Derek Ng Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Maitland, Florida, United States

● Manage and engage with a portfolio of 139 hotels and properties via Salesforce● Perform monthly account analysis and reporting client performance● Develop a comprehensive understanding and knowledge of all Travel Media Group productofferings (Reputation Management, Social Media, Website, Listing Management)● Train hoteliers on utilizing Travel Media Group OneView platform through webinars andscheduled meetings● Collaborate with Sales, Social, and Development teams to ensure a smooth onboardingexperience for hoteliers and clients

● Troubleshoot online order inquiries for over 300,000 brands and retailers● Navigate through the Kustomer CRM database, and 4 other internal tools, toassist with 120+ daily customer interactions● Resolve shipping/product issues for orders● Maintain monthly CX Metrics of a 94% customer satisfaction rating● Collect feedback and communicate with leadership to improve website UI● Collaborate with Logistics department on refund requests for returns● Participate in strategy meetings to discuss new website features and integrations

● Advocate on behalf of clients’ employees who need assistance with understanding their medical benefits, finding in-network providers, or interpreting a medical claim● Review members’ medical bills to verify if a claim was processed correctly● Conduct calls to provider o ces and insurance companies regarding PriorAuthorization requests● Navigate through internal tools and methodologies to provide cost estimatesfor medical procedures or services

Orlando, Florida, United States

● Administer employee Health and Welfare benefits across 7 di erent clients through daily interactions and toggling between various databases● Handle a daily average of 30 inbound calls for clients’ employees and conduct outbound calls● Educate employees on their benefits including: Medical, dental, vision, spending accounts, and life insurance benefits● Designated On Floor Supervisor, Life Benefits Specialist, and Retirement Specialist● Counsel client executives on their retirement benefits and process their benefits enrollment● Lead new hire classes of 15 employees on client provisions and processes

Sunrise, Fl