Derek Roy Email & Phone Number

Toronto, Ontario, Canada

Leading the internal client-facing departments within the Information Technology group, supporting legal professionals and business services teams across Canada.• Developed strategy direction for Help Desk service delivery, aligning the group to ITIL standards to improve efficiency, transparency, and customer satisfaction, moving away from local office service silos.• Responsible for ITSM practices across IT, maturing change, incident, problem, and request processes.• Managing a group of IT purchasing and business management professionals with a focus on streamlining fleet asset management processes and reducing manual efforts to achieve efficiencies.• Guiding the IT department in developing, maintaining, and managing to operational health KPI reporting.• Responsible for ensuring ITSM teams are adhering to ISO27001 for regular audits and recertification.• Lead and owner of service tooling maturity project, transitioning from legacy ITSM platform to ServiceNow for IT and national business services workflows, self-service, and fulfillment.

Toronto, Ontario, Canada

Responsible for a broad mandate to support key business technologies and capabilities as well as address global end user issues and requests enabling growth of the fund.• Grew the Global IT Ops and Service Desk management group and led the efforts to create a “one team” culture across a +100-member team. Increased promotions and reduced turnover, improving job satisfaction.• Advanced digital transformation goals, improved efficiency, reduced costs, and enabled globalization without impacting service quality. Changed IT culture and behaviors to make efficiency part of daily habits.• Led the Global IT Operations teams in mission critical, business application and workflow support, improving production up-time and start of business day readiness. Closer partnership across Technology and Data teams was key to successful results.• Oversaw the Enterprise Service Management team to streamline and automate IT’s fulfillment processes by defining KPI”s and OKR’s for operational trending and reporting.• Transformed Platform Operations as legacy, on-premise systems were migrated into the cloud.• Drove improvements and automation reducing manual effort and tickets, creating capacity, and adoption of a follow-the-sun service model across the global Service Desk and IT Operations teams. Efforts also reduced the volume of low value/skill tasks, increasing capacity for value-add, higher skilled work.• Led migration of disaster recovery processes from an active/passive on-prem methodology to cloud-based, multi-AZ recovery. New technology and processes reduced manual effort and production risk of DR tests.• Reduced incident and service request counts and accelerated shift-left activities building cross team capacity. • Built an IT Operations team in Mumbai to help facilitate support of investment deal teams globally, encouraging a close partnership, team approach between regional groups.

Toronto, Canada Area

Responsible for positively changing the culture and behaviors across Technology in understanding and adherence to ITIL processes and procedures. Improved the maturity of change, incident, and problem management practices and reporting.• Managed a team of 8 ITIL and ServiceNow professionals responsible for all aspects of service management for the firm.• Led the implementation of ServiceNow standing up a self-service portal for end user requested goods and services. Reduced paperwork, lost requests, and MTTR for service management fulfillers in Service Desk and IT Operations.• Streamlined critical employee life cycle processes utilizing workflow and fulfillment capabilities through integration to various Human Resources and Facilities systems.• Owned and facilitated disaster recovery processes for periodic technology and BCP team testing as well as transition from major incident to declaration of disaster.• Responsible for the measurement and dash boarding of KPI’s and trends for all IT operations.

Toronto, Ontario, Canada

Responsible for best of breed, mission critical, sub ledger systems for alternative asset businesses and book of record investment accounting and performance measurement systems. Managed the strategy and direction for a disparate department of IT professionals.• Provided guidance for on-premises and SaaS systems such as SimCorp Dimension, Markit Wall Street Office, Yardi Voyager, FIS Investran, and IVP CashMaster.• Managed relationships across multiple business partners; Private Investments, Real Estate, Debt, Investment Finance, Treasury, Performance Measurement, Investment Operations.• Created and delivered on multiyear strategic IT road maps to ensure that short and long-term business goals are met.• Created and maintained partnerships with critical software and service vendors to help guide their product road maps to develop synergies with CPPIB business direction.• Program management across multiple business and IT projects merging various business silo’s requirements and goals into reality.• Led the technical work streams for the expansion of the CPP fund, or Enhanced CPP project, specifically around design, development coordination, systems integration, IT testing, and system performance trending.

Toronto, Ontario, Canada

Mandate involved the implementation of Murex MX.3, migrating various business lines and derivative assets from multiple legacy applications and spreadsheets. Subsequently managed the Capital Markets Technology team in supporting the Global Capital Markets and Alternative Assets desks across multiple trading and investment platforms.• Responsible for successfully managing various initiatives supporting Public Markets, Private Investments, and Investment Finance groups while adhering to CPPIB project methodology. Projects up to 1 year and ~$2M