• Developed MOD, Guest of the Day, Sales Lead Referral program and GSS Bonus program
• Provide evaluation, coaching, and counseling of all associates; and coach managers on creating an environment of productive, motivational, and sales and GSS driven work environment
• Conducts monthly departmental staff meetings and quarterly hotel-wide staff meetings
• Responsible for developing and maintaining operating budgets, while coaching managers and supervisors to achieve their departmental financial goals

Tempe, AZ

• Develop and implement sales lead referral program, and guest of the day program to drive sales leads
• Having the highest number of GSS by name survey results; and highest number of sales leads turning into actualized room nights
• Brought hotel from Red Zone hotel to Green Zone hotel for GSS, within six months, while maintaining house profit goals
• Developing department heads to be accountable for their part of GSS goals
• Develop and implement a GSS driven training program
• Created an MOD program allowing the highest level of guest satisfaction

Hilton Phoenix/Chandler, Chandler, AZ

• Opening hotel Experience, and assisted with opening budget and first-year operational budget creation
• Created and implemented Human Resources policies and procedures at the property level
• Created almost-entirely digital human resources and accounting process.
• Organized a 1,200 person job fair
• Developed associate satisfaction program, which boosted associate satisfaction scores

Bachelor Of Arts (B.A.), Political Science And Government

Associate Of Arts (A.A.), Political Science And Government

Education record

Education record