Derek Mower Email & Phone Number

Melbourne, VIC, AU

Epping / Hoppers Crossing

Epping, Victoria

National

Provide Management of the National New Holland Service Development Team to assist with the effective guidance, support and profitable growth of the Dealership Aftersales Business.

Victoria

• Provide professional aftersales support to owners of NH agriculture equipment through a competent dealer network. Responsibilities:
• Develop aftersales business plans with dealers to achieve maximum potential for their business
• Support and assist dealers to action their plans.
• Assist with maintenance and competitive position of Aftersales business
• Execute Aftersales marketing programs, monitor their execution and results
• Timely and accurate reporting of all & any potential legal, environmental or safety issues

Chintin Victoria

Provide sales and marketing management for Jamex's range of electronic transport safety products

• Provide aftersales guidance and leadership to help maximise the profitability of the dealer aftersales function.Achievements
• Increased revenue of western region dealer group by 56% year to date
• Reduction of WIP for western region harvest centre group by over 60% leading to easier recovery of outstanding accounts and subsequent increase in cash flow.
• Introduction and management of post-harvest check program leading to better management of labour in workshops and subsequent reduction of costs whilst growing revenue
• Training and management of western region harvest centre group leading to a marked reduction in overdue warranty submissions and better recovery of labour charges
• Management of post-harvest review programs leading to increased awareness of ongoing issues and structured approaches to resolution of these issues by the technical service department.

Altona, Victoria

• Overall management of the national service function including warranty process, technical service support and training.Achievements
• Alignment of team member responsibilities to provide “best in market” service support
• Employed, trained and mentored three additional support staff
• Developed “post season product improvement” programs to raise awareness of ongoing issues and develop solutions
• Engagement of key OEM suppliers to ensure service support and delivery targets were met during the busy harvest period. This lead to a reduction in repair time from three weeks to seven days on catastrophic engine.
• Managed and developed German dealer technician harvest support program providing experienced technical service staff to dealerships over the busy harvest period.

Dandenong, Victoria

• Management of the day to day functioning of the business to achieve company profit and volume objectives of wholegood and replacement part sales.Achievements
• Appointment of key staff to territory management and aftersales management roles
• Development of the dealer group to enable a steady growth in wholegoods and parts sales

Laverton, Victoria

• Management of the Southern area dealer networkAchievements
• Growth to 3.9% market share in 45-90kw product group (4.8% including undelivered backorders) in drought affected market (at the time running at 18% less than the previous year to date).
• Development, coordination and support of almond grower road show leading to growth of machinery sales as listed above

Laverton North, Victoria

• Manage the operation of the service function for all products distributed by the company, including provision of technical support & training, administration of warranty and reporting of product performance.Achievements
• Set up and established service department, policy, warranty process, support infrastructure and training programs for dealer network
• Planned, developed and conducted training of dealer service personal (over 30 programs of 10-15 technicians).

Whittlesea, Victoria

• Overall management of the company service operations in addition to the management of the Rockbank operations Achievements
• In the time I spent at Godings the turnover of the service department grew by 140%, this was achieved by active canvassing of end user customers (including contracting companies) as well as the implementation of.

Associate Diploma, Sales And Marketing

Associate Diploma of Marketing and Sales Management

Trade Certificate, Heavy Stream Mechanic

Additional studies: - Advanced mechanic - Advanced diesel mechanic - Automotive air-conditioning - Advanced diesel mechanics