Contract UX Design Consultant for UPS Digital Commercial Technology Team. • Provided technical support and troubleshooting for UX design tools and processes.• Collaborated with UX designers to ensure seamless integration of design elements into the shipping experience.• Contributed to the development of documentation and training materials for users of UX design tools.• Applied technical expertise to optimize UX design workflows and improve efficiency.• Partnered with stakeholders to ensure designs align with UPS business objectives, design system compliance, and user needs.Software used: Figma, FigJam, Agile, Miro, Fullstory, Planview Project Place, Azure DevOps, Microsoft Teams, and Jira

Contract UX Designer for the Best Buy Payment + Pricing Experience Team.• Optimized user experience for payments and pricing through user research, collaboration with cross-functional teams, and design iteration.• Created user flows, UI mockups, and prototypes in Figma to visually communicate design solutions.• Conducted usability testing and implemented adjustments based on user feedback and stakeholder input.• Prepares and presents rough drafts and design updates to internal teams and key stakeholders.• Usability champion, who identified, and solved UX problems (e.g., usability, accessibility, and engagement).• Ensured adherence to brand standards and effectively presented design updates to internal teams. Software used: Figma, Brix Design System, UserZoom, Slack, Microsoft Teams, Miro, Monday, and Jira.

UX Design Lead, Creative Visionary, and Creative Design Consultant.• Provided strategic direction for client projects, fostering a collaborative environment and guiding designers in delivering exceptional UX/UI experiences.• Employed a holistic approach to design, crafting user flows, personas, and prototypes to optimize user experience across platforms. Utilized Figma, InVision Studio, Adobe XD, and Sketch.• Spearheaded the creation of design systems, digital marketing initiatives, and wireframes. Managed projects within budget and timelines, ensuring client satisfaction.• Collaborated with stakeholders and vendors to translate client needs into clear creative concepts, presentations, and successful project execution.Software used: Figma, Adobe Creative Suite, Wordpress, Freshdesk, Asana, Jira, Microsoft Azure, Microsoft Azure DevOps, Amazon AWS, Linux, Unifi Controller, Swift, Docker and GitHub.

Lead Digital Designer, and US Country Coordinator for the Insulation Division. • Led the website redesign of the US website utilizing Kentico CMS, focusing on usability testing, WCAG compliance, and A /B testing to optimize user experience (UX).• Conceptualized, designed, and implemented marketing collateral (brochures, trade show materials) aligned with brand identity and user needs.• Managed data governance, SEO implementation, and analytics optimization (Google Analytics & AHREFS) for a cohesive user journey.• Partnered with product managers and marketing teams to ensure a seamless user experience across web, email marketing (ClickDimensions), and print materials.Software used: Adobe Creative Suite, Microsoft Dynamics, Click Dimensions, Basecamp, Wrike, and GitHub.

Contract Graphics Coordinator responsible for coordinating the design and production of all graphics projects, including but not limited to printed materials, digital assets, supporting paperwork, and content. Communicates production schedule to all parties involved and follows the job through all stages of production and approval processes to ensure that commercial products are delivered on time and within budget.• Manage the production process for all printed and digital materials, including preparing files for print, proofing, and coordinating with printers and vendors.• Ensure that all materials are consistent with the organization's brand identity and meet high-quality standards.• Manage the clients' digital asset library, ensuring that all assets are organized, up-to-date, and easily accessible to the print production team.• Create and maintain design templates for various production materials, ensuring consistency and efficiency in the production process.• Excellent communication, interpersonal, and organizational skills, with the ability to work independently and as part of a team.• Detail-oriented and quality-focused.Software used: Adobe Creative Suite (Photoshop, Illustrator, InDesign), EskoArtwork Suite (ArtiosCAD, Studio, and PackEdge).

The lead graphic designer was responsible for conceptualizing and designing multi-channel campaigns, graphics applications, promotional materials, corporate identity, advertising pieces, subdivision signage, and interoffice collateral. • Design lead for the company website redesign, implementation, and transition from WordPress to the Sitecore CMS system for website and email marketing. • Collaborate with the Vice President of Marketing and Art Director to create designs that meet project goals and support brand standards and initiatives. • Coordinates with vendors on the web, print, and sales order system creation and interface design.Software used: Sitecore CMS, Wordpress, Adobe Creative Suite, and HTML/CSS.

Pre-press technician who worked up to lead graphic designer with increased responsibilities designing and formatting electronic artwork into a web and print production format. • Primary designer for multi-million-dollar Sodexo account. • Preflight and design for web offset printing in G7 qualified environment for HP Indigo and Xerox equipment utilizing a variety of substrates and sizes, including large and wide formats. • Preflight, graphic design, and typesetting using Adobe Creative Suite, Quark, and Pitstop ProAdditional responsibilities include creating files for DTP production for Prinergy and Kodak Magnus 800 Plate setter and the department-wide Mac maintenance, including hardware and software installations and updates.Software used: Adobe Creative Suite, Roland VersaWorks RIP software, Roland PrintAutoMate, Adobe Distiller and Adobe Acrobat.