Derek O. Email & Phone Number

Sheridan, Wy, Us

Pure CallerID empowers organizations to dramatically improve contact rate, boost agent productivity, and enrich both customer and employee experiences. Native integration to your existing CCaaS platforms with one-click integration.

Boulder, Colorado, Us

Acuity Integrated delivers Customer Experience (CX) advice and consult services to enterprises of all sizes and industries.

Plymouth Meeting, Pennsylvania, Us

Responsible for client acquisition, retention, and success. Current clients include a fintech startup, an established non-profit, two telemedicine businesses, and several retail companies. Project highlights from the past 10+ years:- Multiple Super PAC and nonprofit digital campaigns, registering millions of supporters/advocates and generating eight figures in donation revenues for clients;- Complete overhaul of software and business process for well-established big data company, completing transition from traditional infrastructure to cloud facilities along with instilling a culture and discipline of documentation, planning, and life cycle management;- Created several new products for fintech industries focusing on enhanced business operations through the use of big data, developing architecture that has processed hundreds of millions of public records in the real estate and financial industries;- Built out "business in a box" multi-location contact center from scratch including location build out, staffing, process development, supporting technologies, pro forma, business plan and management for a B2C company providing home services and finance products;- Developed the footprint for a contact center comprised entirely of more than 100 work from home contractors and a team of international developers including development, deployment and management of supporting tools, processes, accounting, time keeping, reporting, and business development activities; and- Grew a network of 75+ offshore contact centers in the Philippines, India, Pakistan, Columbia, Mexico, and several other central/south American countries to generate leads for a wide range of products. Built the contact center software, sales process and automation, data management operations, and provided all sales and training management.

Marina Del Rey, Ca, Us

Management consultant deployed to assist several customers achieve greater results. Also responsible for new client acquisition. Created several new technology solutions for cart abandonment issues for large retail chains and built a complete advocacy footprint for a non-profit who's goal was generating petition signatures, growing donations, and having the ability to activate a base of supporters when mass action was needed.

Built from the ground up. Grew to more than 350 employees. Architected patent pending tools and business process that were adopted by several lending institutions. Oversaw multiple rounds of financing and personally oversaw the development of all processes that managed our post sales activities to ensure the best possible outcome for our customers.

Us

Co-founded a lead generation business. Pioneered the concept of live transfers for the mortgage space. As number two in the company, I oversaw all operations including sales, marketing, business development and technology. Built a significant internal footprint for our data center, led our technology initiatives and helped to drive sales and marketing into a highly profitable ROI. Also built, grew, and managed our largest relationships with companies like Quicken and several other big lenders and data providers of the time.

Santa Clara, Ca, Us

Part of the first 60 people brought in to rebuild after the complete collapse of the original team. Was a member of a small, national ad sales team responsible for selling digital ads to large finance partners. Consistently crushed all quotas and was near the top of all sales, quarter after quarter.

Started with a room of 12 people while in college and was part of a sales team that grew to more than 1,200 employees. Number 1 consistently for inbound sales initiatives. Built and managed an outbound team. Eventually moved into director or marketing role where I managed a seven figure digital marketing spend that competed against traditional marketing efforts, while generating a significantly higher return on investment.