Derek Hammond Email & Phone Number

Phoenix, Arizona, US

Oversee Project and Field Operations as well as Human Resources, Facilities, IT management, Safety and aspects of Risk Management

Phoenix, Arizona, US

Oversee the Corporate Operations Department which includes Human Resources, Employee Benefits, IT Management and Corporate Facilities.

Phoenix, Arizona, US

Plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring compliance and implementation of the organizations mission and talent strategy.· Developed HR department including creating SOPs, restructuring processes and developing strategic initiatives.· Partner with Operations Management to.

Phoenix, Arizona, US

• Managed all aspects of the recruiting, training and QA efforts for the call center. Focused on the development and implementation of processes and procedures for all of the previously mentioned departments.Key.
• Developed recruiting process and coordinated efforts with Call Center Management, Human Resources and IT, resulting in increased communication and more productive recruitment, hiring and onboarding processes.
• Achieved recruitment goals by recruiting, screening, interviewing and tracking all applicants and new hires.
• Restructured training, instituting new protocols, process and developed schedules that streamlined efforts and increased the effectiveness of training.
• Developed QA Department while overseeing calibration of the call center and working with IT to update the call monitoring system.
• Coached and trained managers on management skills such interviewing, project management and coaching staff.

Houston, US

• Manage the Human Resources Training Department, focusing on the development and facilitation of policy and compliance training. Assisted with the development of core HR policies and recruitment.Key Achievements:
• Developed Compliance training based on six essential newly developed policies.
• Worked with executives and legal department to determine and meet compliance training needs.
• Assisted with the development of core HR policies and recruitment of key personnel.

Exton, PA, US

• Managed a team of 10 agents who maintain Top 500 revenue producing accounts. Managed the supply side maintenance of four million dollar account.Key Achievements:
• Developed and trained staff to ensure consistent and effective performance and legal compliance.
• Recruited, sourced and identified high-quality candidates for specialized positions.
• Coached and counseled staff and management to ensure consistency and reduce potential company liability.
• Led efforts that resulted in increased revenue of primary multi-million dollar account from 2012 through 2013.
• Lead writer and consultant on new Tempe, AZ Customer Care Center’s 2014 Dress Code Policy.

Stafford, Texas, US

• Directed the daily operations for a customer service department, which at its highest capacity was comprised of 110 staff members and 9 Managers. Focused on achieving the strategic goals of MMI and its partners by.
• Developed goals, procedures and management structure for the department.
• Used trend and industry analysis to develop strategic plans and performance metrics
• Exceeded all scorecard and quality assurance goals all five years as director.
• Successfully lead small and large scale internal and external projects
• Provided continuous training and coaching for management and staff.

Stafford, Texas, US

• Directed the daily operations for the Central Support customer service department, which was comprised of 45 staff members and 6 Managers. Met company’s strategic goals by achieving department goals and maintaining the.
• Restructured the department, which resulted in increased productivity.
• Met or exceeded scorecard and quality assurance goals as leader of the department.
• Organized management development courses for Central Support Management.

Stafford, Texas, US

• Lead Human Resources operations for over 300 employees in the Western Region. Responsibilities included but were not limited to recruitment, management training and resolving general Human Resource related issues.Key.
• Developed management procedures for the facilitation of HR policies and procedures.
• Oversaw implementation of MMI’s official coaching and disciplinary program.

Stafford, Texas, US

• Responsible for internal training efforts regarding the design, development and implementation of training programs. Provided daily management to five Training Specialists. Represented MMI as administrator for all.
• Implemented changes to procedures, curriculum and the length of training. This resulted in an average increase in Quality Assurance scores for phone center agents.

Vernon Hills, IL, US

Sold computers, related accessories and technology to small to medium sized business as well as the public. Maintained a portfolio of accounts through cold calling and account management.

Sold Kraft products to a route of 23 stores in the Indianaoplis area.

Bachelor Of Arts (B.A.), History

Education record