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Derek Hammond personal email
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My professional experience includes over 20 years of successful leadership in Operations, HR, Project Management and Training. Direct departments, partners and processes.• Managed departments that have ranged from 2 employees to 100 plus staff members and 6 managers.• Directed multiple departments simultaneously with a passion for organization, communication, multi-tasking, and developing leadership. Working with executives, I led projects and change management initiatives across different business units.• Projects led include partnering with Senior VPs and government executives to execute a national housing program. Coordinated efforts that involved IT, Accounting, Operations and partners. The project resulted in over $1 million in revenue in the first year.• Partnered with the VP of HR and peers to restructure HR, resulting in streamlined processes, consistent procedures and budgetary and compliance controls.• Restructured operations department with the support of the VP of Customer Service, resulting in reduced expenditures, exceeded goals and increased morale.• Developed new departments, performance metrics and quality standards which resulted in exceeded goals and foundation for continued positive results. As Director of HR I used my knowledge of compliance and HR policies to help guide staff and management.• I recruited and employed hundreds of people from entry to mid-level management positions. In one quarter I recruited 100 quality candidates for a growing call center department.As training manager I developed and facilitated hundreds of trainings focused on new hires, merger partners, management and interpersonal skills, software and compliance. I believe in empowering others. Success is measured in the effort put forth to create a positive, productive work environment in which employees are invested in their own success and that of stakeholders. In my professional experiences I work diligently to achieve this success daily.
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Vice President OperationsJokake Construction Mar 2024 - PresentPhoenix, Arizona, UsOversee Project and Field Operations as well as Human Resources, Facilities, IT management, Safety and aspects of Risk Management -
Vice President Corporate OperationsJokake Construction Jul 2023 - PresentPhoenix, Arizona, UsOversee the Corporate Operations Department which includes Human Resources, Employee Benefits, IT Management and Corporate Facilities.
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Human Resources DirectorJokake Construction Sep 2018 - PresentPhoenix, Arizona, UsPlan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring compliance and implementation of the organizations mission and talent strategy.· Developed HR department including creating SOPs, restructuring processes and developing strategic initiatives.· Partner with Operations Management to develop time saving and value adding processes and procedures.· Oversee all recruitment initiatives including creating SOPs and executing all phases of the recruitment process.· Manage projects including company-wide strategic changes, career development initiatives, and IT programs.· Manage office facilities and oversee day to day IT initiatives and act as the liaison for our IT management company. · Invest in relationships with management and staff to foster productive partnerships and a positive culture.· Member of Jokake’s Leadership Team.
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Recruiting, Training, Retention, Qa ManagerOpentech Alliance, Inc. Oct 2014 - May 2015Phoenix, Arizona, UsManaged all aspects of the recruiting, training and QA efforts for the call center. Focused on the development and implementation of processes and procedures for all of the previously mentioned departments.Key Achievements: •Developed recruiting process and coordinated efforts with Call Center Management, Human Resources and IT, resulting in increased communication and more productive recruitment, hiring and onboarding processes.•Achieved recruitment goals by recruiting, screening, interviewing and tracking all applicants and new hires. •Restructured training, instituting new protocols, process and developed schedules that streamlined efforts and increased the effectiveness of training.•Developed QA Department while overseeing calibration of the call center and working with IT to update the call monitoring system.•Coached and trained managers on management skills such interviewing, project management and coaching staff. -
Training Manager Talent DevelopmentCrestwood Midstream Partners Lp Apr 2014 - Aug 2014Houston, UsManage the Human Resources Training Department, focusing on the development and facilitation of policy and compliance training. Assisted with the development of core HR policies and recruitment.Key Achievements:• Developed Compliance training based on six essential newly developed policies.• Worked with executives and legal department to determine and meet compliance training needs.• Assisted with the development of core HR policies and recruitment of key personnel. -
Team LeadRicoh Americas Corporation Apr 2013 - Apr 2014Exton, Pa, UsManaged a team of 10 agents who maintain Top 500 revenue producing accounts. Managed the supply side maintenance of four million dollar account.Key Achievements:• Developed and trained staff to ensure consistent and effective performance and legal compliance.• Recruited, sourced and identified high-quality candidates for specialized positions.• Coached and counseled staff and management to ensure consistency and reduce potential company liability.• Led efforts that resulted in increased revenue of primary multi-million dollar account from 2012 through 2013.• Lead writer and consultant on new Tempe, AZ Customer Care Center’s 2014 Dress Code Policy. -
Senior DirectorMoney Management International Jan 2007 - Apr 2012Stafford, Texas, UsDirected the daily operations for a customer service department, which at its highest capacity was comprised of 110 staff members and 9 Managers. Focused on achieving the strategic goals of MMI and its partners by exceeding department goals and maintaining the department budget. Key Achievements:• Developed goals, procedures and management structure for the department.• Used trend and industry analysis to develop strategic plans and performance metrics • Exceeded all scorecard and quality assurance goals all five years as director.• Successfully lead small and large scale internal and external projects• Provided continuous training and coaching for management and staff. • Company liaison for various government and industry partnerships -
Director Support ServiceMoney Management International Dec 2006 - Jan 2007Stafford, Texas, UsDirected the daily operations for the Central Support customer service department, which was comprised of 45 staff members and 6 Managers. Met company’s strategic goals by achieving department goals and maintaining the department budget. Key Achievements:• Restructured the department, which resulted in increased productivity.• Met or exceeded scorecard and quality assurance goals as leader of the department.• Organized management development courses for Central Support Management.
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Regional Director Human ResourcesMoney Management International Dec 2005 - Dec 2006Stafford, Texas, UsLead Human Resources operations for over 300 employees in the Western Region. Responsibilities included but were not limited to recruitment, management training and resolving general Human Resource related issues.Key Achievements:• Developed management procedures for the facilitation of HR policies and procedures.• Oversaw implementation of MMI’s official coaching and disciplinary program.
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Corporate Training ManagerMoney Management International Oct 2001 - Dec 2005Stafford, Texas, UsResponsible for internal training efforts regarding the design, development and implementation of training programs. Provided daily management to five Training Specialists. Represented MMI as administrator for all company certification programs. Key Achievements:• Implemented changes to procedures, curriculum and the length of training. This resulted in an average increase in Quality Assurance scores for phone center agents.
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Account ManagerCdw May 2000 - Jan 2001Vernon Hills, Il, UsSold computers, related accessories and technology to small to medium sized business as well as the public. Maintained a portfolio of accounts through cold calling and account management. -
Sales RepresentativeKraft Foods Group Oct 1998 - May 2000Sold Kraft products to a route of 23 stores in the Indianaoplis area.
Derek Hammond Skills
Derek Hammond Education Details
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Depauw UniversityHistory -
The Summit Country Day School
Frequently Asked Questions about Derek Hammond
What company does Derek Hammond work for?
Derek Hammond works for Jokake Construction
What is Derek Hammond's role at the current company?
Derek Hammond's current role is Vice President Operations.
What is Derek Hammond's email address?
Derek Hammond's email address is de****@****ent.org
What is Derek Hammond's direct phone number?
Derek Hammond's direct phone number is +167869*****
What schools did Derek Hammond attend?
Derek Hammond attended Depauw University, The Summit Country Day School.
What are some of Derek Hammond's interests?
Derek Hammond has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Sports And Wellness Activities, Movies, Arts And Culture, History, Health.
What skills is Derek Hammond known for?
Derek Hammond has skills like Credit, Non Profits, Sales, Public Speaking, Mortgage Lending, Customer Service, Leadership Development, Nonprofits, Fundraising, Training, Strategic Planning, Management.
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